PHH Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

Over the last 3 years I have went through several hardships. - full term layoffs on unemployment and a divorce. I've been working with - to retain my home and get a principal reduction and modification. I have been going through this process only to be denied for amount and time delinquent that I find at fault the the mortgage company PHH. On numerous occasions over the last 2 years they used the 60 and 90 day periods between - visits not requesting a single document. Then several other times only requested statements, and stubs the things that go stale. After 2 years they deny my claim after building a huge file and say I can appeal. 3 months later I won the appeal and just received a trial that the payment is substantially higher than the original payment. No information on anything or why its so high. They sent paper work numerous times about an appraisal to revalue the house and nothing. My credit counselor advised me to write and see if there is anything you can do to assist me. I got my own appraisal and the house is worth almost $50,000 less than the loan. Several references show the house being worth -. The loan is -. On top of the payment being higher than ever. Please assist. I would really like to keep my home. I've obtained great employment time and time again. Have done everything asked from me and won the appeal. Only to have the payment raised substantially.

PHH Mortgage customer in Pennsylvania
Jun 24, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Consumer disputes how PHH Mortgage handled their complaint

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