Review and analysis of over 182 Fha Mortgage complaints against PHH Mortgage
PHH Mortgage consumers have reported over 182 official complaints related to FHA mortgage. Out of the 182 consumer complaints against PHH Mortgage, 21% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 26% resulted in non-monetary compensation.
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PHH Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - My mortgage loan was transferred from PHH and I was n't notified. I do n't know who bought my loan or where to send my payment.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 3, 2017 - I discovered that the mortgage company misapplied funds for my -/-/- mortgage payment. I pay my monthly mortgage of $1300.00 in - payments. PHH received the first half of my payment - $670.00 - for -/-/- on -/-/- and the second half ( $670.00 ) on -/-/- The payment received on -/-/- was incorrectly applied to additional principal and not the mortgage payment. The second half of the -/-/- payment and all subsequent payments have been appropriately applied to the mortgage payment. I called PHH Mortgage Company on Monday, -/-/- to advise them of ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure January 19, 2017 - I contacted my mortgage company on -/-/- regarding what options I had to apply for Home Assistance programs to assist me in resolving my back payments. The back payments were a result of being -. I expressed all of this to the agent I spoke with and she offered to send me a package that needed to be returned by -/-/-. On -/-/-. I received a letter from PHH Mortgage and my " case manager '', - -, still expressing an interest in helping me. On the same day, I received a letter from a foreclosure Attorney stating my home if being put up for a Trustee Sale on -/-/-. I ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - My current lender is PHH mortgage. I am trying to refinance into a lower interest rate and lower monthly payment through - mortgage. I am recently discharged from Chapter 13 bankruptcy. I am attempting to get my statement from PHH but they are refusing, They are telling me that the discharge of bankruptcy from the court is not enough. They claim they need a " termination '' of bankruptcy from the court. When I spoke to the BK department of PHH, they refused to give me the employee numbers. When I attempted to call the New Jersey office, I was transferred to - to speak with - who again... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 10, 2016 - I contacted PHH Mortgage on - to cancel my FlexPay agreement as I was refinancing my loan, which was scheduled to close -/-/-. On -/-/2016 PHH processed my -/-/- FlexPay Payment anyway, which not only put my account in jeopardy of being overdrawn and required me to take out a payday loan, but when I called to dispute the charge, I was told that they had no record of me rescinding my FlexPay ( but yet, they somehow knew about the upcoming refinance ) and said they could not refund my money without a letter requesting reimbursement and a copy of my bank statement showing the payme... |
PHH Mortgage Mortgage loan modification,collection,foreclosure June 13, 2016 - -/-/- i had a loan modification with - - which i honored, i never miss a payment. Six month later the loan was transfer to - ( - - - ). Upon takeover - unilaterally change the term of the the loan modification from - years to - years nearly double the monthly escrow escrow which trigger default again.When i asked them why the escrow on the property was so high? The answer was check with your city property tax department. I send them the proper tax bill from the City over and over again to prove no dramatic change on the tax bill just to be ignored. For more tha... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 1, 2016 - I had an FHA home loan with PHH Mortgage Company until - -, 2016. On - -, 2016, a corporate relocation company acquired my home to eventually settle on the house with private buyers. Therefore, I was not required to make a - mortgage payment. I cancelled my automatic draft online at - ( PHH Mortgage Company ) on - -, 2016 ( Sunday ) but their system took 4 days to load, and I could not call anyone to confirm since they are not open on Sundays. My - mortgage payment automatically drafted $1800.00 ( and change ) from account. On - -, 2016 I contact PHH mortgage... |
PHH Mortgage Mortgage application, originator, mortgage broker March 19, 2016 - On- -, 2015, PHH Home Loans , LLC stated to the Consumer Financial Protection Bureau in writing that, " Our records indicate your loan application was preapproved based on verbal information you provided the Loan Officer. '' ( please see attached ). This is completely false. PHH Home Loans is establishing a history with providing false statements to justify their wrongdoing. I am providing documentation to prove that I provided legitimate documents ( in writing ) via email to the loan officer ( - - ) on -/-/2015prior to receiving a pre-approval letter. My written information that... |
PHH Mortgage Mortgage loan modification,collection,foreclosure March 16, 2016 - My wife and I have a mortgage with PHH Mortgage in -, -. Due to a change in circumstances, we got behind on the mortgage and were getting letters in -/-/- and -/-/- from PHH 's lawyers advising that they were going to foreclose, so we walked away in - - and advised PHH of this expecting the foreclosure to be imminent. In -/-/- as no foreclosure had yet taken place, we decided to try to arrange a short sale. I contacted PHH several times to obtain details of the company who were responsible for maintenance of the property on behalf of PHH. I never received any callbac... |
PHH Mortgage Mortgage application, originator, mortgage broker March 8, 2016 - PHH Home Loans provided false information on my - -, - loan application stating that I had six years on one job whenthey knewI provided them my tax information ( - ) and bank information of my various employers -/-/- when I received my pre approval letter. Please see attachments. They did not include all of my employers on my application that I provided them. I received the loan application with my information already filled in by PHH Home Loans. All I had to do was sign certain pages. This is another example of PHH Home Loans intentionally providing false information and bein... |
PHH Mortgage Mortgage loan modification,collection,foreclosure December 4, 2015 - Lost my job in -/-/-. I 've been trying to get my payments back on track since -/-/-. I 've had 3 monthly payments returned to me. I applied for a loan modification and was denied. I appealed the decision for a loan modification and during the appeal and decision time was able to come up with the total amount due. I was given a due date to appeal by - - 2015, I sent a check to mortgage company for total amount due to bring my account current. I called mortgage company on -/-/- to see if my check for total amount due had been received to find out my appeal had been denied a... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 19, 2015 - PHH Mortgage - auto drafted an additional $300.00 over the cost of our mortgage payment and applied it to our principal interest monthly for 4 months, from - 2015 until we placed with our bank, a block on all debits from them in - 2015. PHH was faxed in writing the correct debit amount, called numerous times, notified that we no longer wanted Automatic Payment Drafting and continued to draft unauthorized funds and when notified applied them to principal interest of our mortgage without our consent. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My - Mortgage is serviced by a company called PHH. They are horrible. They are impossible to get ahold of and when you finally do - they are rude and do n't listen. Their customer service line is only available during business hours, They hide their number on their website " - '' - how would you ever find this website - it has nothing about PHH on it. Also - when you call into the customer service line they do n't normally answer the phone in under 1-2 hours. They finally implemented the call back option. I tried 3 times yesterday to get a call back ( each time it was longer than 1 h... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 22, 2015 - I have had nothing but problems with PHH Mortgage company for the last threeeyearsand my stories could go on but let me explain whats currently happening, a few months ago in - I decided to go through a new home insurance company which cut what I was paying for insurance in half, so in - I called PHH advised them I needed them to do a reanalsys so that my mortgage payment that month was n't as high as if I was still with the old insurance company, Both my agent and I faxed in multiple copies of my decloration page and also had a - way call with do represenatives and my agent and I on ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 21, 2015 - I have had nothing but problems with PHH Mortgage company for the last threeeyearsand my stories could go on but let me explain whats currently happening, a few months ago in -/-/- I decided to go through a new home insurance company which cut what I was paying for insurance in half, so in -/-/- I called PHH advised them I needed them to do a reanalsys so that my mortgage payment that month was n't as high as if I was still with the old insurance company, Both my agent and I faxed in multiple copies of my decloration page and also had a four way call with do represenatives and my age... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 7, 2015 - PHH the previous servicer of the FHA mortgage loan I had on my residence provided a payoff statement for the mortgage which was the principal plus 110 days of interest. The payoff was made on - - 30 days prior to when the scenario PHH provided was to expire which was - -. It is now - - and PHH via their agents on the phone state they are not returning the extra interest and are making varied excuses from the reason they charge 60 days in arrears, which is still half of the amount charged, to the reason that they do n't collect interest FHA does and I need the FHA to refund me... |
PHH Mortgage Mortgage application, originator, mortgage broker October 5, 2015 - I made the decision to purchase a home and my realtor suggested PHH Mortgage Broker ; I should have researched the matter but I did not and agreed to use them. They have made the whole process harder than it needs to be and have repeatedly asked for information that had already been provided. The close has been scheduled three times and each time the underwriter has comes back with more requirements. Instead of having an open line of communication it is one way ; the whole process is terrible and while I know things have changed PHH Mortgage is a hard company to deal with that does nothing to ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 23, 2015 - We had a mortgage modification in - of 2013, which we paid our trial payments on time at the completion of which the final paperwork to officially conclude the modification was not accepted due to reasons not fully explained to us. Restarted trial payments in -, due to mortgage company incorrectly processing the finalization of the paperwork from the modification in -. After completion of - trial payments in -, we received finalized paperwork for the modification and was told everything was good that it would take 2 weeks for system to update and that the new payment would start... |
PHH Mortgage Mortgage loan modification,collection,foreclosure September 16, 2015 - When we encountered financial difficulties that we determined would make it impossible to continue paying our mortgage, we completed a - application to request a loan modification from our lender. It was denied. Several months later we asked for approval for a short sale. Over the next 18 months we received - offers, none of which was approved or rejected by the lender. Instead, the lender : & gt ; & gt ; Took at least a month to reply to each of our requests. & gt ; & gt ; Asked for the same information repeatedly, ostensibly because the information they had received was illegible or a ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 16, 2015 - Since - 2014 we have made several request to our mortgage company that monthly payment coupons/statements be sent to us for our monthly mortgage payments because since then we have just been mailing payments since no payment coupons/statements have been forthcoming. We have been with this mortgage company for 9-10 years, never having a problem until now. We have made several attempts to remedy the matter only to be told they are coming, and always suggesting we go on-line to make payment or through their automated payment system, which charges a fee. Plus, none of these options are we inter... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 15, 2015 - I have an FHA residential loan with PHH mortgage. On mortgage website I saw they hadapplied my full payment due on - - 2015 of $1000.00 on principal only, I emailedthem on - -, 2015 to point out what they had done and to ask them to fix theremistake. They have not fixed the mistake I emailed them again on - -, -, -, - 2015, Emails were also sent - -, -, -, - 2015 I have gotten no answers and theproblem is not fixed, it is only getting worse They have only responded with emailssaying I have a late charge, my account needs attention, and a generic emai... |
PHH Mortgage Mortgage loan modification,collection,foreclosure July 9, 2015 - Loan modification that has been a nightmare with PHH Mortgage Service Center. They have made me jump through so many hoops and I finally recieved my trial modification and passes the - months test. They issued an incorrect packet and while following their directions to correct different requirements they closed my file and have stated I need to start all over. They misinformed me on the process and information that was needed to correct the packet. When all their many different and changing requirements were met, they threw my packet out. They are not acting ethically at all. ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure June 24, 2015 - Over the last 3 years I have went through several hardships. - full term layoffs on unemployment and a divorce. I've been working with - to retain my home and get a principal reduction and modification. I have been going through this process only to be denied for amount and time delinquent that I find at fault the the mortgage company PHH. On numerous occasions over the last 2 years they used the 60 and 90 day periods between - visits not requesting a single document. Then several other times only requested statements, and stubs the things that go stale. After 2 years they deny my cla... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 17, 2015 - I have repaid my mortgage with Coldwell Banker. While I had my mortgage with Coldwell Banker, the management of their mortgages was taken over by another company called PHH Mortgage Questions ''. I note that my fully repaid mortgage still appears on my credit report. Why is it still there and how can it be removed. The mortgage was repaid over 7 months ago. ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure June 11, 2015 - My loan has been delinquent for years I explained to the mortgage company my hardship which was my home was severely damaged during the - storm and was not able to reside in my home and for two years no one lived there while I finished all repairs and started the renovation process since then I finished quit a few packets for loan modification and have provided every paperwork that they requested. I have proven to afford my home and have passed state and county home inspections to occupy my home, I would like assistance in my loan because I can afford my home and I want to keep it. ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure April 22, 2015 - NEEDS IMMEDIATE CONSIDERATION - SHERIFF SALE SET FOR - -, -/-/-I have lived in my home with my children since -. I got behind because of a number of financial, emotional and healthcare needs of family members in -. I started working with PHH Mortgage when I got behind in order to make payment arrangements to get myself current. ( I had gotten behind - before with my prior servicer, - and they were very helpful in working with me so I expected my process with PHH to go as smoothly. It has not. ) I have been in the revolving door of paperwork submissions, including paperwo... |
PHH Mortgage Mortgage loan modification,collection,foreclosure March 26, 2015 - - -, and - -, homeowners, with assistance of the - - - - 's - -, is herein filing complaint against PHH Mortgage Services, our first ( Loan # - ), and second ( Loan # - ) home mortgages lender/representative ( s ). Since - 2014 PHH, its employees, agents, representatives, and/or consigns, on its behalf, is negligent in its conduct and is engaged in a practice of serial omissions and repeated failures, to subvert fair and equitable services rendered in response to a hardship affidavit, submitted for relief through the HAMP, Forbearance or HELOC Refinance P... |