Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Customer service / Customer relations Minnesota

I applied for and received a credit card through Wells Fargo Bank. A promotional offer with the card paid a $100.00 bonus after spending " - dollars '' ( I do not recall the exact amount ) in a 3 month period. I achieved this level of spending yet did not receive my $100.00 bonus. I contacted Wells Fargo regarding this matter and was told there was a " glitch in their system '' ( words used by Wells Fargo - and that my $100.00 would be paid the next month. This happened for several months in a row until someone at Wells Fargo manually made the adjustment and paid me the $100.00 they owed me. - of the Wells Fargo agents told me that it was good that I had called and pursued this matter because the $100.00 would have never been paid and would have rolled forward to following month " forever '', due to the " glitch in their system ''.


After I received my $100.00 from Wells Fargo, I requested compensation for the time and effort I had to dedicate to correcting this matter. I made numerous phone calls to Wells Fargo over the course of several months to settle this matter. My case was elevated to the Wells Fargo Corporate Office and I was assigned a - and a Case Number. This department ( and my - - ) ignored over - phone calls and voice mail messages from me. Only after leaving messages in general voice mail box did someone other than my - - call me back. I am still requesting compensation for my time and effort to correct a problem created by Wells Fargo. Wells Fargo refuses to do so. I will close by adding that I have been a banking customer with Wells Fargo for nearly - years ( with substantial deposits ) and have had a generally positive experience with the organization, until now.