Investors Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Investors Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I received my annual escrow analysis. Turns out they had been overdeducting to the tune of $3400.00. I called and asked for my refund and was told that it takes 30 days. That is not reasonable. Miss a payment for 10 days and you get a penalty.

Investors Bank customer in New Jersey
Dec 04, 2015

* Source: CFPB Complaint Database

Investors Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Investors BankComplaint HistoryComplaints2/20125/20127/20122/20132/20144/20145/20146/20157/201512/20154/20167/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Investors BankLoan servicing, payments, escrow account85.7%7.1%7.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints