PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Mexico

When we encountered financial difficulties that we determined would make it impossible to continue paying our mortgage, we completed a - application to request a loan modification from our lender. It was denied. Several months later we asked for approval for a short sale. Over the next 18 months we received - offers, none of which was approved or rejected by the lender. Instead, the lender : & gt ; & gt ; Took at least a month to reply to each of our requests. & gt ; & gt ; Asked for the same information repeatedly, ostensibly because the information they had received was illegible or a month old ( therefore out-of-date ). . & gt ; & gt ; Did not return phone calls. & gt ; & gt ; Insisted that all communications must go through one person - single point of contact '' ), who was rarely available. & gt ; & gt ; Insisted that all updated materials go through the website, NOT to the


& gt ; & gt ; Sent us loan modification offers, none of which was feasible, and none of which were requested. & gt ; & gt ; Closed the file in the midst of processing - sales offer, necessitating that the process begin again from scratch. Ultimately our single point of contact '' urged us to consider a deed-in-lieu of foreclosure. Once we agreed to consider that option, suddenly the process took off, being approved by the lender within the next six weeks. We do not feel that we have been well served by the lender, and instead that they never intended to help us with a short sale. We were strung along until we were in the position where we had to accept the DIL option. This will cause tax liability problems that we were trying to avoid.