Review and analysis of over 134 Va Mortgage complaints against Citibank
Citibank consumers have reported over 134 official complaints related to VA mortgage. Out of the 134 consumer complaints against Citibank, 16% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 98% were processed in a timely manner. 3% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Citibank Mortgage loan modification,collection,foreclosure March 2, 2017 - I have a home in California. It is a VA loan through Citimortgage. I feel like I have been given mis-information on several occassions. My home is now in jeopardy of foreclosure. I have asked for assistance in getting my loan modified. I realize there was recently a lawsuit involving Citimortgage, and I want to know if I will be included in the class action. " Citi 's subsidiaries gave the runaround to borrowers who were already struggling with their mortgage payments and trying to save their homes. '' I was sent information to complete in order to modify my home ... each time a modification w... |
Citibank Mortgage loan servicing, payments, escrow account February 7, 2017 - My mortgage lender CitiMortgage is refusing to allow me online access to my mortgage account.... |
Citibank Mortgage loan modification,collection,foreclosure January 13, 2017 - I am a - - - veteran who is facing foreclosure on my home that is secured with a VA loan. The servicer of this loan is Citi Mortgage, they have dragged out the process and failed to review my financial information in a timely manner once I engaged with them to attempt to resolve this issue. After supposedly working on this for months, they finally responded to me via letter and stated that the requested paperwork was received to close to the sale date - this seems to be an excuse to deny me access to the programs that I feel I qualify for. I bought my home in -. In - my emplo... |
Citibank Mortgage loan modification,collection,foreclosure December 28, 2016 - Submitted request for VA -, and have experienced delays, misunderstandings, reassignment, escalation, and ignorance of VA - guidance under VA - - in regards to my VA - review. Was told last night that VA - request is denied, and that they have no knowledge of Principal Reduction Alternative outlined in VA - -.... |
Citibank Mortgage loan servicing, payments, escrow account December 19, 2016 - Citi mortage.lender I am a - % - veteran. In - we - no property tax. My lender took out of my payment put tax money in escrow every month for a few years. At the end of each year they paid the tax collector. Drawing intrest off the money. I contacted my tax collector they went back a few years and sent a check to Citi mortage for the taxes paid in error. I am in a repayment program with citi mortage during this period. Now citi mortage tells me they are going to hold the check from the tax assessor. Until the last repayment is made. Again collecting intrest. This seems to be creati... |
Citibank Mortgage loan servicing, payments, escrow account November 7, 2016 - I have a Veterans Administration mortgage with Citi mortgage with an principal and interest amount of $2400.00 and an escrow amount of $1000.00 totaling $3400.00. -/-/- we received statement that our payment would be increasing to $3600.00. This increase is driven by a new escrow amount of $110000.00. This amount seemed odd as our insurance had decreased year over year and our taxes were set to decrease for 2017 as well. At the very least we knew everything would stay the same and that escrow would not need to increase, especially in excess o $1500.00 per year. We continued ... |
Citibank Mortgage loan modification,collection,foreclosure September 27, 2016 - Homeowner Assistance Package ( loss mitigation ) submitted to Citimortgage, requesting forbearance. I am pending receipt of award letter from Social Security -, which will enable to resume mortgage payments. Homeowner Assistance application was deemed complete on - -, 2016 ; however, suit was filed in - County District Court on - - ( case # - ) - AFTER the Assistance Application was already in underwriting review. I have attached a letter ( with attachments from Citimortgage ) that I faxed to the Citimortgage retained law firm, outlining the circumstances as well as the ... |
Citibank Mortgage loan servicing, payments, escrow account September 23, 2016 - I called CitiMortgage to make a payment on a demand letter I received -/-/-. The letter stated I needed to call to make a payment of approximately $3600.00 on my account on or before -/-/2016 to prevent further foreclosure action to begin on my loan. I called that day and a gentleman answered. I was on the phone for nearly 30 minutes and he had no idea what he was doing. I explained my situation and he could n't find the demand letter to understand what payment I was trying to make. The gentleman obviously worked out of -. I asked on multiple occasions to transfer me to someone who... |
Citibank Mortgage loan servicing, payments, escrow account September 13, 2016 - Citi Mortgage added $57000.00 to my original home loan of $110000.00 which now totals $170000.00. The home was on the market from -/-/- when I - till -/-/- when I -. We found out the house did n't sell, came back and lived in the house for a year with nothing showing up on the credit report nor did we get any bills, the credit reported paid as agrees with nothing negative at all. One day Citi Mortgage called and said we had to do a modification to keep the house for $57000.00. I have wrote letters and have recorded conversations with Citi asking for the information of... |
Citibank Mortgage loan modification,collection,foreclosure September 11, 2016 - -/-/- or -/-/2016 I entered into a Repayment Plan with CitiMortgage. The Repayment Plan stayed the foreclosure proceedings in the - County Superior Court. Paragraph - of the Repayment Agreement states that the payments are due on or before the due dates. ( the - of the month ) Payments were to begin on -/-/2016 for -. I did not make the payment on -/-/2016 and did not make payment on -/-/2016. Sometime -/-/2016 I called my then homeowner support specialist for CitiMortgage, someone by the name of - - -, to see if the Repayment Agreement was still... |
Citibank Mortgage loan servicing, payments, escrow account June 6, 2016 - My mortgage loan was transferred from - - - to Citimortgage. During the transfer, my -/-/- payment was added to my escrow account and Citimortgage had no record of my payment. When I made -/-/- 's payment, I was informed of this and I confirmed that I indeed made my payment to Nation Star. Two phone calls later, the misapplication of the monies was found, and I was assured that it would be applied to the payment without an impact to my credit score within 72 hours. Seven phone calls later spanning 32 days, I received a letter indicating that my account was delinquent and the... |
Citibank Mortgage credit decision / underwriting April 18, 2016 - Our story is incredibly too long and complicated to summarize in this short space. Please see attachments, most importantly Word document " CFPB Letter '' for full story and details. I met with our local JAG attorney at - - - last week, - -, Field Representative for the Office of Servicemember Affairs branch of CFPB. He instructed me to file these documents with you in order to seek your immediate assistance. Thank you so much for your attention to our very URGENT case. On - -, 2016 we began the process with CitiMortgage for an assumption loan. After 3 weeks we finally r... |
Citibank Mortgage loan modification,collection,foreclosure March 15, 2016 - We are trying to request a short sale with Citi and they have not responded in over a month. All the requested items have been provided ( - ) and we have an offer that meets the VA short sale required -. I have been experiencing issues with Citi and their delayed responses. ... |
Citibank Mortgage settlement process and costs February 23, 2016 - There is a home in -. that we have not been unable to sell. For the last nine months I have attempt to negotiate with CitiMortgage to close the account on this home by deed-n-lieu. We now live in -. Every 90 days I have had to submit a packet of documents to keep the request current. I have made sure the monthly payments are made each month and on time. This month note to be paid is $1.00, - for -. The original amount of the note was $ -/monthly. The additonal charges are so great that the principal amount has not decreased. In fact the - payment only apply $200.00 to the... |
Citibank Mortgage loan servicing, payments, escrow account February 11, 2016 - Let me be clear. I have paid all my mortgage payments in full, to date. I bought my home in - and immediately set up automatic direct debit every - of the month to the mortgage company, - -. Sometime in -, my loan was sold to Citibank, who expected a - payment. I immediately contacted Citi, who assured me they would recover the funds from the previous lender. When this did not occur, I contacted - -, and was told the date, amount and tracking number of the wire transfer. I called Citibank, but still nothing. I made a very long conference call with the two, ( - from C... |
Citibank Mortgage loan modification,collection,foreclosure January 28, 2016 - My wife and I have a VA mortgage with CitiMortgage. Three years ago we, like many Americans, fell behind on payments and were in danger of foreclosure. We were able to work out a repayment plan to catch up. Citi configured a 35 month repayment plan that was supposed to catch us up if we made an elevated payment for the 35 month period of the program. We owed approximately $3500.00 when the plan was implemented. We made every payment for the defined amount before the deadline each month during the program. In - of 2015 we made our final payment and called 10 days later to verify the comple... |
Citibank Mortgage loan modification,collection,foreclosure January 12, 2016 - I have lived in my home for over 13 years and have had a mortgage with CitiMortgage. I have gone through - financial situations when I divorced and when I changed employers. The most recent issue came when I changed employers. When I changed employers my income went from $1500.00 bi-weekly to $ 1500 monthly. I informed my mortgage company and asked for a hardship/modification. My current payments were $1000.00. which I had been unable to make but at the time I applied my mortgage was up to date. I was contacted by my mortgage company yesterday - who informed me that I was approved an... |
Citibank Mortgage loan servicing, payments, escrow account October 30, 2015 - Dear Sir or Ma'am, We are experiencing a financial hardship related to having to care for our son who is -, consequently we are not current with our Mortgage with CitiMortgage. We had been able to make payments on line through their website -. This morning to our surprise we found that the option to make payments is no longer available and our account locked. This was disappointing and creating more stress to not allowing us to have the opportunity to get our payment done. They advertise We are here to help you '', however being locked out of our online account prevents us from making o... |
Citibank Mortgage loan modification,collection,foreclosure October 1, 2015 - My home mortgage is with CitiMortgage, I 've submitted financials andrequest for mortgage modification several times. My home has a property foreclosure sale date for - -, 2015. I am a - Veteran I have served my countryfaithfully and I am disappointed with the way I 'm being treated regardingassistance to keep my home. I want to keep my property. PLEASEPLEASE PLEASE help me ... |
Citibank Mortgage loan modification,collection,foreclosure July 3, 2015 - I am a - and an authorized - party negotiating a short sale for an - Military couple who received orders to - and had to leave their home in -. Citi has been extremely hard to deal with - setting up phone appointments with me to discuss the file and then never calling me, not responding to my emails to confirm receipt of documents or for status updates, etc. On - -, I was told by the person assigned to the account - - -, that the appraisal had been ordered and that the title report had been ordered and once those documents were in that the file would go to the next... |
Citibank Mortgage loan modification,collection,foreclosure April 30, 2015 - Lender has had a complete short sale application for 30 days. The file was forwarded to a negotiator on the - of - and the representative has not reviewed the file. According to the short sale department, an internal team audited the file and the negotiator was supposed to have a decision by - -. There is still no decision on the offer. The negotiator is re-running the HAFA tool after it already being established with the processor that HAFA does not apply because the property is vacant. The negotiator does not call me back or respond to my emails. I have escalated the file with th... |