UMB Bank Bank Account Or Service Complaint

UMB Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Washington

I have an Health Savings Account which I learned was managed by UMB Bank. In -, I wanted to use the remaining balance in my HSA fund. I pulled up my HSA account website to verify the amount, which was $18.00. I used that exact amount for a medical bill. Afterwards, I received an overdraft bill from UMB Bank stating that my balance was below $18.00 and applied a $25.00 NSF fee. I called to inquire why my balance was below $18.00 and why it was different from what the HSA account website displayed. UMB Bank told me that there was a monthly service fee that they incurred, which I was unaware of. I do not recall receiving any document regarding this monthly service fee. This monthly service fee is what reduced my balance below $18.00, thus generating the overdraft scenario. At that time, my balance from UMB was negative $33.00 and still incurring monthly service fees until I close the account. This started around mid - and now my balance is - $36.00 due to add'l monthly service fees until I close the account. As a consumer, I feel like this is terribly unreasonable as the information I had always used to verify my balance was inaccurate and I was not aware of the monthly service charge which caused the overdraft scenario. UMB Bank has been unhelpful and dismissive when I try to contact them to fairly resolve this issue. They 've just demanded payment or else they will keep incurring the monthly service charge. -