Nelnet Student Loan Complaint

Nelnet Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Virginia

The loan was provided by - and is services by Firstmark Services. It was applied to my education at - University between - - and - -. Prior to attending graduate school between - - and - -, I applied - to set up automatic payments. Both times, the loan servicer reported never having received the required documents leading me to miss payments. After I completed graduate school and began to make payments again, I attempted for a - time to set up automatic payments of $200.00 a month. Again, the loan servicer reported not having received the request and resulted in my missing several payments. Additionally, they made no attempt to contact me via phone or email within the federally required time to rectify the situation, the first notification I received was this afternoon from the small loan provider I first dealt with when the account was 148 day past due. I set up automatic payments for the - today but was informed that it would take 20 days to set up and the representative would not be able to see anything related to that request prior to that time. It is my belief that Firstmark Services intentionally " loses '' automatic payment requests in order to receive more money in late fees.