Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Customer service / Customer relations Colorado

I have attempted to log on wells fargo to make a credit card payment since - 2016. The reps continue to tell me they can not help me to access online banking even after I provide numerous security and personal information. When asking for contact information to manager he stated he was the highest level supervisors present, I clarified I wanted to speak with his manager who he reports to, he said he was not available and provided me only a name and no contact information. - then asked me a series of questions, I spent - minute with a supervisor, - from the - call center, who would not provide an id number. He had me provide - of my last payments, social, old and new phone number. They state I must have my credit card number, expiration and - digit code to proceed and to call wells fargo back when i have it. - did offer to send me to other departments for to attempt to make the payment. After - minutes - transferred me to credit card services. He stated there may be a longer wait time, I asked - to wait on the line so I was not disconnected, - hung up, transferred me to - who was unsure why I was calling. - provided my minimum due and payoff amounts. I spent over an hour on the phone with no resolution. I still am unable to access my accounts online, I am now unable to see transaction history nor receiving statements.