Investors Bank Mortgage Complaint

Investors Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

We had a mortgage with - bank, investors bank took the loan over during acquisition. At the time of origination the loan was an automatic deduction from bank account, once investors took over we were told to pay thru their online system. Problem is payments have been applied in a way that makes no sense, they are applying partial payments when they should be full payments. They did fix the balance at one point but it 's all screwed up again. Every contact with the servicing department is giving a different answer each time you talk to these people. We are very frustrated because we have never received one statement from this account and their online mortgage system is n't accurate. I have called their customer service - in -, sent email - and various emails to mortgage service department. They have put all these late charges on our account that we do n't owe, resulting in collection department constantly harassing us both at home and work. These people refuse to call you including the -, I do n't know if the servicing is done by third party but it is unacceptable.