Citibank Mortgage Complaint

Citibank Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

Let me be clear. I have paid all my mortgage payments in full, to date. I bought my home in - and immediately set up automatic direct debit every - of the month to the mortgage company, - -. Sometime in -, my loan was sold to Citibank, who expected a - payment. I immediately contacted Citi, who assured me they would recover the funds from the previous lender. When this did not occur, I contacted - -, and was told the date, amount and tracking number of the wire transfer. I called Citibank, but still nothing. I made a very long conference call with the two, ( - from Citi and - - from - - ). The Citi rep recorded the info of the transaction. - also sent the info. Still nothing. Citi told me to fax my bank statement. They must have given me the wrong number as I spent about an hour faxing to a bad number. I repeatedly called Citi, which is always very time consuming and sometimes even impossible to connect. On one occasion, they informed me they had found some of my mortgage payment, but not all, and therefore would apply none. (


to find my money. I have helped as much as I can. Rather than directing their energies to finding the mortgage payment I made on - -, they have instead chosen to harass and threaten me. They call me at work, on vacation, ( verbally abusive ) send me threatening letters, to foreclose on my home, damage my credit rating, which would seriously jeopardize my job. I have spent so much time trying to solve what I consider their problem, and now they expect me to take time from work to meet them. I called a local branch to try to set up a meeting but was unable to get through. If there is a problem with - -, why am I in the middle? It 's not my field, I 've told them, repeatedly. They bought the loan and the associated payments. My job is very important to me, and right now I am way too bogged down, to get further involved in and stressed out correcting Citi 's incompetency and misconduct. In fact, when I do have time, I will look into getting this note into the hands of a more professional and respectful lender. ( By the way, the missing money amounts to about $250.00, which really does not justify Citi 's hostile behavior. )