Resources for resolving common issues with Associated Bank products and services
You can reduce the number of unwanted calls from Associated Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Associated Bank Bank account or service problems caused by my funds being low July 22, 2016 - Associated Bank who I have been a customer with for over 10 years is continuing to add fees to an account that is already overdrawn. I am constantly getting conflicting information, I was told by the customer service toll free number that I could cash checks on my savings account since it had a positive balance, I was told at the branch that I would have to deposit my work check in the negative account even though I am not in the position to do that. I was at the bank on Saturday cashing a $4.00 check and I heard the teller yell that my account was overdrawn which a few people overheard. The... |
Associated Bank Bank account or service account opening, closing, or management July 11, 2016 - Associated Bank locked me out of my account. I declined the - page online user agreement that is a " cash back '' scheme that gives permission for all merchants to call me and solicit me on my private phone. I do not want to participate in their program. They refuse to let me have access to my account this weekend.... |
Associated Bank Bank account or service problems caused by my funds being low June 28, 2016 - They update my account balance to maximize fees in their favor. I always check my balance before purchasing anything. They charged me $35.00 on .- after i put $4.00 in my account to cover the .-. They dont process things for days even though it shows the money is spent just so they can try and get people to overdraft... |
Associated Bank Mortgage loan modification,collection,foreclosure May 12, 2016 - Has charged me - in legal fees on my mortgage.... |
Associated Bank Bank account or service account opening, closing, or management April 29, 2016 - A business consultant from Associate Bank of - -, Wisconsin secretly signed me up for a 48 Month Non-Cancellation agreement when I distinctly asked for a 12 month agreement. I articulated my Merchant Service needs and concerns with this Associated Bank business consultant ( who was seated less than - feet away from my work zone ) as I was actively serving customers both at the Drive Thru window and the walk-up counter. Before his arrival to the - -, I had an existing month to month Merchant Services agreement through - -, but was unsatisfied with - deliberate approach (... |
Associated Bank Mortgage loan servicing, payments, escrow account March 6, 2016 - -/-/-, I was undergoing a traumatic divorce after which, I was left with a house and property that was in foreclosure and outstanding back property taxes. At that time, there was also a death in my family. I told the bank that had my mortgage, that I needed to live in my house and that I fully intended to keep it. I asked for a loan modification. It was a long process because each time I called my bank to get information or status on my modification, they often sent me to numerous departments or took days to call me back. My understanding was that a loan modification was something that ba... |
Associated Bank Bank account or service deposits and withdrawals February 29, 2016 - I was charged a service fee of - dollars for 4 months before I caught it. Associated bank of Wisconsin raised the minimum checking balance from - to - dollars -/-/-. I called Associated Bank and complained. They told me that I received numerous notifications especially to my on line banking mail. I have checked My history and there are no notifications. The total amount of fees collected were - dollars. - dollars for each month -/-/-, -/-/-, -/-/-, -/-/2015. Associated did credit back - dollars but would not give the full amount back to me. ... |
Associated Bank Bank account or service account opening, closing, or management February 15, 2016 - I closed my checking account on -/-/-. All on bank video cameras I have receipts for - out my account for closure. Associated never closed the account and continued to do business on my account until -/-/- without my knowledge. Anything that that would accidently be submitted to that account should have been kicked back and said " account closed ''. I have video of - and Bank manager ( who did n't want to be recorded ) recorded. - said " she closed my account properly. So, I get a phone call from some lady who was never involved. Who told me, Associated cant get my money b... |
Associated Bank Bank account or service making/receiving payments, sending money January 20, 2016 - I have spoken to 3 employees of Associated Bank on -, -. The bank has offered to share the attorney fees but refuses to do anything to repair the late payments they have placed on my credit rating. Until this issue, I have NEVER had a late payment listed on my credit. RE : Equity Loan Plan Account Agreement and Mortgage Note Loan No. - Yesterday, I learned for the first time that my home equity account was past due because Associated Bank cancelled my scheduled automated payments that amounted to 2.5 times the minimum payment amount in - -. Associated Bank has retained a colle... |
Associated Bank Bank account or service using a debit or atm card December 6, 2015 - As the victim of identity theft, I should not need to prove my innocence to recover money that was stolen from me. On - -, 2015, my checking account debit card was used without my knowledge and without my consent for $850.00. According to the bank, my card was used at a - - at - on - -, and it was done in person. They said the only way that it could have happened was if someone copied my card and signed in person. Great. I was at work all day and have physical evidence that I was there the entire day. This transaction could not have been done my me. I am the victim of ... |
Associated Bank Bank account or service deposits and withdrawals September 18, 2015 - I received a charge to my checking account in the amount of $340.00 on -/-/15. The charge is from - and is under the name - -. I noticed the charge on -/-/15 and immediately called to file a dispute. I received the paperwork to sign and returned it on -/-/15. The paperwork I signed was an affidavit that it was not my charge. I immediately placed the signed affidavit back in the mail in the postage paid envelope provided. I called on -/-/15 to find out when I would receive my provisional credit and I was told after 10 business days of the complaint. When talki... |
Associated Bank Mortgage loan servicing, payments, escrow account September 17, 2015 - I make my monthly payment online to my mortgage company ( Associated Bank ), as encouraged by my lender. My payment amount is about $680.00. and I generally pay more. Associated Bank 's online payment program allows customers to select from the following - options ; ( 1 ) Payment ( 2 ) Principal Only ( 3 ) Escrow Only. For my -/-/- and -/-/- payments I selected ( - ) Payment - with the expectation that the payment would be applied to Principal and Interest. After making my -/-/- payment, I noticed that both, my -/-/- and -/-/- payments were applied - % to Pr... |
Associated Bank Mortgage loan modification,collection,foreclosure July 16, 2015 - i have a home improvement loan through associated banks.i have informed them that i must let the house go to foreclosure. this was over 1 year ago. when they wrote the loan, my home was to be the collateral for the loan. how ever they disregarded the title report indicating that i was n't even listed on the title. my - deceased brothers were listed as tenants in common on that title report. because our local family lawyer, -, misinformed me as to what i had inherited as a sole surviving son. and also never back checked any of the legal actions he had preformed for my family. this left me... |
Associated Bank Bank account or service account opening, closing, or management July 8, 2015 - I had a checking account at Associated Bank. I had arranged for loan payments to be made by ACH from my account. For a number of reasons, I closed my account at Associated and in the process I requested that the loan payments be cancelled since they are being made through my new account. For the last SI- months I have been getting notices from the bank that has my car loan that my payments are not being processed because my account has been closed. Although I am making payments as agreed through my new account, the notices have become a nuisance to me and to the bank that has my car loan. I ha... |
Associated Bank Debt collection false statements or representation attempted to collect wrong amount July 3, 2015 - Fell behind on - mortgage with Associated Bank. Was contacted to set up payments with the assurance that it would stop legal attempts for judgment against me. I was also told the debt had been charged off and I would only be paying toward the principle. - months later never missed a payment I saw a judgment against me and attempts for wage garnishment. I called them and they said that was a mistake and should n't have happened. They stopped garnishment attempts and apologized but I still now had a judgment against me. I continued to get a statement showing the principle amount with no in... |
Associated Bank Debt collection disclosure verification of debt not given enough info to verify debt May 23, 2015 - In -, -, I received a Earnings Garnishment from the - Law Office. It was referring to a defaulted loan I supposedly had owed. I did not receive a Judgment from this law firm. I did however receive a Judgment for money from a law firm in -, Wi. on -. The amount was $18000.00. I sent a Validation of Debt letter to - Law Office, certified mail receipt, on -/-/-. I received the receipt from them on -/-/-. As of this day - Law Offices is not following federal law and has ignored my right to validation. I have not received anything. On - -, -, I rece... |
Associated Bank Mortgage loan modification,collection,foreclosure April 6, 2015 - Dear CFPB, I 'm submitting my complaint regarding a consumer mortgage loan with Associated Bank that was obtained through the - - Mn branch at - - - - - Mn - on -/-/-. - # -The loan amount was for $41000.00. I became concerned when I noticed that despite on time payments, my principal balance had not changed. Associated bank offered me several explanations on my numerous visits to the bank to inquire, which never really made sense to me. I was told that it took several years for the principal amount to decease. My last visit to the bank to inquire about thi... |