Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Florida

I have been paying on my private loans for 8 years now without ever missing a payment. According to my financial history as provided by - - -, I graduated with $26000.00 in private student loan debt. To this day I still owe $25000.00 on my private student loans. According to those numbers I have only paid off less than $1000.00 on my private loans in 8 years of on time payments. How are they calculating interest on these loans? I am having a very hard time believing that I 've only paid $990.00 on these loans in 96 months of paying on them. This is clear fraud!!