Associated Bank Complaint

Associated Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Wisconsin

I make my monthly payment online to my mortgage company ( Associated Bank ), as encouraged by my lender. My payment amount is about $680.00. and I generally pay more. Associated Bank 's online payment program allows customers to select from the following - options ; ( 1 ) Payment ( 2 ) Principal Only ( 3 ) Escrow Only. For my -/-/- and -/-/- payments I selected ( - ) Payment - with the expectation that the payment would be applied to Principal and Interest. After making my -/-/- payment, I noticed that both, my -/-/- and -/-/- payments were applied - % to Principal. I called Associated Bank and advised this was not as intended and I needed the payments to be applied to Principal and interest otherwise, I was being harmed as a customer and would need to pay more. They said they would look into it and get back to me. They have since said they can not reapply my payments and that I have not been harmed. But here are the facts. 3 payments of $680.00 is $2000.00. I paid $720.00 in -/-/-, $750.00 in -/-/- for a total of $1400.00. I was informed that

and $1400.00 ( accrued interest ) that totals $2800.00, which is more than $800.00 more than I would be required to pay during the same 3 month period. Not only am I being forced to pay more over a three-month period. It appears there is a systemic problem with Associated Banks online payment process that applies payments in a manner that harms their customers. I never requested that my payments be applied only to principal and now they are telling me it will not cost me more ( not correct as noted above ) and that they can not fix it ( not true, I am sure they can re-apply payments whenever they want ). Again, all I ask is that my payments be applied as they were intended, which is to Principal and Interest and not in a manner that benefits Associated Bank, or harms me, which is what they are doing. Again, it seems to me there is clearly a systemic issue at Associated Bank that is benefiting them while harming their customers.