Synchrony Financial Credit Card Complaint

Customer service / Customer relations

Synchrony Financial Credit card department,

Customer service / Customer relations New York

I tried to log into my account from the website. The website requires they send a secure code to my cell phone either text or phone call. I am - military - and do not have access to any phone service. I only have internet. I tried their online chat and they could not help me log into my account. I am now locked out of my account for the remainder of my - because I do not have a cell phone.

Synchrony Financial customer in New York
Mar 10, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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