PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Washington

I have an FHA residential loan with PHH mortgage. On mortgage website I saw they hadapplied my full payment due on - - 2015 of $1000.00 on principal only, I emailedthem on - -, 2015 to point out what they had done and to ask them to fix theremistake. They have not fixed the mistake I emailed them again on - -, -, -, - 2015, Emails were also sent - -, -, -, - 2015 I have gotten no answers and theproblem is not fixed, it is only getting worse They have only responded with emailssaying I have a late charge, my account needs attention, and a generic email ofthanking me and a customer service rep will get back to me in - hours. I did receive a letter via USPS from a - - Liaison, Office of President of PHH Mortgage saying they look forward to providing me with the highest level of service As of todaythere website states I owe a - -, 2015 payment of $1000.00 and - -, 2015 of $1000.00 is coming due. There is also an amount of $500.00 in a suspense account thatI am unsure of what they are doing with money ( all taxes and insurance are up to date ) Ihave asked them to reapply all funds to bring things current and to resend aninvoice/statement showing problem has been fixed As of today - -. 2015 I havereceived nothing from PHH Mortgage showing problem has been rectified.