Associated Bank Bank Account Or Service Complaint

Associated Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Wisconsin

A business consultant from Associate Bank of - -, Wisconsin secretly signed me up for a 48 Month Non-Cancellation agreement when I distinctly asked for a 12 month agreement. I articulated my Merchant Service needs and concerns with this Associated Bank business consultant ( who was seated less than - feet away from my work zone ) as I was actively serving customers both at the Drive Thru window and the walk-up counter. Before his arrival to the - -, I had an existing month to month Merchant Services agreement through - -, but was unsatisfied with - deliberate approach ( in my opinion ) of systematically adding hidden fees, padding fee 's and placing unauthorized service charges on Monthly Statements. When I called to question these unauthorized fee 's, two monthly statements over the next three months were not sent to my e-mail address. I found that to be odd ...


the customer. Is this legal? The 48 month non-cancellation agreement was NEVER discussed nor even REFEREED to by the Associated Bank/- business consultant. He did however, verbally offer to serve as an advocate or mediator if there would ever be any problems with disputed fee 's, unauthorized service changes or other hidden expenses that would 'possibly ' find its way to the new monthly statement through Associated Bank/- - . This type of customer service would potentially save me up to 20 minutes of stand by time per call with a - - Billing Representative. This promise, unfortunately turned out to be an empty -! My business relationship with Associated Bank of - -, Wisconsin was healthy before this business consultant arrived onto the scene. Only because of this relationship, I gave - a second chance at providing the Merchant Services I desired for the Coffee House. - - - - sent a 'Welcome Letter ' with the surprise details of the agreement some time after the business consultants slippery maneuver at the - - . The consultant ( representing both Associated Bank and - - ) stated, " everything you 've requested with me today is 'in place ' - all you needed to do is give your authorization on this Tablet. '' I never signed a paper agreement nor did he ever mention a word about the Non-Cancellation Agreement. At the time of our discussion, I had approximately 15 months remaining on my business locations lease and certainly informed him of that fact. I also mentioned that I wanted to save approximately - dollars per month with any new agreement, before cancelling my active month to month with - -. I told him that I did not want to waste any capital by changing over to the Associated Bank Merchant Services - if that would be an issue. Obviously, to my surprise, after making the time to thoroughly read over the paper agreement that was sent to me by mail ( approximately four weeks ago ), it triggered disbelief, frustration as well as shock. Ironically, I found the - - - - 'Welcome Letter ' mixed in with some junk mail that was sitting on my office desk - I was in the process of accumulating various numbers for my - Tax return.