Resources for resolving common issues with UMB Bank products and services
You can reduce the number of unwanted calls from UMB Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
UMB Bank Bank account or service deposits and withdrawals February 22, 2017 - I wrote a check to a con man and I want to find that man and sue him to get my money back. The trouble is that I do not have his true identity or a location so that he can be served or arrested or anything else. However, in order for him to cash my check he must have had an account or must have shown valid ID. If I can find out the bank or banking entity that accepted the check when presented by the con man, I could have that entity subpoenaed or served or whatever to investigate the circumstances related to this check, which was the financial aspect of what was ultimately criminal activity. ... |
UMB Bank Bank account or service problems caused by my funds being low January 3, 2017 - on -/-/2016 I ordered a t shirt online from a company called -. I paid $28.00 with -. About an hour after I ordered I tried to cancel the order. I tried to call the phone number shown on the - transaction history. There was a different number on the companys web page and I called that. Neither line worked. I tried to email them with me response. As far as I was concerned this was not a legitimate business. I went to my bank to file a dispute, since the item was paid for on my debit card through -. They told me I had to go through -. So I did, and after 10 days the case was r... |
UMB Bank Credit card balance transfer October 1, 2016 - Quicktrip has offered gas station card through UMB Bank. I held a card which was paid in good standing. They switched provders to - - - - - earlier this year. I changed where I am sending payments and monthly statements provided by - - - - - show my account is laid. But I am now receiving collections letters from UMB Bank saying I owe on my Quiktrip account. What gives?! I have paid every statement I 've gotten!... |
UMB Bank Bank account or service using a debit or atm card August 30, 2016 - On or around -/-/-, I found out after our account was negative $5000.00 that my daughter was a victim of a scam / fraud. She was offered what she thought was a job by a friend of hers she trusted, and who claimed to also have this job promoting a clothing company in - IL using social media. She was to post about the clothing line / products via - - " - '', which she did. She received payment totaling around $8400.00, deposited into our custodial account in which both our names were listed. The individual she was dealing with called to inform her she had to pay a - % " mark... |
UMB Bank Credit card closing/cancelling account August 22, 2016 - QuikTrip corporation changed credit card issuer from UMB Bank to - - - -. Unlike others who have changed - - wanted me to reapply for QuikTrip card. I had been with QuikTrip for over eleven years and had a great track record of paying my bill. I know that come - -, 2016 my credit card account with QuikTrip is over. When it hits my score will drop again because its an old account almost eleven years. Other cards I have change issuers and they just sent me out a new card. I guess QuikTrip just wants to throw out all those loyal customers that do n't deserve their loyalty.... |
UMB Bank Bank account or service deposits and withdrawals August 18, 2016 - In - I opened a savings account with - - - who has singer merged with UMB Bank at - - -, -, Kansas. According to UMB there is not record of me. I became a customer of - in -/-/-. In -/-/- I opened a separate savings account with $300.00. I NEVER withdrew any money nor added additional monies to this account. I now want and need the $300.00 plus earned interest for at the least 7years that the bank deemed it inactive. Thank you... |
UMB Bank Credit card billing disputes July 31, 2016 - I had a - - Visa Credit card ending in -. I authorized an amount of $4.00 on -/-/16 towards S & H of a free sample of a product online to a Company ( I do n't remember the name ) on -/-/2016. A charge of $4.00 was debited to my account charged by - with a contact number - -. 2 ) A charge of $59.00 was debited to my credit card-Transaction date -/-/- posted on -/-/2016 paid to - with a contact number - -. I called the number and my call went to what sounded like a fax machine. I could not get any information about this unauthorized charg... |
UMB Bank Bank account or service making/receiving payments, sending money June 13, 2016 - This is the newest bank scam being perpetrated against Americans across the country. I 've had my - account with - now for over 15 years. Recently my son stole - of my checks from my checking account with - over a 2 month period. The checks totaled over $1800.00 and all were documented. I 've been involved in transit living now over a year due to an electrical fire at my home back in - -. It has been a - experience with my being a - senior. Most days I 'm very busy remembering and recording the losses for - and the claims process. I failed to audit my checking acc... |
UMB Bank Bank account or service account opening, closing, or management June 6, 2016 - We scheduled a time to open an IRA account for my wife in -. A - cancelled the appointment and rescheduled if for - -, a week later, on - - after -, -, left a message, they do not provide the services on Sat. When asked, why such a late notice, he states, he called before -, time stamp shows - then states, we did not keep the last appointment. He should have just apologized ; there was no excuse for us to wait a week to be told that. We are closing all our accounts this week. ... |
UMB Bank Credit card payoff process May 2, 2016 - I was issued a new card due to security breach in the company. I have paid on time and the checks have been cashed by the company but they are being credited to the inactive account, not the new number. Bank refuses to resolve this situation and the card has been placed on hold. ... |
UMB Bank Bank account or service account opening, closing, or management April 28, 2016 - On - -, 2012 UMB Bank ( - - ) a national bank did, without permission, disclose over - pages of personal financial information concerning our family trusts. In violation of the Missouri rules of civil procedure, - failed to notify the conservator or beneficiaries of the disclosure. After the disclosure a bank representative called our lawyer to inform him of their action. Our lawyer then informed us. ... |
UMB Bank Bank account or service using a debit or atm card March 23, 2016 - On - -, I attempted to deposit a check ( for $500.00 ) at my bank 's ATM. The ATM would not allow me to deposit it so I left without completing a transaction. A few minutes later I received a text saying that $100.00 had been withdrawn from my checking account. I called the bank within 2 hours of receiving the text to let them know that I did not make that withdrawal. The bank employee assured me that they would review the video of the ATM and as long as I was n't the person who took out the money, they would refund the money to me. On - -, they sent me a letter saying that no ... |
UMB Bank Bank account or service account opening, closing, or management February 23, 2016 - Bank stated that their policy when executing a trustee transfer for a Health Savings Account is to close all accounts despite explicit instructions from the account holder to transfer a specific amount of money that is less than the full balance of the account to the stated trustee. ... |
UMB Bank Bank account or service account opening, closing, or management January 22, 2016 - We have a Health Savings Account ( HSA ) with UMB Bank. In - 2015 we tried to contribute to the account by electronic transfer. The UMB website froze during the process, so we started the transfer again. The bank then processed - transfers resulting in an excess contribution. We contacted the bank about the excess contribution and they said we had to mail or fax a form for the refund and a $15.00 fee would be charged and a refund would sent by check. We submitted the form and about a week later the account was debited for the over contributed amount plus interest and the fee was deduct... |
UMB Bank Bank account or service account opening, closing, or management November 30, 2015 - I have an Health Savings Account which I learned was managed by UMB Bank. In -, I wanted to use the remaining balance in my HSA fund. I pulled up my HSA account website to verify the amount, which was $18.00. I used that exact amount for a medical bill. Afterwards, I received an overdraft bill from UMB Bank stating that my balance was below $18.00 and applied a $25.00 NSF fee. I called to inquire why my balance was below $18.00 and why it was different from what the HSA account website displayed. UMB Bank told me that there was a monthly service fee that they incurred, which I was u... |
UMB Bank Bank account or service account opening, closing, or management October 14, 2015 - UMB Bank is the banking institution that administers my - Savings account. I have been getting charged for monthly fees that I was not aware of and the money in my - account has dwindled down going to the bank. UMB representative said i could have avoid the fees by optioning for the paperless statement. UMB has it mention on the statement but never put a website or link on the statements. The statements does n't the UMB address and the phone number is very inconspicuous. The statement is very nebulous. The account is setup to not give you any detail information and to drain your account ... |
UMB Bank Mortgage credit decision / underwriting July 16, 2015 - UMB Bank sent us an offer by mail of a $75.00 gift card if we took a draw of at least $7500.00 against our UltraEquity Line of Credit ( HELOC ) loan. After we did this within the terms of the offer, it has refused to honor the offer of the $75.00 gift card. Each time that I have called about this matter, I receive a different excuse and no follow up. For example, when I called -/-/-, I was told that it would be sent out -/-/-. On -/-/-, I was told that I received incorrect information and that I would be called back that day as to when I would receive it. However, there wa... |
UMB Bank Bank account or service problems caused by my funds being low April 2, 2015 - - -, 2015 my account at UMB was overdrawn by - an ACH from - bill installments I 'd forgotten about. On - - a 50.00 credit was given to my account by - leaving my account at -. Due process the bank charges their overdraft fee, creating - $32.00 a negative balance. UMB then started to charge an - negative fee for the next - days. This is unheard of, I thought - and - were thieves. - another fee scam ... |