Citibank Mortgage Complaint

Citibank Mortgage department,

VA mortgage Loan modification,collection,foreclosure Kentucky

Homeowner Assistance Package ( loss mitigation ) submitted to Citimortgage, requesting forbearance. I am pending receipt of award letter from Social Security -, which will enable to resume mortgage payments. Homeowner Assistance application was deemed complete on - -, 2016 ; however, suit was filed in - County District Court on - - ( case # - ) - AFTER the Assistance Application was already in underwriting review. I have attached a letter ( with attachments from Citimortgage ) that I faxed to the Citimortgage retained law firm, outlining the circumstances as well as the date of Assistance Application completion. Per the documentation from Citimortgage, all foreclosure activity was to cease after the assistance application is deemed complete. Nonetheless, foreclosure procedures were filed 14 days after the loss mitigation package was completed and forwarded to underwriting review. I believe this to be a case of " Dual Tracking '' and in violation of 12 CFR part 1024.41 ( c ). I have contacted the Citimortgage Homeowner Support Specialist assigned to my case regarding this foreclosure activity. On - -, I was informed that " there should be no foreclosure activity '' ( see attached email ). I then provided them the case number of the law suit. No other response was received from either Citimortgage or their attorney after informing them of this foreclosure activity.