Wells Fargo & Company Credit Card Complaint

Customer service / Customer relations

Wells Fargo & Company Credit card department,

Customer service / Customer relations California

My wife had her cards lost or stollen. We contacted the banks we do business with, all of them E-CEPT for - were super helpful. Wells Fargo kept her on hold for over an hour and ultimately REFUSED to suspend the card. We then requested to cancel the account to prevent any unauthorized charges, they refused that also. We spoke with supervisors and other groups, nobody could assist.

Wells Fargo & Company customer in California
Mar 21, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20162/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyCustomer service / Customer relations70.8%16.7%8.3%4.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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