UMB Bank Mortgage department,
Home equity loan or line of credit Credit decision / Underwriting Missouri
UMB Bank sent us an offer by mail of a $75.00 gift card if we took a draw of at least $7500.00 against our UltraEquity Line of Credit ( HELOC ) loan. After we did this within the terms of the offer, it has refused to honor the offer of the $75.00 gift card. Each time that I have called about this matter, I receive a different excuse and no follow up. For example, when I called -/-/-, I was told that it would be sent out -/-/-. On -/-/-, I was told that I received incorrect information and that I would be called back that day as to when I would receive it. However, there was no call back.
UMB Bank customer in Missouri
Jul 16, 2015
* Source: CFPB Complaint Database
UMB Bank response to complaint:
Closed with explanation
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