UMB Bank Bank Account Or Service Complaint

UMB Bank Bank account or service department,

Checking account Using a debit or ATM card Missouri

On or around -/-/-, I found out after our account was negative $5000.00 that my daughter was a victim of a scam / fraud. She was offered what she thought was a job by a friend of hers she trusted, and who claimed to also have this job promoting a clothing company in - IL using social media. She was to post about the clothing line / products via - - " - '', which she did. She received payment totaling around $8400.00, deposited into our custodial account in which both our names were listed. The individual she was dealing with called to inform her she had to pay a - % " marketing fee '' on her income. After several very persistent texts, he had her withdraw and wire the $2000.00 " fee '' to him. He said to tell anyone who might question this she was sending money for funeral expenses. Then he told her to avoid - - charges on future income, he could withdraw the funds from her account directly. Obviously this was a scam on a kid who was trusting and naive, who saw a 'get rich quick ' opportunity, and trusted this " friend


- transactions or ATM withdrawals, she thought that she 'd only be paying once she received future paychecks. The charges were as follows : - at - for $1000.00 each, ATM withdrawals of $400.00, $100.00, $300.00, $83.00, and a small charge at a gas station for around $4.00. We contacted the police, and they agreed she was a victim of fraud. They allowed us to file a police report, then we took the report info and disputed these charges with UMB, but they denied crediting our account back, claiming the charges were valid, since she gave account info. My daughter had no idea this person was a fraud at the time and was scammed into divulging the account info, was trusting of a person she thought she knew, and as a result, they went on a spending spree, stole money, and UMB closed the custodial account and applied those charges to my primary checking account.