Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Ohio

They have stated that they are applying payments in accordance with my promissory note, but refuse to give me a copy of any of the documentation. On - -, I asked for copies of my signed origination documents, promissory note, terms, etc,. copies of any and all paperwork I have with the company. On - -, I received an email ( ref. CID : - ) from - that stated " We have received your request for documents and forwarded them to the correct department for review. These documents will be emailed to the address that we have on file in 1-2 business days. '' It is now - -, 2016. I have not received any documents.