Citibank Mortgage Complaint

Citibank Mortgage department,

VA mortgage Loan modification,collection,foreclosure Iowa

I am a - - - veteran who is facing foreclosure on my home that is secured with a VA loan. The servicer of this loan is Citi Mortgage, they have dragged out the process and failed to review my financial information in a timely manner once I engaged with them to attempt to resolve this issue. After supposedly working on this for months, they finally responded to me via letter and stated that the requested paperwork was received to close to the sale date - this seems to be an excuse to deny me access to the programs that I feel I qualify for. I bought my home in -. In - my employer transferred their business to Texas from Iowa, and I was out of work right at the height of the recession. I looked for new employment but was not successful, and had to rely on my savings to keep up with


I was told that since I had a VA loan that was sponsored by the government that there were programs available to help me get back on track and get a restructured loan with a lower payment. So I tried to start the process with Citi Mortgage. The problem is that they continually drag the process out and misplace documents or fabricate an excuse as to why they ca n't help me. I thought I was making some progress recently and was dealing with a gentleman named - but before the review could be completed I received a letter stating that my request for help was denied because I had a sale date coming so Citi could not look at my information. Why is Citi not taking into account the multiple times that this information had been provided to them, yet they chose to never review these documents. Instead, they waited months, and then right before my sale date, they send out a letter saying, sorry, it is too late. Citi has backed me into a corner - -their paperwork states that I am not able to resume making payments, because I must pay the full past due amount in one lump sum payment, which is impossible. So there is no way I can fix this unless Citi works with me. I know that I am behind on this loan, but I know that there are programs for VA loans that allow someone like me to get a better rate and payment and address the late payments. I am contacting your office to file a formal complaint since Citi is not allowing access to the government programs that should be open to struggling homeowners with VA loans. I do n't know why Citi is continually denying me access to these programs, not even giving me a chance to be reviewed or save my home. It does not seem fair. I served my country proudly and now face losing shelter for me and my son.