Review and analysis of over 24 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 24 official complaints related to Customer service / Customer relations. Out of the 24 consumer complaints against Wells Fargo & Company, 29% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 92% were processed in a timely manner. 17% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Wells Fargo & Company Credit card customer service / customer relations March 11, 2017 - Hello, I am a - who just received my social security card from the US government as I began working on a - funded program. Since I had no credit history, I applied with Wells Fargo bank for a credit card. The application was denied and I was kept in the dark for a week and only received this information when I called up their customer care service. The reason for rejecting my application was lack of permanent residence proof and when I said that I have a SSN, they asked me to fax it or go to the Bank and a representative would do it for me. I went to the branch at -, - and also gav... |
Wells Fargo & Company Credit card customer service / customer relations February 24, 2017 - approximately 2 years ago I was approached by someone from our bank where we had personal and company accounts for the last 8 years, namely wells fargo, to open a credit card account. at the time I thought that they were very helpful because 8 years ago I had filed for bankruptcy, and it was very difficult to restart my credit worthiness. they opened my account with - credit line, 6 months ago they increased it to -. in the apprx 2 years that I had the card I never went over my limit. I never was late in payments and always paid in full. the card has a 1 % reward and I was able to amas... |
Wells Fargo & Company Credit card customer service / customer relations February 22, 2017 - Let me start by stating my wife and I have been exceptional Wells Fargo customers for - years and have had this credit card right at - years. Following my recent complaint I filed on -/-/2017 case number -, which a response is now several days past due, I chose not to close this account due to the negative impact it could have on my credit score. In the past 30 days, I have paid $10000.00 to Wells Fargo to pay the previous balance in-full. Today, my wife called Wells Fargo to pay the current balance in-full and was told by a representative that there are notes on our account that ... |
Wells Fargo & Company Credit card customer service / customer relations February 11, 2017 - I applied for and received a credit card through Wells Fargo Bank. A promotional offer with the card paid a $100.00 bonus after spending " - dollars '' ( I do not recall the exact amount ) in a 3 month period. I achieved this level of spending yet did not receive my $100.00 bonus. I contacted Wells Fargo regarding this matter and was told there was a " glitch in their system '' ( words used by Wells Fargo - and that my $100.00 would be paid the next month. This happened for several months in a row until someone at Wells Fargo manually made the adjustment and paid me the $100.00 they... |
Wells Fargo & Company Credit card customer service / customer relations February 3, 2017 - I called Wells Fargo credit card services on -/-/2017 at - to pay-off my credit card balance of $10000.00 over the phone, since I was unable to do so online. I verified the last - digits of my checking account with the rep and advised it is the same external account that is linked and that has been used for past payments. The money never drafted from my external checking account, so today, -/-/17, I logged into Wells Fargo to check if there was an issue. To my surprise, the payment showed returned, with a $27.00 returned check fee. The details read " NOT AVAILABLE. '' I i... |
Wells Fargo & Company Credit card customer service / customer relations February 2, 2017 - On -/-/2017 I was approved for a wells Fargo secured credit in which I used my checking account as collateral. The approval email stated the transfer of the funds can take 7-10 days and funds must be available. Two weeks past and I had n't received my card nor were the proceeds taken out of my account. I went into the local branch in - - - on -/-/2017 and inquired about the status of my card. I advised the personal banker that the credit card is reporting on my credit report but I have n't received the card nor have the funds been withdrawn. The personal banker was on the phone wi... |
Wells Fargo & Company Credit card customer service / customer relations December 14, 2016 - As I continue to attempt to get Wells Fargo to actually do what is right for once, I wanted to make sure that the CFPB is aware of what Wells Fargo representatives tell their customers. When I mentioned to -, Loss Recovery Specialist, that contracts are a two-way street and that the terms of our agreement would also apply to Wells Fargo, she stated that this was not the case. In fact, she asked " did Wells Fargo borrow money from you? '' I find this disregard for basic legal principles to be truly appalling and given these positions, it is not surprising that we are becoming aware of one W... |
Wells Fargo & Company Credit card customer service / customer relations December 13, 2016 - I made a purchase on - for $5200.00 with a new Wells Fargo account. I had 18 months interest free. If I did n't pay it off by 18 months I would be charged 27.99 %. I made a - purchase on -. If I did n't pay it off by 12 months I would be charged 28.24 %. Before making the second purchase I called multiple times to make sure of all details including interest, payment terms, balance, etc. I called both on and off the record so some of my calls were recorded. I also called the day of my second purchase from the supplier. I 'm not sure if that call was recorded. I was told that if I con... |
Wells Fargo & Company Credit card customer service / customer relations December 6, 2016 - I went into a wells Fargo branch to open a bank account and credit card. The wells fargo banker kept pushing to sign me up for a cash wise credit card. I TOLD HIM I DO NOT WANT THE CASH WISE CARD. I wanted the signature rewards card. after we were done he said he signed me up for the cash wise card but I can switch the card after I get it. I made a whole commotion and started yelling at the banker until the branch manager came and said that after I receive the card I can call up and switch the card. I got th card today and called up and they refuse to switch the card.... |
Wells Fargo & Company Credit card customer service / customer relations November 25, 2016 - I have attempted to log on wells fargo to make a credit card payment since - 2016. The reps continue to tell me they can not help me to access online banking even after I provide numerous security and personal information. When asking for contact information to manager he stated he was the highest level supervisors present, I clarified I wanted to speak with his manager who he reports to, he said he was not available and provided me only a name and no contact information. - then asked me a series of questions, I spent - minute with a supervisor, - from the - call center, who wou... |
Wells Fargo & Company Credit card customer service / customer relations October 21, 2016 - On -/-/2016, while checking my accounts with Wells Fargo in relation to some other open issues, I found some unknown charges on my credit card. I called Wells Fargo to report these charges and work out the details of resolving this issue, but I was met with the same useless " customer service '' people that have terrible attitudes, and generally refuse to do or be anything helpful.... |
Wells Fargo & Company Credit card customer service / customer relations October 18, 2016 - After I submitted a complaint to Wells Fargo then the CFPB about the misleading advertising on their Wells Fargo Rewards card, Wells Fargo responded to both and did not do anything except dismiss the claim and point to their lengthy terms and conditions as evidence they are in compliance with their own terms and conditions. Then on -/-/16, I received a statement from Wells Fargo showing that they forfeited - points on my Wells Fargo card because I complaint to the CFPB when I am not supposed to. I contacted Wells Fargo customer service and they told me the same thing and will have a f... |
Wells Fargo & Company Credit card customer service / customer relations October 17, 2016 - I applied for a credit card at a Wells Fargo branch. After several minutes I was turned down. Quite surprised and embarrassed because I know my FICO score is -. I waited for the letter of explanation and it said " we are unable to offer you a credit card for the following reasons-Repossession on credit report ( property taken back due to non-payment ) ''. I know this had to be a mistake and became immediately concerned. I called Wells Fargo and they told me to pull my free credit report from -. I did & the report is perfect. Spoke to an - rep who confirmed this and said there is nothi... |
Wells Fargo & Company Credit card customer service / customer relations September 23, 2016 - I have a durable power of attorney for my mother 's Wells Fargo credit card account. Sent copy of POA to Wells Fargo twice. Wrote letters twice. They acknowledged each time in writing. Despite the effort on my part, Wells Fargo continues to deny me access to the account. Customer Service makes NO EFFORT to resolve. Just refuses to help.... |
Wells Fargo & Company Credit card customer service / customer relations September 15, 2016 - I lost my job and was trying to find a way to work with my bank considering my line of credit. I told them I had trouble paying the minimum payment. They told me they could n't help me if my account was current, and that in order to get help, I need to owe a payment. So I did that, and then they told me I could n't qualify to get a loan or to get help because I had a delinquency. Now I am stuck, and I still can not afford the payment. I have complained to customer service, and even went into a branch where the representative was given the run around by their own customer service. I was then to... |
Wells Fargo & Company Credit card customer service / customer relations August 19, 2016 - I contacted Wells Fargo bank regarding my credit card which is 2 months past due. I was trying to resolve this matter but was transferred 4 times. Once I located a person to speak with they informed they are located in - and this guy was VERY RUDE!!! He wouldnt work with me at all. I tried to request a supervisor and he sent me back through automated recording. I explained to him why i was late on this bill. My grand daughter passed away on - - 2016 and had to be off work for a time period and the guy i spoke with informed me that was not a hardship. I dont understand how wells fargo ... |
Wells Fargo & Company Credit card customer service / customer relations August 12, 2016 - In - of 2016 I was a victim of credit card fraud. I reported the fraudulent charges to Wells Fargo Bank. Wells Fargo took a report, canceled the credit card and told me they would issue me a new card. I later received a document stating that the claims and transactions I disputed were verified by Wells Fargo to be not allowed by me and they were removed from my credit card balance. I still had not yet received a new card and was also not able to access my credit card balance online nor make a payment. Around - - of 2016 I contacted Wells Fargo after receiving a letter stating that I n... |
Wells Fargo & Company Credit card customer service / customer relations July 2, 2016 - I had a secure card with Wells Fargo where I had to pay them $500.00 dollars for a $500.00 dollar line of credit to establish business credit. I cancelled my account -/-/-, gave the address to which the money was to be sent. I never got a check so I make it to a branch and checked to see what happened ( I live in a city with no Wells Fargo ). The check was sent to the wrong address the first time. They tell me there is no way I can get the check in the branch so I give the correct address and have it sent to me again. By -/-/-, I still have no check, so I call to check and see wh... |
Wells Fargo & Company Credit card customer service / customer relations June 21, 2016 - Wells Fargo special interest free credit cards. - problems with paying the card. 1. When doing a monthly payment, one can not put in cents. This is a problem due to not being able to take the payment and dividing it by -. One needs to calculate the first payment to include the cents of future payments because there web site can not handle cents on monthly payments. 2. This is the most egregious. When setting up a monthly payment one can not set an end date. Thus, a year from setting this up, one needs to remember to cancel the monthly payment, else they will continue to take withdrawa... |
Wells Fargo & Company Credit card customer service / customer relations June 2, 2016 - I have never been harassed as badly as I have from Wells Fargo. The first day my student credit card payment is late, Wells Fargo begins calling me daily. Today I have received 4 calls from Wells Fargo, 2 of these calls were made back-to-back. This is illegal under FTC guidelines and Wells Fargo needs to be fined. I also have a Checking account with Wells Fargo, which I have also been scammed out of over $200.00 in overdraft fees. Wells Fargo will post charges to my checking account, then remove those charges the next day, and repost the charges in a few days after more purchases have been m... |
Wells Fargo & Company Credit card customer service / customer relations May 12, 2016 - I took out a Wells Fargo " Home Rebate '' credit card to help supplement the payments to my mortgage with Wells Fargo. Their product description can be summarized in this way : Purchasing goods/services with the credit card will automatically add " points '' and said points will be converted into dollars that are deducted automatically from the principle of your mortgage. The product worked as described. HOWEVER : In less than 6 months, Wells Fargo sold my mortgage, rendering the card useless to me. Then, without consulting me or without gaining my permission - they simply changed the type o... |
Wells Fargo & Company Credit card customer service / customer relations April 22, 2016 - I had applied for Wells Fargo Credit card on -/-/2016 which was approved and I received my credit card on -/-/2016, When I tried to get online access for my credit card Wells Fargo refused to provide me with online access. ( I had checking account and credit card with Wells Fargo before with online access. They had limited my online access for concern of fraud however after their extensive investigation they did not find any fraud on my side, however they said they would go ahead and close my account - because of their bad customer service and way they treated me I decided to go ah... |
Wells Fargo & Company Credit card customer service / customer relations March 21, 2016 - My wife had her cards lost or stollen. We contacted the banks we do business with, all of them E-CEPT for - were super helpful. Wells Fargo kept her on hold for over an hour and ultimately REFUSED to suspend the card. We then requested to cancel the account to prevent any unauthorized charges, they refused that also. We spoke with supervisors and other groups, nobody could assist. ... |
Wells Fargo & Company Credit card customer service / customer relations March 3, 2016 - I had a secured credit card with Wells Fargo. -/-/2015, I received a letter to inform me that i I had graduated to an unsecured credit card and the collateral of $300.00 was going to be refunded to me as well as my limit increasing to $600.00. The letter informed me that I would be receiving these funds via a check in the mail within 30 days. -/-/- to -/-/-, I went to a branch to enquire about wether they had sent my check. They advised to wait the complete 30 days. I went into a branch -/-/- and spoke with the branch manager. He advised that the check had been cut on -/... |