Review and analysis of over 233 complaints against TransUnion
TransUnion consumers have reported over 233 official complaints related to Inadequate help over the phone. Out of the 233 consumer complaints against TransUnion, 29% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 27% resulted in non-monetary compensation.
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TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone February 12, 2016 - want to cancel my membership and am unable to do so. I work for the Federal Government and they recommended I request a free credit report through -. I signed up for through this website - and did not receive any information on how to cancel membership. My bank is being charged $17.00 a month by TU TransUnion and I want it canceled now. TransUnion said they have no record of my account but their name shows up on my bank statement for the draft. If I do not hear back from Annual Credit Report, I will report this as a fraud to all credit reporting agencies and -. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone February 4, 2016 - I am a - - - - and Veteran. I am applying for a VA loan. However, my estranged husband abused my credit, changing my credit from excellent to poor. - of his accounts is incorrectly listed on my credit report. I filed a dispute to remove an erroneous account from my credit report. The credit provider, - -, provided evidence the account does not belong to me, then proceeded to delete it from my - file, Transunion file, and - file. - and - updated my report immediately. However, Transunion refuses to remove it because they tell me they have 30 days to resolve the ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone February 2, 2016 - Dispute was not handled thoroughly. Problem with statement of dispute. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone January 30, 2016 - I have disputed with Transunion to immediately remove and delete negatives collections on my credit reports and Remove and Delete the " Fraud Alert '' .Also Transunion are allowing unauthorize collections and many unauthorized hard inquiries and inquiries. Transunion and credit debtors collections can not attempt to collect any debts collections because l am on - - - and Retired. Transunion is allowing collections and credit companies report collections on my Transunion credit report and also allowing collection and credit companies pull my credit without my written consent. Transu... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone January 14, 2016 - On -/-/2016 I contacted TransUnion by phone at - to dispute inaccurate information on my report. This is the phone number listed on my credit report to contact TransUnion. The representative I spoke to failed to assist me and attempted to transfer me to special handling. Again I just received the voicemail. No one from the Special Handling department has returned my call. I called back a second time and when I mentioned that I have questions about my file ; when they found out who I was I was immediately transferred to the Special Handling voicemail again. I am disputing the follo... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone January 13, 2016 - Tried calling TransUnion for assistance on my credit report. Was told " Special Handling '' is the only ones that can assist me with my report and that I 'd be transferred. No one ever answers when I call. I just receive voicemail. My calls are not returned. When I call back and ask for the direct number to this department, TransUnion wo n't give it to me. I 'm told I just need to call back to the regular number and asked to be transferred. I feel TransUnion is treating me different based on my prior complaints to the CFPB, and now TransUnion is failing to provide me the same assistance as t... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone December 30, 2015 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I advised Transunion that I did not authorize or provide the above-referenced businesses and institutions permission to inquire about my credit status, and the continued presence of such inquiries on my credit report constitutes inaccurate information, which under the Fair Credit Reporting Act ( " FCRA '' ), must be removed subsequent to their reinvestigation as set forth in Se... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone December 28, 2015 - I was in contact with Transunion today -/-/2015, in an attempt to dispute hard inquiries currently showing on my credit file. I spoke to Customer Service Representative by the name of -. He stated that I could not dispute inquiries, because they were factual. I needed to contact the company directly in writing. I have written and spoke to creditors, on the phone, only to be told that I needed to dispute with the credit bureaus. In the meantime, the discrepancies go unresolved, because the creditors and credit bureaus are not on the same page. I then asked to speak to a supervisor. Aft... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone December 20, 2015 - I disputed several medical collections in my credit file with all - CRA 's. Once the investigation was completed and " verified '' I contacted the CA directly. To make a long story short, there was an issue with my particular insurance company so the accounts would be removed from my credit file. I sent in a copy of an email that I received from the CA to the CRA 's. They verified that they did receive the email. I was told that was not enough for them to remove the accounts ( the email had the senders ( CA Supervisor ) contact information, phone, email and fax number. All they had to do wa... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone December 12, 2015 - I simply requested the reason why my score dropped from - to -. I was informed this information was not available. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone December 9, 2015 - I sent a copy of a letter submit - to transunion that state that transunion must delete the account submitted to them back on 2011 for the amount of - .and transunion refused to deleted that account from my credit report while - did. Transunion have the copy of the letter .i call them to know why they said that have to investigate it. Reason why I am filling to complaint again transunion ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone November 14, 2015 - On -/-/2015, I contacted TransUnion concerning several hard credit inquiries appearing on my credit report. These inquiries were made by third parties who DID NOT have my permission to pull the report. I made TransUnion aware that the companies/organizations who gained access to my credit report had no permissible purpose under the Fair Credit Reporting Act and that TransUnion had the responsibility under 15 U.S.C. 1681i ( a ) ( 5 ) to remove credit inquiries occurring without obtaining permissible purpose from the consumer. TransUnion has ( 1 ) refused to make the violators prove that t... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone November 13, 2015 - -/-/- I disputed a concern with all three credit bureaus. The dispute is with - - - - - - -, MO -. I received my credit reports from all - agencies and was flabbergasted to see five late payments to - -. The original credit card company was - who went out of business and sold my account to - - Bank on -/-/-. The - - Bank also went out of business on -/-/-. My account was now taken over by - - in -/-/-. In all this time I was making monthly payments and never late on them as I am never late with any payments with any comp... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone October 6, 2015 - A debt collector is reporting the incorrect date of first delinquency on my credit report. I disputed the item and it was verified. In an effort to provide proof of the incorrect reporting to the debt collector, I requested in writing on -/-/15 via certified mail, to Transunion, a copy of the FCRA compliance date/date of first delinquency for the account in question. No where did I list the word dispute. This request was not a dispute. This was a REQUEST to TRANSUNION and not the debt collector. I enclosed a check in the amount of $11.00, which is supposed to be the processing fee for ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone September 30, 2015 - I have had a issue with my account from - - - being removed from my credit file since -/-/-. Recently on -/-/- - - - submitted a - performance through the - department at Transunion to rectify the situation. I checked my credit report and also spoke with customer service rep and supervisor who were clueless about this information and stated they could not give me any further any further information. I simply would like my account to reflect on my credit report because this is drastically affecting my credit. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone September 16, 2015 - Credit bureau continues to allow - accts to remain on my acct without providing proof of requested validation. I deny - accts that continue to be shown and stated sold to diff companies with each complaint. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone September 16, 2015 - Called placed to Transunion in regards to inaccurate information on my credit report Called - - -. Spoke with - - ( that 's the name the Manager gave me ). Stated that my - - account showed a balance of -. I explained to him I sent - letters with acct # - and # -. Mailed to Transunion that account was paid in full and that the company sent information. He stated the information is not going to change and he will leave the information on the credit report. I thought the credit reporting agencies are to provide accurate information opposed to fighting on the phon... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 20, 2015 - Hello, I called the credit reporting agency and after they confirmed verbally that they have my chapter - information on file they refused to work with me any further saying they have the right to continue to report the account as open even though it has been discharged. Creditor Contact Details : - -, - ( - ) - ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 19, 2015 - I contacted Transunion via telephone on - -. Talking to the customer service rep to have them remove an OBSOLETE account- - - - # - is showing as account paid in full WAS a charge off. The date of first default on that account was -/-/-. They were not helpful and trying to tell me date of last default was -/-/-. I called Transunion again yesterday, and they also agreed that an account that old should be removed and it looked odd, but could n't remove it. I am requesting they remove it now. This is violation! ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 19, 2015 - Transunion has repeatedly reported that I was late on a mortgage payments to - - - when they were not late payments BUT disputed payments due to multiple TILA violations. The loan transferred to - during the dispute process and then to - - when the loan was successfully modified in - -. The loan was sent back to - in - and they now service the loan. I have repeatedly notified TransUnion to get this right. On - -, - Transunion finally corrected my credit score to a proper -. Inexplicably on -/-/- they dropped it back to -. My - credit sco... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 18, 2015 - I was sold a Timeshare in - - NJ at the - - through a company doing business as -. Subsequent to the agreement, I had an issue where my wife took ill and needed surgery. Since she is the primary income provider, I found myself unable to meet all of my obligations. I determined the Timeshare was an unneeded expense so they were not paid. They started harassing me. I looked into this whole timeshare issue and found out that my membership was nothing more than a source of income for the Hotel, that if I were to simply reserve a room through the Internet at the exact same location, ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 14, 2015 - On -/-/- I received a phone call from - '' from Trans Union. I asked her about a dispute that I placed in -. It had been a while and I had n't heard anything from the dispute so I was trying to get an update. She would n't give me any information and she began asking me intrusive personal questions about my family, making criminal accusations that the negative items on my report might have been done by my family members. She stated that someone disputed items on my credit report in -/-/- and they might 've been the same ones to have stolen my identity, but she would not give m... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone August 10, 2015 - I need help ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone July 15, 2015 - In attempting to correct some serious issues with my credit report, Trans Union did not complete the correction satisfactorily. When I called the number listed in the Investigation Results, not only was the service person rude, she refused to listen and refused to give me information about myself or to correct the inaccurate information. I was trying to put a consumer statement on my account and she refused. I tried to update my address correctly ... as part of the original investigation they updated it, but did not update it correctly. She refused to correct it and refused to give any additio... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone July 13, 2015 - Also mark Unable to get my credit report or credit scoreSubsection : Problem getting my free annual report '' Bureau : TransUnion, LLCI the consumer have been unsuccessful of obtaining my free credit report from TransUnion , LLC which is in direct violation of Fair Credit Reporting Act ( FCRA ) 15 U.S.C 1681j. 612. Charges for certain disclosures ( a ) Free Annual Disclosure ( 1 ) Nationwide Consumer Report Agencies ( A ) In general. All consumer reporting agencies described in subsections ( p ) and ( w ) of section 603 shall make all disclosures of pursuant to section 609 once during a -... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone July 10, 2015 - Issue with Transunion. Trying to make necessary corrections to credit report. No one from Transunion speaks good - or understands the questions. Unable to process online request and upload the documents for the investigation. I was transferred back and forth - times and had to call in multiple times with no resolution. I was able to successfully process my requests on - and - with no issue. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone July 6, 2015 - To whom this may concern, When I checked my credit report I seen where a debt was reported by -. I filed - disputes with trans union and did n't receive any verification to prove debt was mines. I had an apartment with - and had a bed bug incident which resulted in me throwing away thousands of dollars worth of household furniture and my son being attacked by bed bugs and washing all of our clothes and shoes costing me - of dollars, when I called the office about the incident they informed they would n't compensate for the furniture or the clothes but told me I could terminate the ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone June 18, 2015 - My credit score decreased from - to - and I was not able to gain support from the agencies regarding why the sudden drop took place nor how I can rectify my score. I am attaching the report from credit karma. Thank you for your assistance in advance. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone June 13, 2015 - I have asked Trans union to remove this account for numerous reasons. Number -, my social security is the account number. Number - this same account is listed - times on this credit agency and since -/-/-. It needs to be removed. Please help me with this. - # - I- -, WI - ( - ) --Date Opened : -/-/-Responsibility : Individual AccountAccount Type : Installment AccountLoan Type : STUDENT LOANBalance : $ -Date Updated : -/-/-Payment Received : $ -High Balance : $ --Pay Status : Current ; Paid or Paying as AgreedTerms : $140.00 ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone June 9, 2015 - In the later part of - 2015, I telephoned TransUnion Credit Bureau Agency, located in -, PA. -, who has violated my Fair Credit Rights. More importantly, TransUnion Credit Bureau Agency, is not willing to resolve their wrongdoing or for misleading, filing a falsified dispute to - - - - The initial purpose of my telephone call to TransUnion Credit Bureau Agency, in the - place, was to discuss - wrongful inquiries regarding - - bank, who wrongfully pulled - credit reports on me unknowingly. While I was on the telephone with the TransUnion Credit Bureau Agency ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone May 27, 2015 - This is a weird -. I submitted a Dispute through transunion and it was for something small on an account that hadnt been marked Closed as on the other - CR agencies. This took place on -. Now here is were it gets weird. On - - my credit score on - dropped from - to -. Now knowing this, there was no change on any of my credit reports maybe very minor but nothing that should have caused my credit score to drop. All three of my credit reports are basically the exact same with very very minor differences on closed accounts but thats it. The other weird thing is that at the ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone May 21, 2015 - I am applying for a home loan and closing next Friday. I just found out that a current dispute I have has caused a delay in closing, so I called all three credit bureaus to CANCEL my dispute, and Transunion is the only - giving me a problem. First, I do n't understand why this could n't be done over the phone ( as the other companies had no problem with that ) but that is not the worst part. The worst part is I FA-ED my request over on Wednesday, - -. I called on Thursday, - - only to confirm that my fax was received. The woman I spoke with would NOT confirm receipt of my fax. S... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone May 13, 2015 - My concern is something I do not believe this agency addresses but needs to. I have no late payments. None! I pay my credit cards off -, for years. I earn in excess of $ - per year. My house is almost paid for and I have another home that has no mortgage that my parents live in. I present no credit risk what so ever. My debt to income ratio should be extremely low. Yet, - credit agency, Transunion, has my score at -. Why? The other - agencies have me as high at - and I think those scores are low. As a consumer, I have no way of understanding their computation and getting an a... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone May 4, 2015 - TransUnion provides an invalid address and zip code combination for receiving consumer disputes. Because the Postal Service will only deliver certified mail ( return receipt requested ) to an address and zip code combination recognized as valid in the USPS system, TransUnion 's failure to provide consumers with a proper address makes it impossible for consumers to obtain proof that they mailed dispute documentation to TransUnion. USPS refuses to deliver certified mail to the address TransUnion provides for consumer dispute documentation. TransUnion provides this address and zip code for disput... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 30, 2015 - I was unaware of the $230.00 debt, as I never received a bill. I tried to contact -, who charged off the account to -. I never received any collection materials regarding this debt. - charged the debt off to - - -, who supposedly gave the account to the - - Law Firm in Arizona. When I called the law firm and spoke with - - on -/-/15, they have no records of this account. I gave them the account number that is on my credit report and my social security number and nothing came up with my owing any debt. I tried to contact -, Transunion and - to resolve... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 24, 2015 - On - -, 2015 around - I called to make a dispute concerning an inaccurate information on my Transunion consumer report under the FCRA. There is a duplicate hard inquiries from - - - - from - -, - - ( Soft Pull ) and - -. I was concerned that the credit report pulled on these days were the same as there was no significant changes within these periods, and that only - of the pulls was authorized. The - customer representative informed me he can not take my dispute despite what the FCRA says. I requested to speak with his Manager and She said the same ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 21, 2015 - I called to get persistant disputes removed from my credit and I was told it would take 30 days, however, when I called - and - they were able to do it within 72 hours. I informed them that I needed it done this week because I am applying for a mortgage and also told her I would notify CFPB and file a complaint. This information didnt faze -, and again said it will take 30 days for the disputes to be taken off. Question ; Why isnt there any unionformity between the credit bureaus? ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 10, 2015 - I was the victim of identify theft in early 2014 and had money stolen from my checking account at - - - during the period of - through - 2014 through unauthorized charges. I subsequently was able to launch investigations and with - - - help I was able to recoup most of my money. However, I did fall behind on certain bills because of this issue. I incurred various 30 day late payments on - accounts as a result of the identity theft in the period. - 30 day late on my - - - - credit card, - 30 day late on my - - account, and several 30 day lates ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 9, 2015 - -TransUnion has been ineffective and frustrating to deal with for the most part on account of the fact that this major national credit bureau seems to employ incompetent customer service agents who are either inadequately trained or lack the requisite skills to take on the role in their respective functional departments. Calling into their customer service department can definitely make you fly off the handle inadvertently no matter how patient or level-headed you could be at the outset of each agent interface because the agents on the phone can not seem to exercise their due diligence duti... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 6, 2015 - Credit factors mentioned include finance loans, loan applications..Neither has ever transpired ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 3, 2015 - As of today, - -, -/-/- I have - inquires that I DID NOT '' initiate. The inquiries are on all - credit bureaus reports. I have not applied for any credit since -/-/-. My credit reports should be free of inquiries. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 2, 2015 - received my on line credit report. disputed some of the accounts. some were removed but a few were on summery. called again to ask to have them removed and was told they could keep them on record for 10yrs. these accounts are in good standing but go back to -/-/-,-/-/-. i would like to get them removed, because they look active even if being closed fo so long. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone April 1, 2015 - again these people do not provide accurate information to me and did not help me please help dispute the items that they say that is on my credit report i have told them that my information is not correct an they still would not help me. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone March 30, 2015 - I called Trans union and spoke to a supervisor named - about a adverse account on my -/-/- credit report, which they did a investigation on and sent me the results as deleted with a date of - I am now told it was n't verified, but that is n't what the letter says. - of the forms state unverifiable info must be removed. The guy gave me this website and then hung up. Please help me with this situation, thank you and - BLESS, P.S. I 'm doing this from my cell phone and do n't know how to attach documents nor do I have a computer ... |