PHH Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

My wife and I have a mortgage with PHH Mortgage in -, -. Due to a change in circumstances, we got behind on the mortgage and were getting letters in -/-/- and -/-/- from PHH 's lawyers advising that they were going to foreclose, so we walked away in - - and advised PHH of this expecting the foreclosure to be imminent. In -/-/- as no foreclosure had yet taken place, we decided to try to arrange a short sale. I contacted PHH several times to obtain details of the company who were responsible for maintenance of the property on behalf of PHH. I never received any callbacks from the account manager despite numerous calls and emails. I even sent generic emails via the contact form on their website and received replies saying the account manager would contact me, but it is now -/-/- and still no contact. As my wife is - and I am relocating to - a short sale is no longer an option. Meanwhile the property is deteriorating, and we are still responsible for paying certain bills until a new owner is found.

PHH Mortgage customer in New Jersey
Mar 16, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Consumer disputes how PHH Mortgage handled their complaint

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints1/20123/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20153/20165/20167/201610/20163/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageLoan modification,collection,foreclosure1.4%60.5%0.9%29.2%0.3%5.0%2.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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