Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan Minnesota

I co-signed on a loan for my spouse as she completed her - - degree. She graduated and 4 months later enrolled in her - degree program ( - ) which she is currently enrolled -. The - loan issuer ( Firstmark/Nelnet ) has demanded repayment of the loans while she is enrolled in her - - program despite their website stating that full time enrollment qualifies for deferment. They are threatening collections, credit bureau reporting, and other scary actions. We have attempted to work with them and provided documentation of her full time - program but they have rejected this. We are unsure what to do and have nowhere to turn for help.