Review and analysis of 22 consumer complaints against Ad Astra Recovery Services Inc
Out of the 22 consumer complaints against Ad Astra Recovery Services Inc Payday Loan, 41% were disputed by the consumer (i.e. the consumer was not happy with how Ad Astra Recovery Services Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Ad Astra Recovery Services Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Received a loan I didn't apply for | 8 |
| Charged fees or interest I didn't expect | 5 |
| Payment to acct not credited | 3 |
| Charged bank acct wrong day or amt | 3 |
| Can't contact lender | 3 |
Ad Astra Recovery Services Inc received a loan i didn't apply for April 19, 2017 - I was notified that I had taken out a loan, tried to fight it with the vendor and eventually just paid it to get it off my credit. It is still on my report and I want it removed. The above reason does n't accurately describe it. I did not ask for the loan or receive it. Ad Astra originally said if paid the account would be removed but now said they will only remove it if I file a complaint. Please advise.... |
Ad Astra Recovery Services Inc charged bank acct wrong day or amt charged bank acct wrong day or amt December 3, 2016 - Collections agency was giving the wrong information from the payday loan company about how have the transaction was issue. and the date was inaccurate there was no transaction issued on those dates. After sending bank statements of how transactions was issued and paid back through my bank account. - investigated and sent the results back stating that this account have been deleted from my credit file. I 'm asking for the same results from the other credit bureaus - and - to delete this account that been giving the wrong dates and information to them. Account # -. Asking - to not... |
Ad Astra Recovery Services Inc charged bank acct wrong day or amt charged bank acct wrong day or amt November 3, 2016 - To clarify the debit card that I - process for the month of - was not obtained on - -, 2015. I - received - loans in the amount of $350.00 from - - in the month of - 2015. The dates of the month of - are the - 2015 and - of 2015. And both of these loans in the amount of $350.00 was settled in the amount of $400.00 on the - and - of the month of -. I have not received a loan on - -. I have faxed Ad Astra Recovery a copy of my bank statements to vertify. What i am writing to you hoping tha this will clear all this up this time. Even for th... |
Ad Astra Recovery Services Inc charged fees or interest i didn't expect charged fees or interest i didn't expect August 5, 2016 - I had a online payday loan with - a few years ago after making several payments, I fell behind on making payments. I started to get harassing phone calls at home, work and also friends and family started getting calls regarding this loan after a while they stopped. On - 2014 I noticed a collection on my credit reports from - - - for $1300.00, they never sent me any paperwork validating the terms of this loan or the amount owed. I only borrowed $500.00 and I paid most of that back.... |
Ad Astra Recovery Services Inc charged fees or interest i didn't expect charged fees or interest i didn't expect August 5, 2016 - I had a online payday loan with - a few years ago after making several payments, I fell behind on making payments. I started to get harassing phone calls at home, work and also friends and family started getting calls regarding this loan after a while they stopped. On - 2014 I noticed a collection on my credit reports from - - - for $1300.00, they never sent me any paperwork validating the terms of this loan or the amount owed. I only borrowed $500.00 and I paid most of that back.... |
Ad Astra Recovery Services Inc charged bank acct wrong day or amt charged bank acct wrong day or amt July 22, 2016 - This is closed on my credit due to this company not being able to validate this debt. This needs to be removed as this is not true or accurate information.... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt was paid May 17, 2016 - I had a Pay Day Loan with - Net Pay Day Advance on -/-/2013 which I had been paying regularly with the help of - - - - An accounting error occurred in the disbursement of funds which was immediately corrected and the automatic re-payment continued from there on until the account was paid in full. Payment was missed only for 60 days but was subsequently paid in full. In spite of the account already had been paid satisfactorily, they continue to keep the derogatory remarks in my credit report. The collection agency had agreed with - - - - that such entry will be ... |
Ad Astra Recovery Services Inc communication tactics called outside of 8am-9pm May 10, 2016 - Ad Astra Recovery Services has been calling outside of appropriate hours. - called me on - -, 2016 at - - ; this is verifiable on my - phone records. Also, I am a resident of California, and they violated the - -.... |
Ad Astra Recovery Services Inc received a loan i didn't apply for received a loan i didn't apply for May 7, 2016 - I never took out a loan with - -. This is not mine... |
Ad Astra Recovery Services Inc received a loan i didn't apply for received a loan i didn't apply for January 6, 2016 - This activity was due to identity theft. I have sent over - letters to the collection agency via my attorney demanding verification of debt ( loan documents, copy of check used for the loan, etc. ) and they have yet to send me anything. My complaint is that they have re-aged the debt several times over the past two years which adds time to it 's removal from my credit report. It 's my belief that they are doing this illegally. ... |
Ad Astra Recovery Services Inc communication tactics threatened to take legal action December 12, 2015 - I received a call from AdAstra Debt collection company regarding a payday loan I owe. I was threatened numerous times by a representative named -. I asked - to speak to another associate and he declined. - stated he is the only - I am able to speak to because he is handling the account. - hung up, I called the company back hoping to speak to another associate. A representative name - answered the phone and stated she was unable to assist that she would be transferring me to -. I explained to - that I was not comfortable speaking with - and she still refused to assist... |
Ad Astra Recovery Services Inc improper contact or sharing of info talked to a third party about my debt December 5, 2015 - was not contacted at all whatsoever about any debt owed. I found out by checking my credit report and finding a collection agency account by ad astra in regards to a seriously past due loan obtained from speedy cash/rapid cash. For 5 months i received no mail no calls or any form of communication from - - or ad astra ... |
Ad Astra Recovery Services Inc communication tactics frequent or repeated calls November 30, 2015 - On - - 2015 I received calls every - minutes starting at - relating to a debit for an employee. I asked them not to call anymore on a previous call, however these calls had no announce just a hang up. I called back to tell them again to stop calling this number and they told me they could only give me their mumbled name of AdAstra. After this request I started receiving calls every - minutes. I called in again and - stated they had several accounts with them and they could not get our number completely removed. Each time I called in and gave the number they only pulled - e... |
Ad Astra Recovery Services Inc payment to acct not credited payment to acct not credited November 17, 2015 - I received a settlement letter from Ad Astra Recovery Services for a payday loan through - - stating that they were willing to settle with me on a past due balance. I contacted them and they agreed upon the settlement. I asked during the settlement process if the items could be removed from my credit report. The representative stated that it is n't something that they normally do, but she would check with her supervisor. She came back to the line and stated that her supervisor agreed to remove the account from my credit and o should see an update within 30 days. This happened in - 201... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt resulted from identity theft November 15, 2015 - I feel like I am at a disadvantage against Ad Astra. I have explained my self in debth and requested they stop their aggressive and annoying methods of contacting me and yet they refuse to hear me out. This account should be deleted from my credit report. they are making me reach un realistic means to proof myself to them while i sit back and allow them to pretend that they are a legitimate business and that they care about the oidenty theft i endured. I have asked them to remove this account from my credit report, not so much because of their obviously ILLEGAL tactics of trying to obtain a de... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine November 4, 2015 - There is a collection listed by AD Astra Recovery collecting for a - which is not mine I have disputed and requested validation and nothing has been received. Please help ... |
Ad Astra Recovery Services Inc false statements or representation impersonated an attorney or official October 29, 2015 - Ad Astra Recovery keeps calling and will not identify themselves stating they will send a police officer to my job and house to serve me some papers for an account that I made fraudulent bank account in order to get a loan. ... |
Ad Astra Recovery Services Inc disclosure verification of debt right to dispute notice not received October 21, 2015 - The issue I was not notified in writing of this debt dated -/-/2013 until I reviewed my credit report and sent notice of dispute to Ad Astra Recovery Serv. I made several attempts to call, spoke with - and - whom kept hanging up on me while asking to speak with a supervisor. They kept saying to submit a request in writing which I had and they saw it in their system. I called back and finally spoke with - the ( supervisor ) whom also stated I needed to submit again in writing my request. I mention to her i did and she kept aying submit in writing and then hung up. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt was paid October 20, 2015 - - continues to harass me about a loan I no longer owe. After seeing this reflecting negatively on my account, I sent them a dispute. That was in -. They have had well over 60 days to investigate and the law only gives them -. They sent back a letter in response to my request for validation, however, there was no validation attached! Not one sheet of paper. Yet, they state in the letter that the debt is validated! Says who? Where is the proof?!? This is ridiculous! I have requested for original documents to prove my payment of this loan. There time to investigate is up. I want this err... |
Ad Astra Recovery Services Inc disclosure verification of debt not given enough info to verify debt October 2, 2015 - This collection agency keeps harassing me about an account that was a predatory loan. I will literally be paying this debt until I am dead. I asked them to verify the debt and requested the original debt amount and contract with my signatures, because the amount they are trying to collect is not the original loan amount. It has been over 45 days and they have not sent me proper validation. No bill, no statement, no contract. ... |
Ad Astra Recovery Services Inc received a loan i didn't apply for September 30, 2015 - There is a loan on my credit report for - - and a duplicate for Ad Astra for the same debt. I did not apply for this loan. I have requested documentation to prove that this loan was applied for by me and the debt collection agency gave me a checking account and said the money had been deposited into this account. I have not used the checking account for more than 5 years prior to the date of when the debt collector said I applied for the loan. I attempted to speak with the debt collector and I have on a recorded phone file where the debt collector threatened to have me arrested at my pla... |
Ad Astra Recovery Services Inc disclosure verification of debt right to dispute notice not received September 29, 2015 - Hi, I originally spoke with a manager - - at AD Astra Recovery Services and made an arrangement to pay off my debt ( - ) in exchange for them removing the debt. So I paid off the debt $310.00, but they are refusing to remove them from credit reports. When I paid the debt I sent a letter ( below ) with a cashier check and in the memo line of the check I wrote ( CASH ATTACHED CHECK ONLY IF YOU WILL DELETE ACCOUNT FROM ALL CREDIT REPORTS ). They cashed the cashier check on -/-/15. But again they will not remove it, they say I did n't pay it in time. ( This is a copy of the letter... |
Ad Astra Recovery Services Inc communication tactics threatened to take legal action September 27, 2015 - Said if i did n't pay they would have a sheriff at my house within minutes to arrest me ... |
Ad Astra Recovery Services Inc received a loan i didn't apply for September 26, 2015 - AD ASTRA is containing to report a fraudulent account to my - credit report. I have letters and documentation stating that the account is not mine and that they would be removing it from all - bureaus. They had removed it at one point, but have recently pout it back on. This is breaking the law in so many wat=ys. Once an account is removed it can not be put back. ... |
Ad Astra Recovery Services Inc improper contact or sharing of info contacted me after i asked not to September 25, 2015 - I took out a loan from - - in the amount of $300.00 and it went unpaid and this is from 2009. The debt was sold to a collection agency and they reported negative information to my credit profile. According to the FCRA all debts can only be reported for 7 years and I have written numerous letters and the are refusing to remove the negative information. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt resulted from identity theft September 18, 2015 - I have a collection on my Credit Bureau showing that I owe $650.00 Dollars that is the result of Identity Theft. I have been disputing these false charges on me for over 2 years. This loan was taken from an individual in another state also an out of state Bank and deposited to an out of state bank at which I have never gone to. I feel nobody has investigated this issue THOROUGHLY or you would see this is not me. I reported this issue as soon as I found out about it. Now it is showing a collection on all three Bureau 's this is not me I do not know how else or what else to say. Please help me... |
Ad Astra Recovery Services Inc charged fees or interest i didn't expect September 17, 2015 - I received numerous harassing calls from Ad Astra on behalf of - many of which have been from unknown numbers. I was receiving calls from -, -, - as well as Unknown numbers from various representatives from Ad Astra stating that my File was in there office ''. I inquired as to what file and what they meant when they said it was in their Office ''. I believe these representatives were misrepresenting themselves in an effort to scare me. In general this company has been predatory from the start of the loan from APR to their collections tactics. In keeping with CFPB 's disparate Imp... |
Ad Astra Recovery Services Inc taking/threatening an illegal action threatened arrest/jail if do not pay September 12, 2015 - I received a called from this company, They say a Attorney that was in charge of this account was ready to file, if no payment was made. I send a request to this agency for a Validation of the account since they are not the original creditors and I request a break down of fees and they fail to provide proper documents and or prove for there claim. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt was discharged in bankruptcy July 9, 2015 - I file chapter - bankruptcy on -/-/-. It was dismiss on -/-/-, the case was reinstated to a chapter - on -/-/-. My case was discharge on -/-/-. I keep calling and mailing my bankruptcy case information to this company, and they failed or wo n't updated my credit report with - to reflect the correct information. This company just did a update as of -/-/- to collect on this account still showing a open collection on - and -. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine June 26, 2015 - This company continues to report on my credit report after I sent them a letter telling them that this account was not mine and I have no idea what it is or who it belongs to!I asked for proof of a signed contract, I asked for a license to collect in my state, I asked for copies of all information referenced for this debt and still to date, I have not received anything but harassment from this company!... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine June 25, 2015 - I WOULD LIKE TO KNOW HOW MANY LETTERS IT TAKES TO GET A COMPANY TO STOP CALLING YOU AFTER YOU DONE TOLD THEM THAT THE ACCOUNT THAT THEY ARE TALKING ABOUT DOES NOT BELONG TO YOU. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine June 24, 2015 - This company continues to report on my credit report after I sent them a letter telling them that this account was not mine and I have no idea what it is or who it belongs to! I asked for proof of a signed contract, I asked for a license to collect in my state, I asked for copies of all information referenced for this debt and still to date, I have not received anything but harassment from this company! THIS IS NOT MY DEBT! I WANT THIS ACCOUNT REMOVED FROM MY CREDIT REPORT AND THIS COMPANY TO STOP CONTACTING ME IMMEDIATELY! ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt resulted from identity theft June 11, 2015 - This Company is reporting that I Obtained a Payday Loan from them. I have advised that I have never received a payday loan from their company and that I was a victim of identity theft. I have requested legal documents like a contract that should be in place if I did such a thing. The company will not respond to me nor verify an information regarding this supposed loan. I have disputed with all - major credit bureaus several times and they keep telling me the company verified. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine June 11, 2015 - I recently pulled my credit file and I realized - - was listed on my credit report from a collection that was placed in - 2009 for $270.00 I contacted the representative and I stated I do n't recall a having a pay day loan from - - and that I am a victim of theft. The representative insisted on saying I was still responsible for the account. I received threatening phone calls from a representative stating I had to pay the account within 30 days are legal action will take place on my personal property. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt was paid June 11, 2015 - I enrolled in a payday loan debt consolidation program - ( - ) in -/-/- owing - lenders @ $300.00 each. I finished the program in -/-/- after - withdrew $400.00 each month for 6 months. I was promised a closure letter and finally received it -/-/-. In addition, - of the lenders sent me a letter stating that they had not been paid and that the item was in collection. This is true and my credit score has been adversely affected. - -, manager at - - - - states that they have been paid yet I have requested a proof of payment as recently as -/-/... |
Ad Astra Recovery Services Inc disclosure verification of debt not given enough info to verify debt May 12, 2015 - I received a debt collection letter from Ad Astra Recovery Service in -/-/-. I spoke to the representative of Ad Astra Recovery Services on the phone and asked them to verify the debt as required by law Texas Financial Code 392. 202 based on a letter that I received in the mail, the representative stated that they would. The representative stated that they hired an attorney and it would be best for me to pay the bill by the credit card invoice on the bottom of the letter. I told them again that they needed to verify the debt. I did n't receive any information from Ad Astra Recovery to ver... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine April 28, 2015 - I recently checked my credit profile and discovered that AD Astra recovery Services, Inc '', had put a negative trademark on my credit profile for over $300.00. I then sent a letter for verification to this collection company requesting verification of this debt. On - -, 2015 I received a letter containing a loan agreement with just a signature in my name. After further review I seen nothing in this agreement other than someone writing my name on a piece of paper. I did some investigation and found that a person whom get this type of loan must fill out an application and submit a blan... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine April 24, 2015 - Ad Astra Recovery Services is repeatedly contacting me to collect a debt owed by - - ''. I have informed Ad Astra Recovery Services that I am not - - '', and that I do not know - - '', but they continue to leave messages on my - - account. ... |
Ad Astra Recovery Services Inc cont'd attempts collect debt not owed debt is not mine April 23, 2015 - Dispute with - - and - credit bureaus ... |
Ad Astra Recovery Services Inc improper contact or sharing of info talked to a third party about my debt April 22, 2015 - Contacted Ad Astra at -. A male answered the phone, took my name and then said are you still receiving mail '' and disclosed my private address to a third party, then disclosed the details of when the loan was taken out. After contacting the same phone number and addressing my concern with the supervisor - '' she then attempted to deny the call ever happened with their office. This is a clear violation of my privacy rights, and because the call did occur - is violating the deceptive practice 's of the FDCPA. I would request that the Consumer Protection Bureau please audit the phone ... |
Ad Astra Recovery Services Inc can't contact lender April 20, 2015 - I have ask Ad Astra Recovery Account - on a number of occasion to validate this debt they have not. This account was included bankruptcy on -/-/2014Ad Astra Recovery is reporting to - every month late payment. ... |