Investors Bank consumers have reported over 52 official complaints. Out of the 52 consumer complaints against Investors Bank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Investors Bank responded to their complaint) and 96% were processed in a timely manner. 10% of consumer complaints against Investors Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Stop CallsInvestors Bank Mortgage credit decision / underwriting March 7, 2017 - In -/-/-, I opened a home equity line of credit at Investors Bank ( account # - ). In -/-/-, we sold the house and informed Investors Bank of the sale. I told them that we no longer owned the house and would like to close the account. They never closed the account. Since then, I have informed them by phone and by mail that we do n't own the property and want the account closed, but they still have n't closed it. Please contact them and make them close the account. Since we do n't own the property, the bank ca n't foreclose on it. My fear is that someone will charge something to th... |
Investors Bank Mortgage loan servicing, payments, escrow account February 2, 2017 - We had a mortgage with - bank, investors bank took the loan over during acquisition. At the time of origination the loan was an automatic deduction from bank account, once investors took over we were told to pay thru their online system. Problem is payments have been applied in a way that makes no sense, they are applying partial payments when they should be full payments. They did fix the balance at one point but it 's all screwed up again. Every contact with the servicing department is giving a different answer each time you talk to these people. We are very frustrated because we have nev... |
Investors Bank Mortgage loan servicing, payments, escrow account July 26, 2016 - This is related to case # -. I have a mortgage with Investors Bank. They made significant errors in servicing the account, including debiting extra unauthorized payments from a linked checking account and incorrectly applying the payments to the wrong amounts of interest/principal repeatedly. After about 9 months of issues and many complaints, they seem to have finally fixed that problem. This is a NEW complaint regarding the same account. In addition to the aforementioned issues, I just ran a credit report and discovered that Investors Bank erroneously reported a late/missed payment on the... |
Investors Bank Bank account or service using a debit or atm card July 6, 2016 - Investors Bank in NJ changed the type of checking account I have without my consent because they said they eliminated my type of account. They did not give me 30 days advanced notice before this change took place. The new terms on the account began on - -, 2016 the letter telling me there would be a change was received within the same week. I have had my account for 8 years and was not charged by Investors Bank if I used an ATM that they did not own. Now I am being charged $3.00 for each of these types of transactions over -. In the first two weeks of this change I have already been... |
Investors Bank Mortgage loan servicing, payments, escrow account April 26, 2016 - Investors bank has increased my monthly payment from $1300.00 to $1800.00. Calls to the bank were not returned although representative promised they would call back. ... |
Investors Bank Consumer Loan taking out the loan or lease April 22, 2016 - I reached out to, on - from an email and phone call I got, for what I thought was a reputable loan finder and they set me up with a bank in NY- called Investors Bank. I knew better, but I was desperate for the $5000.00 loan they were offering. I paid some upfront for, what I now know is scam charges such as bank connection fee and so forth.I paid them around $620.00 in fees to complete the loan. I was n't fully aware no bank would ever ask for fees up front. They claimed they were having trouble depositing my loan into my account so they did a " test deposit '' of $1400.00 which ... |
Investors Bank Bank account or service account opening, closing, or management February 1, 2016 - Investors Bank, - -, - NJ has continued to mail banking statements, - Tax forms - to a former address despite my repeated requests. I have called their customer service line. I have met with the branch manager. I have met with the assistant branch manager. They have copied my license three times in the past seven months and assured me that they have corrected it ; yet they continue to send banking statements to an address that has been invalid for 2 years. ... |
Investors Bank Bank account or service account opening, closing, or management January 27, 2016 - I got a mortgage with INVESTORS BANK, for my brownstone at - - - - - NY -. I paid in advance $12000.00 - - - dollars ) for the appraisal, appraisal review, environmental report and engineer report. I have been asking for months that my appraisal is sent to me, the bank refuses and states that is the bank 's property and will only be released only at closing. By law I am entitled to a copy of my appraisal. On the term sheet -that I signed- does not say that it will be released only at closing. I called the broker - - from - - - and directly the bank. ... |
Investors Bank Bank account or service account opening, closing, or management January 14, 2016 - On, -/-/-, I opened - money market accounts and - checking account at Investors - Bank located at - - - in -, NJ -. -. - -. - -. - -. - There had been a previous account at the bank which was opened on -/-/- -. - Because of the large amount of money being deposited at Investor 's - Bank, it was agreed that the branch would give me a higher interest then their regular customers. For several years, the money sat in the accounts and if I wired money out of any of the accounts, I shortly thereafter replaced it. Over the ye... |
Investors Bank Mortgage loan servicing, payments, escrow account December 4, 2015 - I received my annual escrow analysis. Turns out they had been overdeducting to the tune of $3400.00. I called and asked for my refund and was told that it takes 30 days. That is not reasonable. Miss a payment for 10 days and you get a penalty. ... |