Associated Bank Bank Account Or Service Complaint

Associated Bank Bank account or service department,

Checking account Using a debit or ATM card Minnesota

As the victim of identity theft, I should not need to prove my innocence to recover money that was stolen from me. On - -, 2015, my checking account debit card was used without my knowledge and without my consent for $850.00. According to the bank, my card was used at a - - at - on - -, and it was done in person. They said the only way that it could have happened was if someone copied my card and signed in person. Great. I was at work all day and have physical evidence that I was there the entire day. This transaction could not have been done my me. I am the victim of identity theft. I went to Associated Bank on - -, - and - in an attempt to dispute the transaction. I was told the first two times that I needed to wait until the transaction was no longer pending to dispute it. On the -, I was able to successfully dispute the transaction, and the bank told me that they needed to conduct their own investigation. The lady who helped me told me that " as bad as this may sound, the more you try to prove your innocence, the better it will help your case. '' At her advice I went to the - - the incident occurred at with the information the bank had given me. - - informed me to file a police report, and I did in -, MN with the incredibly helpful Officer - ( Badge - ). The case file number is -. I have done everything Associated Bank has asked me to do to prove my innocence. They have provided me with no evidence that I made the purchase, yet they insist on not returning my money until - - at the earliest.