Review and analysis of over 371 complaints against Wells Fargo
Wells Fargo consumers have reported over 371 official complaints related to Billing disputes. Out of the 371 consumer complaints against Wells Fargo, 19% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 99% were processed in a timely manner. 25% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Wells Fargo Credit card billing disputes February 2, 2016 - Wells Fargo Home Projects Visa has repeatedly assessed late fees when payments were made before the due date. Customer service was helpful in resolving this issue in the past and provided direction for how I could avoid the problem in the future ( details below ), but has not agreed to reverse any more late fees despite following their direction. The details of the matter regard a period between the due date and the statement closing date. Wells Fargo sets the due date on the - of every month and does not allow any grace period. I have always paid prior to the due date. The statement clos... |
Wells Fargo Credit card billing disputes January 29, 2016 - I hired - over the phone, I waited til Tuesday because that was - day they said I can get an am delivery. ... they called me at - and told me dumpster would be there soon and got me to sign contract over the phone ... .. I called at - - and I was told dumpster would not be there untill - - ... .. I had to hire different dumpster company. ... - is charging - dollars for cancelation fee ... .. - different people lied to me knowing the truck was n't coming to get me to sign contract ... ... I just needed a -, I had - men I was paying that were just waiting ....... |
Wells Fargo Credit card billing disputes January 26, 2016 - I purchased furniture from - and all the furniture is broken and defective now. I have n't had the furniture for a year, but the furniture is all broke and defective. I received furniture of poor quality and materials. I was charged $4000.00 for the future. I sent a complaint to Wells Fargo and - - back in - 2015. I received a letter from Wells Fargo Financial National Bank on - -, 2015, in regards to my complaint. Wells Fargo Financial National Bank informed me, my disputed charge, was valid. Review Consumer Financial Protection Bureau Case # : -. I want Wells Fargo Fin... |
Wells Fargo Credit card billing disputes January 18, 2016 - Wells Fargo charged interest on the full amount which does not recognize multiple payments made within the billing cycle. ... |
Wells Fargo Credit card billing disputes January 14, 2016 - I wish to have your assistance in disputing - charges paid on my statement as " Legal Fees ''. I have since discovered that they ( - - - ) are unlicensed and under FBI investigation for their lack of licensing and unethical conduct. I paid them a total of $7300.00 on - separate charges -/-/2015 $5900.00 and -/-/2015 $1300.00. Please see that this charge is reversed they are not who they say they are and are soon to be shut down. I paid them and the services that have not been rendered. ... |
Wells Fargo Credit card billing disputes January 12, 2016 - In - of -, I took out a 12 month interest free loan from Wells Fargo to purchase furniture. I immediately set up automatic payments to pay about $500.00 per month on the loan. Then in early -, - I called Wells Fargo to get an accurate pay-off amount to avoid over or under paying the loan. The representative told me the interest free period ends in - and to contact Wells Fargo at that time to pay off the loan. I contacted Wells Fargo on - - to get the pay off balance. They told me the interest free period expired on - - and that I owed the full $4000.00 in interes... |
Wells Fargo Credit card billing disputes January 3, 2016 - Dillards department stores identity theieves and interest rates and settlements and adjustments to accounts that are false to - cards in - center ... |
Wells Fargo Credit card billing disputes December 15, 2015 - Double-billed for - transaction by Dillards, -/-/2006 & -/-/2015. Transaction # -. Payment deducted from credit card ( $100.00 ) on -/-/- Payment pending ( $100.00 ) for -/-/-. Informed by Dillards that pending transaction would be nullified on -/-/-, then -/-/-, then -/-/-. ... |
Wells Fargo Credit card billing disputes October 27, 2015 - I believe that Wells Fargo engaged in unfair, deceptive or abusive acts and practices ( UDAAP ) resulting in me suffering financial injury. I contacted Wells Fargo in - 2015, as an existing Wells Fargo customer to inquire whether they would be able to offer me a 0 % purchase rate on a credit card. I called the customer contact center and explained to the representative that I required a credit card with 0 % interest on purchases and that I was less interested in 0 % rates on balance transfers. I did not intent to transfer a balance. I was pleased to be informed that Wells Fargo would extend... |
Wells Fargo Credit card billing disputes October 23, 2015 - Problem with bank producing evidence of a contractor filed a certificate of completion to have the funds released who has claimed he has finished his job and collected from a credit account # - - -. ... |
Wells Fargo Credit card billing disputes October 15, 2015 - -/-/- I signed up for a Wells Fargo - - card to take advantage of a -, no interest financing for an engagement ring purchase. I began to make payments to the outstanding balance appropriately so that the balance would be paid in full in exactly 12 months. -/-/-, I decided to add additional wedding jewelry purchases to the card and assume a new 12-month no interest financing offer. I continued to make payments on the card to pay off the first balance by the -/-/- deadline. I later discover that the payments were being applied to both financing offers through an inexplica... |
Wells Fargo Credit card billing disputes October 2, 2015 - I issued a check to Dillards in - and it never went through then received another statement in - stating it was paid due. I called on - -, 2015 and paid the $2.00 over the phone and was given a confirmation number. I called today -/-/15 to verify that the balance was showing - and it still is showing the $2.00 as past due. I am very upset because this is showing up on my credit report. Also, the woman stated that they tried again and it would not go through using my debit card. There is something wrong with Wells Fargo who is handling Dillards. I am going to the store ... |
Wells Fargo Credit card billing disputes October 1, 2015 - I purchased a refrigerator and a cooking range from - in -, AZ around -/-/- which was charged on a Wells Fargo credit card issued through the retailer. The terms of the finance was Zero interest if full purchase amount was paid within 12 months of purchase which was -/-/- ( Expiration Date '' ). The total purchase price for both appliances was $2700.00. These appliances were purchased for my new house where I did n't move until -/-/-. Due to the various activities involving the move and due to the issues with mail forwarding, I was behind in attending to my mail. As a r... |
Wells Fargo Credit card billing disputes September 24, 2015 - I am having an issue w/Well Fargo Nat'l Bank @ - - -, - -, - - in that I recently p/o my debt to them IN FULL, in the amt. of $48.00 & $ -, - separate chks. I mailed the chks., w/the bill a FULL days days ahead. The bill was due -/-/-, they have repeatedly held my chk. to be able to stick me w/a LATE FEE & in this case, in addition to the late fee, chg. me INTEREST, as well. I just rec 'd a bill in the mail for $71.00 & they have closed my acct. They are a horrible bank to deal with! I am a recent widow & only get pd. once mo. & send all bills currently due ... |
Wells Fargo Credit card billing disputes September 22, 2015 - I purchased furniture from - - and I received about $3500.00 in defective items. I made numerous phone calls and sent numerous e-mails to the merchant, but I received no response from - -. I purchased the goods with my Wells Fargo Financial National Bank - - credit card # : -. I am dissatisfied with the goods I received from - - and I have tried in good faith to correct the problem with the merchant. I may have the right not to pay the remaining amount due on the purchase. I am disputing the following charges : $2800.00 and $760.00 on my credit card account. ... |
Wells Fargo Credit card billing disputes August 20, 2015 - My ex-husband used our joint credit card without my permission or knowledge during the period of late - - through -. I have repeatedly attempted to get Well 's Fargo Financial Cards to send me a copy of the itemized charges for my upcoming court case with my ex-husband. I have supplied them with my social security number, address, date of birth, security questions. However, my ex-husband reset the credit card with a PIN that I do not know. The credit card has been cancelled and is now in collections. I am attempting to get this resolved and have taken him to court over the credit card... |
Wells Fargo Credit card billing disputes August 6, 2015 - I called Wells fargo Financial credit card services about the late payments reported on my credit report to see if it was correct. The customer service told me its a bank error because they set it up to come out my account on the wrong date of the month ''. I asked them, so what do I need to do to fix the problem. They told me to fax their dispute department a letter saying customer service informed me that the whole time they was withdrawing money out of my account. It was set to the wrong date ''. I also had to fax them a copy of my credit report showing the late payments from - - to... |
Wells Fargo Credit card billing disputes July 6, 2015 - My mom 's dog got sick she needed an emergency office visit but did n't have money so I go the - - hospital and apply for a Wells Fargo care credit card. My mom and I agreed that I 'd pay for the initial visit. However I never told the office that was the agreement. They never confirmed or stated that I would be the one paying. So I leave, my mom takes the dog in later. Picks him up the next day. I get this - $ charge to my account so I ask her she 's like I signed an invoice for me not you they got the payment mixed up so I dispute it with Wells Fargo but they said no its acceptable ... |
Wells Fargo Credit card billing disputes July 6, 2015 - I recently received a letter from Wells Fargo dated - - stating that my account was past due and that my account was being shut down and I need to send them money immediately. I have not used this card in over a year and have not received a bill in that time. This is the first that I heard of a balance or that a payment was past due. They certainly have my contact and mailing information, since I receive advertising and other offers from Wells Fargo frequently to entice me to use the card again. At any time they could have sent me a bill, but instead have only contacted me when this bala... |
Wells Fargo Credit card billing disputes June 25, 2015 - I had been trying to get my APR correctly reflected to the 6 % as required by law underneath SCRA and the company is refused to adjust after, numerous email, calls and letters. I have since canceled the line of credit, credit card with them and just would like fees and interest returned to me in the amount of $61.00 ... |
Wells Fargo Credit card billing disputes June 24, 2015 - I have been paying my Dillard 's credit card online with my same bank routing number and account number I had inputted into the online pay system and saved in the online pay system since -/-/2014. The servicing on the credit card changed from - - to Wells Fargo sometime in - 2014. The online pay system information was still the same and my access username and password was still the same. I did n't change any information I had inputted into the system. I never had issues with - - when they were servicing the card, but when it transferred over to Wells Fargo, Wells Fargo did not... |
Wells Fargo Credit card billing disputes June 23, 2015 - I notified Dillard's/Wells Fargo Card Services that my payment for - 2015 was late because of severe - in the - area. Dealing with the real life events in -, I overlooked paying my bill. Immediately once things returned to normal I called and made the required payment and even offered to go on Auto-Pay. Dillard's/Wells Fargo card services said they would remove the late credit reporting, but have yet to do so - weeks later. I do not think I should be penalized due to - in my hometown and the fallout from that. ... |
Wells Fargo Credit card billing disputes June 5, 2015 - Good Afternoon, My complaint is with Wells Fargo Bank and payment recording policies on -. During the last ( - ) years I have paid from the same Bank ( non Wells Fargo ) never late ; However, when I pay my balance in full they apply a hold on the account. Most recently, on - - I paid $3300.00, which posted from my - financial account on - - 2015 ; consequently ; As of - my founds are still on hold while Wells verifies my account. As mentioned this is the third time I have been declined at time of purchase to make aware of issue. I believe further investigation will sh... |
Wells Fargo Credit card billing disputes May 12, 2015 - Wells Fargo Financial National Bank prefunded a vendor - - - ( - - -, - -, in -, Tennessee ZIP Code -, telephone number of - ) before the work had been completed and Wells Fargo Financial National Bank has been billing me for the balance which I have been paying monthly. I have requested Wells Fargo Financial National Bank to delay billing, but they have refused to delay billing or adjust payment due date stating the problem is between the vendor and me. ... |
Wells Fargo Credit card billing disputes May 6, 2015 - Wells Fargo did not credit my payment to my account correctly and reported a - day to the credit bureaus in error. And charged me a late payment fee ... |
Wells Fargo Credit card billing disputes May 6, 2015 - I paid my payment on time. Wells Fargo did not credit my payment to my account on time and than reported to the credit bureaus I was late on my payment. I have never been 30 days late on any payment to Wells Fargo. ... |
Wells Fargo Credit card billing disputes May 5, 2015 - I purchased a memory foam bed through - - on -/-/- because they offer no interest financing for 2 years ( or even longer, but we opted for 2 years ). Not surprisingly, this offer is still listed on their website, here : -However, this offer is serviced by Wells Fargo and they are refusing to honor the terms of this agreement. Wells Fargo started charging me interest on roughly half of the remaining balance starting in -/-/- ( which is 14 months after the purchase ). When I called Wells Fargo customer service, the rude representative told me that I signed '' an agreement say... |
Wells Fargo Credit card billing disputes April 6, 2015 - I paid my credit card bill on the due date of -/-/2015 in the amount of $210.00, which Wells Fargo took out of my - Checking account immediately overnight. The next thing I find out is that they put a - day hold on my - charge card, saying they never received the $210.00 because my account was overdrawn. I have overdraft protection at - and I paid the $32.00 overdraft fee when Wells Fargo got their $210.00 payment. - faxed over a letter to Wells Fargo stating that they did get their $210.00 payment, but Wells Fargo is refusing to believe them. They are still tryi... |
Wells Fargo Credit card billing disputes April 6, 2015 - In - my monthly payment increased to $1.00. The billing department could not explain why. Since they did not receive the addtional $1.00, my payment was processed late and late fees plus interest charges were applied to the following month 's payment. This continued on for 4 month 's with compounding interest and late fees mounting. I have this account set up to pay the same amount every month through my banks bill payer. I should not have to review the paper statements every month to know what my payment is going to be although the gentleman I spoke to said it could fluctuate? I do n't... |