Associated Bank Complaint

Associated Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Wisconsin

I have spoken to 3 employees of Associated Bank on -, -. The bank has offered to share the attorney fees but refuses to do anything to repair the late payments they have placed on my credit rating. Until this issue, I have NEVER had a late payment listed on my credit. RE : Equity Loan Plan Account Agreement and Mortgage Note Loan No. - Yesterday, I learned for the first time that my home equity account was past due because Associated Bank cancelled my scheduled automated payments that amounted to 2.5 times the minimum payment amount in - -. Associated Bank has retained a collection agency ( - - -, - -, WI ) to foreclose on my home without contacting me concerning the stoppage of payment which Associated Bank admits they are responsible for. These payments have been in effect for over 3+ years without issue.

It is my believe that Associated Bank had a responsibility to notify me in a prompt manner ( - or - - ) in order for me to resolve this issue without fees. Associated Bank failed to do so which has led to the current issues. Once notified ( - -, - ) I immediately contacted - - ( - ext - ) to resolve this issue. Associated Bank wishes to hold my home as ransom to force me to pay all fees. I have offered to pay all back payments and late charges ( $600.00 ) and even attempted to online pay the amount of $600.00. In order to resolve this matter I am willing to split the attorney fees of $890.00 with Associated Bank if they agree to restore my credit to its level of - -. Associated Bank via email yesterday has given me until - -, - to pay ALL fees or they will continue foreclosure. I have also been informed that a supervisor ( - ) would contact me. This has not happened 24 hours later. If Associated Bank does not contact me to accept my offer I will pay the amount of $1600.00 as required by - -, -. I will then begin legal action against Associated Bank to have returned all fees and for $3000.00 for the damage done to my credit due to Associated Banks actions. I have tried to be fair with this issue and have not even been given a chance to be heard.