Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer California

Hi - I got a student loan from Nelnet to attend -. As I was an - -, - set up a - in order to secure the loan. In spite of this, I always received the form - - so that I can file this in my annual tax returns. Recently - took over my -, and without really informing me of anything, are now saying that since they do n't have my original SSN on record, they will not give me my - - form ( even with the - SSN ). I immediately sent them a scanned copy of my SSN, but they now say it 's too late. Since I was never informed of this change, and only now am told it 's too late, I am filing a complaint as I stand to lose - hundred dollars in this arbitrary process change.