UMB Bank Mortgage Complaint

Home equity loan or line of credit Credit decision / Underwriting

UMB Bank Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting Missouri

UMB Bank sent us an offer by mail of a $75.00 gift card if we took a draw of at least $7500.00 against our UltraEquity Line of Credit ( HELOC ) loan. After we did this within the terms of the offer, it has refused to honor the offer of the $75.00 gift card. Each time that I have called about this matter, I receive a different excuse and no follow up. For example, when I called -/-/-, I was told that it would be sent out -/-/-. On -/-/-, I was told that I received incorrect information and that I would be called back that day as to when I would receive it. However, there was no call back.

UMB Bank customer in Missouri
Jul 16, 2015

* Source: CFPB Complaint Database

UMB Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3UMB BankComplaint HistoryComplaints2/20137/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3UMB BankCredit decision / Underwriting50.0%50.0%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting2.2%77.1%5.6%6.3%1.2%5.8%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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