Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer Washington

Firstmark Services is an unethical business that charges hidden fees and extorts money from their customers. They take out a huge finder 's fee '' from the loan disbursement right off the bat. Also, if you go into deferment they add the balance to your principal without informing you. On a $7500.00 loan, they added roughly $6500.00 in fees ''. As a very young college student desperate to finish school ( at - - college ), I naively decided to work with these people, and the Firstmark employees are the most incompetent people I have ever had the misfortune to communicate with. If you add up all my payments ( $86.00 a month for ten years ) it more than finishes off the whole principal along with interest. No one at this company '' has any idea what is going on, and when you call them out on their extremely unethical practices they can provide no explanation to why these hidden fees were not communicated. I am contacting my attorney and the - regarding these unethical business practices.