Resources for resolving common issues with Nelnet products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Nelnet and work to get a response. After your complaint is forwarded, Nelnet has 15 days to respond to you and the CFPB. Nelnet is expected to close all but the most complicated complaints within 60 days.
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Nelnet Student loan dealing with my lender or servicer received bad information about my loan November 7, 2016 - Firstmark Services has incorrect information about my account on their website, including incorrect amount of accrued interest and incorrect monthly payment amount. The website says that I should be paying them $ 4000+ a month, when my monthly payment should actually be around $500.00. I contacted customer service to understand what is going on, and they were very unhelpful and just said that the website is n't working. This seems problematic because I assume the website would accurately display basic information like loan amounts. But it is n't. And this makes me think I need to go back ... |
Nelnet Student loan dealing with my lender or servicer don't agree with fees charged July 3, 2016 - I graduated from the University of - - in -/-/- and consolidated my loans with Nelnet. I now make payment for the private portion of my loans to Firstmark Services and Nelnet for the Federal. ( I believe they 're one in te same ) I was to receive a 1.00 % interest rate reduction after 48 months of ontime payments for my private loan. I was to receive a reduction to my federal loans also which I finally received after fighting them on it! I have always made on payment for both loans. For some reason they are saying that for my -/-/- payment it was received on -/-/- ... |
Nelnet Student loan can't repay my loan can't decrease my monthly payments June 4, 2016 - We 've had this loan for a while now and in it 's simplest terms the amount applied to the principal versus the amount to interest is silly. Out of - applied in may 2016 applied to interest is - and - applied to principal and it 's been this way for the entire loan process and we are having a difficult time repaying the loan back at that mthly amount. We tried to get it lowered they say we make too much money which is a silly comment at best. This whole loan with Nelnet seems like it should be illegal.... |
Nelnet Student loan dealing with my lender or servicer don't agree with fees charged May 12, 2016 - Charged by - for - semester ( - 2004 ). I was n't allowed to attend that semester by the - at the time due to lack of finances on their record. Or at least, that what I was informed. I did not attend classes because teachers also did not have me n their rosters. When I attempted to attend classes when the semester began, I was directed to financial aid where I was then told I did not have the finances. Only to be charged in later years for the loan for that semester when I was no longer attending school. I have accumulated delinquencies & am now paying debt on a loan I never receiv... |
Nelnet Debt collection improper contact or sharing of info contacted me after i asked not to May 10, 2016 - My student loan had been discharged -/-/2010. Nelnet claims I did not contact that last year and so without warning since -/-/- they have been taking $150.00 from my - check which I am barely living on. Said I have to re-apply. I did and have also shown proof of emails where I have tried to contact them in past - yrs. I sent everything they needed in the packet. I have called several times each time they have my wrong address. Each time I give them the correct one, although the mail gets to the right address. I have - of which I have been working very had to stay off -... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms May 4, 2016 - Firstmark Services manages several groups of student loans. They do not provide a history of monthly principle balances, nor will they upon request. They will also not mail this information to me. I believe they are mismanaging the principle amount and accruing interest on my loans. They also have made it exceedingly difficult to pay in excess of the minimum payments as I see fit. That is, they deliberately split large payments to spread across my multiple loans, so as to have the smallest impact on principal balance, despite multiple requests to the contrary. I have written, emailed, and spok... |
Nelnet Student loan dealing with my lender or servicer trouble with how payments are handled May 4, 2016 - They have stated that they are applying payments in accordance with my promissory note, but refuse to give me a copy of any of the documentation. On - -, I asked for copies of my signed origination documents, promissory note, terms, etc,. copies of any and all paperwork I have with the company. On - -, I received an email ( ref. CID : - ) from - that stated " We have received your request for documents and forwarded them to the correct department for review. These documents will be emailed to the address that we have on file in 1-2 business days. '' It is now - -, 2... |
Nelnet Student loan dealing with my lender or servicer don't agree with fees charged April 29, 2016 - In 2006 I cosigned a private student variable rate loan. The interest rate at the time was 8.68 percent. Today the rate is 8.75 percent .Even though the prime rate has gone down substantially the last 10 years the rate on the loan has not been reduced. It seems that the rate should have dropped. I have called the company and they have not given me a satisfactory answer. I think there is fraud here. Please advise ... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms April 13, 2016 - I have not been able to access my account for 2 months. They have not been sending me updates on what is happening. I have been sitting in the dark until I have to ask for updates. I do n't see why it is taking so long to fix my account. ... |
Nelnet Student loan dealing with my lender or servicer keep getting calls about my loan April 6, 2016 - I co-signed on a loan for my spouse as she completed her - - degree. She graduated and 4 months later enrolled in her - degree program ( - ) which she is currently enrolled -. The - loan issuer ( Firstmark/Nelnet ) has demanded repayment of the loans while she is enrolled in her - - program despite their website stating that full time enrollment qualifies for deferment. They are threatening collections, credit bureau reporting, and other scary actions. We have attempted to work with them and provided documentation of her full time - program but they have rejected thi... |
Nelnet Student loan dealing with my lender or servicer don't agree with fees charged April 5, 2016 - I attended - University in - Florida. They called me several times and pursued me to attend classes. I believe they preyed upon a person who did not know what to do. They had me sign all these documents without explaining that it was going to cost me $24000.00 for a few - classes since I already had an - degree from - - College. I believe this University is a scam and is overcharging students while engaging in predatory practices to get them to enroll. please help. ... |
Nelnet Student loan dealing with my lender or servicer trouble with how payments are handled April 5, 2016 - I have been trying to pay the balance down by paying extra on each payment and sending in a small amount in addition to that. The company is not applying the extra to my principal balance - despite the fact that I am current. When I asked about it they gave me some ridiculous line about the simple interest calculation. It sounds like a corrupt practice and is definitely causing me harm. Additionally, they are not providing me regular statements, sometimes going months between statements ( no -/-/- statement ever produced or received, no statements in -/-/- or -/-/- ) Here 's wha... |
Nelnet Student loan dealing with my lender or servicer having problems with customer service March 31, 2016 - I am writing to you in hopes that you can help resolve the issues I am having with an alleged loan that was first made with Nelnet/ - bank. This loan is now being managed by Firstmark Services a Nelnet company.Documents that I have requested are : Signed Promissory note, signed disclosure statement, payment history, payment schedule, a copy of the check that was released, and a signed release of funds form.I have been sent some documentation that I have requested, but the company is making it very hard to get anything. What Firstmark has sent me that they list as promissory note is the only... |
Nelnet Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - I have been working hard towards keeping my credit in a good place and am currently trying to power pay on the Private Student Loan I have with the highest interest, while they ( the other - I have ) are in deferment. The last time I checked my credit score was about - and I contacted First Mark ( the private loan holder ) to see if I was able to refinance and they told me no. I just feel like 8 % is a lot for me to be paying in interest and was wondering if there is in fact a way to lower this loan so the extra payments I am paying will be worth it. Also, they told me that there is no w... |
Nelnet Student loan dealing with my lender or servicer received bad information about my loan March 9, 2016 - -/-/- I attempted to payoff my student loan with Nelnet. I contacted them for a remittance address. I was given the wrong address and my remittance ended up with the Department of Education in -. When this problem was discovered, I contacted Nelnet. I was told by the customer service people that my loan would be put in forbearance and not accrue interest as it would take some time for the refund from the Government. It was their mistake to give me the wrong address. The money was finally remitted and I again tried to payoff the loan in -/-/-. Nelnet received the payoff on - -... |
Nelnet Student loan dealing with my lender or servicer trouble with how payments are handled March 6, 2016 - I 've been paying a student loan since -/-/-. The original total loan amount on -/-/- was $17000.00 ( $5800.00 & $11000.00 ). I was consisted through - - had some financial issues, my loan went into default, corrected that and by -/-/- was paying my loan consistently. Throughout my loan repayment, more money has been going towards interest than the principal. Prior to default in -/-/-, I paid a total of $7500.00. After default, my balance was $14.00, -. Payments from - through - has been $6000.00 and my outstanding balance on -/-/- wa... |
Nelnet Student loan dealing with my lender or servicer having problems with customer service February 16, 2016 - I am a guarantor on my son 's student loans.My son was laid off in - 2015. He was unable to make his student loan payment. When he called, they said that he had to make his loan current prior to them helping him due to his unemployment ( they do not have a record of his call ). Normally, when he is late, I receive a letter within a few days of the due date. This time I did not receive any letters until - - when he was 60 days late. However, I found out that he was 60 days late, when I went to apply for a loan and my credit rating was - points lower than it should have been. I made ... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms February 3, 2016 - I attended - - - - in - in -. FirstMark Services is currently the debt collector .- is the entity that controls FirstMark . They are unable to verify the balance and it is completely wrong. They are unable to explain where or how the interest is calculated. I have asked for a breakdown over and over again. What they have sent me is insufficient because the numbers do n't add up. I have made numerous payments that I have not gotten credit for or been itemized. I wrote a check for $62000.00 which I doubt was credited correctly. I have not gotten credit for any payments mad... |
Nelnet Student loan can't repay my loan can't get flexible payment options December 29, 2015 - I am behind on my student loan because I can not afford the payments. I contacted the servicer to see if they can offer me any assistance to bring the account current or at least get on a payment plan. They have no options for me. So although I am attempting to pay because I can not pay the past due balance in full there is nothing they can do. This is very frustrating because it seems that all I can do is have the account go to collections. I have been paying on this account for 7 years now and ran into financial difficulties. It seems that more options need to be available to help borrowers ... |
Nelnet Student loan dealing with my lender or servicer trouble with how payments are handled November 27, 2015 - I attended - - of - from -/-/--/-/-I took out - private student loans to finance my education. My loans were initially serviced by Nelnet with no problems. In 2014 my loans were service released to Firstmark Serviceswhich is a subsidiary of Nelnet. I remit payments through - - Online Bill Pay making one payment of $420.00 monthly. The servicer would split the payment and apply funds to each loan. I made 10 payments to FirstMark with no issues. The 11th payment was only applied to - of my loans. Reason being is that the payment processing computer now can... |
Nelnet Student loan dealing with my lender or servicer having problems with customer service October 30, 2015 - The loan was provided by - and is services by Firstmark Services. It was applied to my education at - University between - - and - -. Prior to attending graduate school between - - and - -, I applied - to set up automatic payments. Both times, the loan servicer reported never having received the required documents leading me to miss payments. After I completed graduate school and began to make payments again, I attempted for a - time to set up automatic payments of $200.00 a month. Again, the loan servicer reported not having received the request and resul... |
Nelnet Student loan can't repay my loan can't get flexible payment options October 29, 2015 - I have been paying on my private loans for 8 years now without ever missing a payment. According to my financial history as provided by - - -, I graduated with $26000.00 in private student loan debt. To this day I still owe $25000.00 on my private student loans. According to those numbers I have only paid off less than $1000.00 on my private loans in 8 years of on time payments. How are they calculating interest on these loans? I am having a very hard time believing that I 've only paid $990.00 on these loans in 96 months of paying on them. This is clear fraud!! ... |
Nelnet Student loan dealing with my lender or servicer September 29, 2015 - I have these private student loans from a fraudulent for profit college. The loan documents say school name is unavailable and my graduation year is -. I believe that these loans are fraudulent and invalid. I am asking for forgiveness on all of these fraudulent loans. ... |
Nelnet Student loan dealing with my lender or servicer September 9, 2015 - Firstmark Services is an unethical business that charges hidden fees and extorts money from their customers. They take out a huge finder 's fee '' from the loan disbursement right off the bat. Also, if you go into deferment they add the balance to your principal without informing you. On a $7500.00 loan, they added roughly $6500.00 in fees ''. As a very young college student desperate to finish school ( at - - college ), I naively decided to work with these people, and the Firstmark employees are the most incompetent people I have ever had the misfortune to communicate with. If you... |
Nelnet Student loan dealing with my lender or servicer May 12, 2015 - My student loans have been sold/transferred to different servicers several times. The student loan servicing industry is broken - each time the loans are sold, data and information is lost. My current servicers can not even provide me with complete and adequate data to confirm payment history, principal amount, interest rate, incentives. ( - of my prior student loan servicers are now out of business due to fraud and other violations that forced them out of business - and they can not be contacted or left any records either ). ... |
Nelnet Student loan can't repay my loan April 17, 2015 - In - -, I was contacted by First Mark Services concerning my private loan. I - from - school on - -, -. Immediately after - I requested a grace period of 6 months after - to begin repayment. A representative, - - from First Mark Services indicated that their records reflected that I used the grace period during the period of - - through - -. However, during that time period I was enrolled in school and did not use that grace period for repayment as I was a - student and not required to make payments on the loan during that time. At the time, I su... |
Nelnet Student loan dealing with my lender or servicer April 8, 2015 - Hi - I got a student loan from Nelnet to attend -. As I was an - -, - set up a - in order to secure the loan. In spite of this, I always received the form - - so that I can file this in my annual tax returns. Recently - took over my -, and without really informing me of anything, are now saying that since they do n't have my original SSN on record, they will not give me my - - form ( even with the - SSN ). I immediately sent them a scanned copy of my SSN, but they now say it 's too late. Since I was never informed of this change, and only now am told it 's t... |