UMB Bank Bank Account Or Service Complaint

UMB Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Missouri

We scheduled a time to open an IRA account for my wife in -. A - cancelled the appointment and rescheduled if for - -, a week later, on - - after -, -, left a message, they do not provide the services on Sat. When asked, why such a late notice, he states, he called before -, time stamp shows - then states, we did not keep the last appointment. He should have just apologized ; there was no excuse for us to wait a week to be told that. We are closing all our accounts this week.