Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Florida

I am a guarantor on my son 's student loans.My son was laid off in - 2015. He was unable to make his student loan payment. When he called, they said that he had to make his loan current prior to them helping him due to his unemployment ( they do not have a record of his call ). Normally, when he is late, I receive a letter within a few days of the due date. This time I did not receive any letters until - - when he was 60 days late. However, I found out that he was 60 days late, when I went to apply for a loan and my credit rating was - points lower than it should have been. I made the account current. I called to have then correct the credit report and they refused to do anything. Citizens the holder of the note said that Firstmark Services was responsible for the credit reporting and Firstmark said that - was in charge of credit reporting. I told - that I had a complaint and they offered no help. I told Firstmark that I wanted to talk to someone about my complaint and - # - said that there was nothing they could do about the credit reporting. Finally after a very long conversation - said she could send me a complaint form. - said her system said that they mailed notices to me, I said that I did not receive notices. They have my email and they did not email me. I do not receive monthly statements. They said that they called, but I did not talk to them. - acknowledged that they were unable to talk to me by phone. I do not know when his payments are due. They did not offer to send my statements. They pressured me to allow them to make phone calls to me. I refused. I said that they could email me or send me mail.