Review and analysis of over 432 complaints against Carrington Mortgage
Carrington Mortgage consumers have reported over 432 official complaints related to Loan modification,collection,foreclosure. Out of the 432 consumer complaints against Carrington Mortgage, 18% were disputed by the consumer (i.e. the consumer was not happy with how Carrington Mortgage responded to their complaint) and 97% were processed in a timely manner. 0% of consumer complaints against Carrington Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Carrington Mortgage Mortgage loan modification,collection,foreclosure December 17, 2015 - The purpose of this letter is to formally notify Carrington Mortgage Services ( CMS ) that the hazard insurance premium payment was incorrectly calculated at the time of determining my qualifying modified total ( PITI ) mortgage payment. This results in me actually having to pay $200.00 more than the determined qualifying payment amount. CMS has the annual insurance premium amount incorrect on their documents. CMS incorrectly calculated an annual hazard insurance premium based on half of the actual premium amount ( $1400.00 ) when the total annual premium is actually $3400.00. CMS used t... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure December 16, 2015 - My name is l - - my address is - - - - - -.I am filing a complaint against my mortgage company for going through with a forclosure and sale date when they wont acknowledge that I sent my rma packet in a timely manner.I have been working with carrington mortgage company since - 2015 when they took my loan over and started the process of sending in my rma packets to try and get my loan caught up since it was sold by - - - to Carrington in the middle of me making payments to get caught up on and a payment plan for me but then carrington bought the laon and it t... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 21, 2015 - URGENTForeclosure sale set for -/-/-Re : Carrington MortgageI have been trying to work with and submitting requested documents for a loan modification since -/-/-. I have lost count but think it has now been nine ( 9 ) times so far. They have been unwilling to follow through on the promised process. Every time, I get a letter stating that I have not included all requested documents ( which I have. ) When I call to find out what they are missing, even the clerk answering says " yes I see that document '' and everything is in order and she will make a note for the processor so that it ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 18, 2015 - four months ago I sent a debt validation letter to Carrington Mortgage service, disputing my alleged debt, and asking them to prove ownership of the note. they replied with " copies '' of a note signed to - - - - and declared they own it now. I sent another letter stating that copies of an alleged note do not apply under the - and wanted them to show me the actual physical note in order to prove their claim of ownership, as so far their word that they do, does not serve as proof of ownership. They sent my second letter back accompanied by their own letter stating they did not kn... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 18, 2015 - My home is currently in active foreclosure, I fell behind 2 years ago -/-/2013 due to loss of income from employment. I have now submitted over 10 applications requesting assistance with modification of my loan and I always receive the same response " incomplete application '' I 've made contact over the phone with there representatives and never receive the assistance that I need I 'm always been told of additional info that is needed and when I send it and follow up on it. I get told by someone else a different story, the biggest problem is not having a point of contact to be able to assis... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 17, 2015 - - -, 2015TO WHOM IT MAY CONCERN : Unfortunately this all was started due to health issues. We have been paying on our mortgage numerous years and have come to the end and I got sick. Most of my expensive medical bills were due - during a year and half year span. These - had to be paid cash up front due to the fact that I had and have no medical dental insurance. Each - cost from $1500.00 to $1800.00. This year I was in and out -. The last time being - 2015. I was in there 4 nights. I have medical records to prove all this. I had to pay $330.00 for - pills among ot... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 13, 2015 - We are in foreclosure now because our mortgage company did what you dual-tracking. While we were in the process of sending and faxing information to Carrington mortgage company for months. They were already signed over our note. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 12, 2015 - Carrington mortgage company is in direct violation of the u s treasury dept making home affordable program guidelines. Specifically chapter 2 section 6.3.1 as per mha guidelines version 4.5 dated -/-/2015. Carrington mortgage is in direct violation of mha guidelines chapter 2 sections 6.3.2.3 and 6.3.2.4. Carrington mortgage approved me for an in house modification and neglected to exhaust the - approach financially harming me at least $72000.00. Carrington mortgage has neglected to provide me with the npv test results conducted on or about -/-/2015. By approving me for a... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - Carrington MS took over my loan from - bank. I had some financial issues with business and got behind in my mortgage. When I tried to make house payment they refused to take it, said I had to have - payments. Next week I had - payments and they refused them and said I had to have - payments. This went on and on until I got help from -, got caught up and this whole time I was trying to get a modification using HARP program. While this is going on my health was getting worse from the stresses they caused. I have - and stress is very bad for my illness. After trying to get - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - " DUO TRACKING '' While progressing with our Loan Modification proceedings, our home located in -, was unlawfully SOLD and FORECLOSERED during a Trustee 's Sale ( presumably ) on - -, 2015. The foreclosure proceedings were initiated and driven by the Carrington Mortgage Services ( identified herein as : " CMS '' ) and specifically, by the CMS ' Foreclosure Department. This illegal raid took place at the same time as we were holding in our hands an official letter from CMS titled, " Formal Appeal Notification - Appeal Accepted '' dated a two weeks prior to the Trustee 's Sale. Naively,... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 28, 2015 - In -/-/- our mortgage lien was discharged in bankruptcy. Our original lien holder was - - - - -/-/-. It was transferred to - - - just before filing and discharge in -/-/- -. Despite the lien being discharged, possession remained in our names. We initially wanted to try and keep the property. As such, we tried to refinance through - - - by submitting ALL required paperwork over 8 times during the next 2 years. In -/-/- we experienced a house fire, and our insurance company declared the home a complete loss and paid $130000.00 to rebuild. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 27, 2015 - We are currently in the process of a short sale. Unfortunately the lender 's inspector is making regular visits to our home and has stolen - items from the home and continue to damage the property. Initially the locks were destroyed and now the garage door has been destroyed. It appears this individual is deliberately trying to further destroy our property every time we file a complaint about the damage to the property. The new buyer should not have to be responsible for repairing these damages because they were not there when she viewed the home and made an offer on the home. Every week we... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 26, 2015 - I represent the homeowners in pending foreclosure litigation. On - -, 2015 I received a short sale denial letter from Carrington Mortgage Services , LLC, dated - -, 2015, stating the reason for denial was " Eligibility Requirements for Short Sale Are Not Met. '' Any appeal was due - -, 2015, two days prior to my receipt of the denial. On - -, 2015, I received a deed in lieu denial letter from Carrington dated - -, 2015, stating the reason for denial was " Eligibility Requirement for Deed in Lieu Are Not Met. '' Any appeal was due - -, 2015, two days prior to... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 13, 2015 - Obtained a Loan Modification agreement and Trial Period from - - -, Agreement signed on -/-/2015, with payments due on -/-/-, -/-/-, -/-/- and -/-/-. mortgage was sold to Carrington Mortgage Services on -/-/2015. I made all four payments, but Carrington claimed I did not make the -/-/- payment, despite having it on record. They denied the Loan Modification based on that, rejected my -/-/- Payment and my -/-/- payment, then initiated foreclosure claiming I had not made the -/-/- payment ( which was not due or owed due to the modificaiton agre... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 13, 2015 - My loan originated with -, - - - and was later sold to - - -. I have an FHA loan. My mortgage fell into foreclosure due to a series of hardships and marital issues. I tried to do a loan modification but was declined. I subsequently opted for a short sale because I needed money to assist with relocating for my sons to keep custody of them and I also need to finish college and can not obtain the loans needed with the foreclosure. I listed my property with a Realtor, submitted my short sale package to - - - and received an approval. As my approval came in, - - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 12, 2015 - My home was foreclosed before I had the chance to pay the past due. I never got to have my full 37 days to correspond. I am attaching more supporting paperwork to say that my home was taken from me before I could respond after speaking with Carrington Mortgage. Again, another home taken from a Service - Veteran. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 9, 2015 - - am filing a complaint on what I believe to be Wrongful or Unlawful Foreclosure '' Although my house was foreclosed on -/-/- I believe that I evidence proving that Carrington Mortgage Services, - - -, -, CA - ( - ) - did not follow the Proper Practice Guidelines set out by the - following the - - - MERS '' lawsuits. I should also note that my mortgage in fact was a part of the - - and - of - MERS '' issue. In - - I filed for a forbearance with - which consequently never happened I suspect due to the federal investigation. In -/... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 5, 2015 - My home is being foreclosed and the bank has denied my short sale. We are asking that the foreclosed date be postponed so that we can get the home sold. Carrington Mortgage Services would rather foreclose my home and have a permanent mark on my credit than to have my home sold and a positive spin be added to my credit history. Also, I just received counseling from a HUD Counselor Member and was just told about the - program. I was never given to the option to utilize the Partial Claim. My husband lost his job and has had no income in the last 3 months. For the past year and a half his emplo... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 5, 2015 - Carrington Mortgage Services denied a loan modification request on -/-/15. We have since submitted an appeal along with supporting documents to substantiate additional income by requesting a review of the file - loan # - -. After many phone calls they finally admitted they were in receipt of the documents as of -/-/15. We were told that the review will take up to 30 days. -/-/15 came and went, no word from Carrington Mortgage Services. Many calls later, we are hearing conflicting statements from their representatives. Promises of phone calls for an explanation for th... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 1, 2015 - More complete record attached. The servicer has not been following the CFPB guidelines designed to allow borrowers to complete a modification packet. The CFPB was enacted to promote fairness and transparency for mortgages, credit cards, and other consumer financial products and services. The CFPB will set and enforce clear, consistent rules that allow banks and other consumer financial services providers to compete on a level playing field. '' Federal Register. The spirit of the CFPB encourages borrowers to submit modification packets for review and imposes regulations on the servicer that pr... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 16, 2015 - I had a Home Mortgage with - - - and became delinquent due to loss of income and my divorce. I was working with - - - until my loan was transferred and they refused to continue the conversations and referred my to the new Servicer, Carrington Loans. They gave my numbers to contact Carrington -. I have attempted many times and Carrington says they do not have my loan. I have not received a. loan transfer letter or anything in writing to advise me of my new loan # or their contact information and when I call Carrington Mortgage they say they do not have my loan. I am now in ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 10, 2015 - I lost my job during the economic crash in - and could not regain my salary until - and have been asking to get a fresh start loan modification and Carrington Mortgage denied me because I make too much now. There is no way I can reinstate for of -. HELP I must save my house. The denial occured on -/-/- and I have until -/-/- to APPEAL, and during that time there is no foreclosure but the sale usually is set for the - of the month. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 10, 2015 - I stopped paying my mortgage -/-/- at the advice of a real estate lawyer. My mortgage company still has not foreclosed on it. The house burned down -/-/-. I notified them and paid them the insurance money from that. They continue to call me over and over, and every time they do n't seem to know anything about my situation. They continue to delay my foreclosure for reasons unknown to me. I think it has to do with trying to give me assistance, even though I 've declined that for years. I 'm tired of nothing happening and them not knowing what is going on. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 4, 2015 - in 2014 I was taken off work -. I was current on my mortgage until - 2014 when my income was cut out in over half. I tried to work with the mortgage company Carrington mortgage company - --. They told me I could get mortgage assistance and they have used excuse from not having the proper documents but they had in their possession. Then they wanted more proof of pay stubs, which again once I received them I sent them in. I have done everything to fix this issue and they refuse to help they are rude unprofessional and I have tried everything. I do not want to lose my home and made... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure July 20, 2015 - Since - - I have attempted to do a modification with the mortgage company, Carrington Mortgage. We have submitted documents numerous times and have received numerous letters stating that they had not received documents when we could prove via emails that the documents were sent. In this process my home has been in foreclosure and I hired counsel to help with that situation and the bank continued to move forward with the foreclosure and ignore the request for modification. Finally my attorney advised the Court that the bank was attempting to foreclose on the home at the same time the home... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure July 13, 2015 - Began working towards a modification of the mortgage -/-/2014, when the loan was 60 days behind due to loss of income. It was NOT in default at that time. Company continuously loses documents, delays proceedings, and is currently engaging in multiple Dodd-Frank violations with my FHA loan. Refusal to accept payments has put the loan even more behind than when initial talks for modification began. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure July 8, 2015 - Hello my name is - - and im trying to obtain a loan modification to save my house. In this process has made me very confused and feel mislead.Trying to obtain a loan modification threw Carrington Mortgage Services seems impossible. I do n't even know which bank or mortgage company im even dealing with .The statements that are being sent out says - - - and other statements says Carrington Mortgage services.When your also dealing with - different people who is asking to submit information that you already submitted in which I mailed faxed and emailed 5 different occasions it ma... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure June 30, 2015 - My mortgage was bought out from - by carrington. My family had a few bad financial months, and fell behind on our mortgage. I kept in touch with them and tried to make numerous - payments in which they did not put towards my account, it went into a holding '' account ( which I did not know ) when I called to make another payment they would not accept unless it was the full balance owed. I started saving money and calling weekly to make sure it would not be foreclosed on so I could pay the full balance. I finally had the total amount due and called to make a payment for my delinquent mon... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure June 18, 2015 - I am a housing counselor for a non-profit hud certified housing counseling agency representing a client with Carrington Mortgage who has applied for a loan modification ; ( the loan mod process started with - and then transferred to Carrington ) we have both contacted the lender repeatedly and on - -, they finally stated they had a complete package and they were waiting on the irs transcripts and title search to come back. Then on - - they closed the file for not us not providing documents. I have called with the client on conference with the lender and was advised the spoc had ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure June 12, 2015 - On -/-/15 we were contacted by - - ( - ext - ) who advised me that we had been approved for an FHA modification. She said we were on a 3-month trial period payment plan and that after successfully making the 3 months payments on time ( -/-/-, -/-/- and - ), our interest would drop from 5.25 % to 4 % and our payments would become lower than the trial period payment plan payments were. She said there would be no principal reduction. I just called to find out what our new lower payment would be beginning in -/-/- and was told that we had to continue making the ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure May 18, 2015 - Seven years ago we received military - from - to - -, - We were unable to sell the home in - so we rented it for several years. At - point we had a renter inflict $21000.00 worth of damage to the home. We emptied our savings at that point to cover both the repair and the mortgage. The home in - has not been rented in over a year and with no rental income we can not pay the mortgage. We switched property management companies only to find out the home also needs a new roof. We contacted our mortgage lender ( Carrington Mortgage Services ) and filled out all necessary pa... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure May 15, 2015 - I represent a homeowner who has a loan with Carrington Mortgage. We have had a buyer in contract for over a year now. Carrington has been reviewing our short sale for that much time as well. Finally when I thought we would be getting the approval, Carrington closed our file out stating that we did not provide the correct documents that they required for the short sale to be reviewed. This is absolutely not true. I did provide them with the Deed of Reconveyance from - for a - lien that was satisfied over 10 years ago. Carrington wanted a Release Of Lien recorded document and not the... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure May 12, 2015 - I have lived in my home for - years. In the last - years I have had personal hardship. I lost my business of - years. I went thru a divorce after being married for - years. I also had a bout with -. By grace I was able to keep my head above water. I know have means to pay my bills. I have a loan with Carrington that I am behind on. They are foreclosing on my home. I have funds to pay my monthly payments plus a little more. I have enclosed my bank statements showing I can do so. I just can not pay thousands every month. At least right now. Please help ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure March 24, 2015 - I am a - year old female, retired. Due to decreased income and health concerns, it became increasingly difficult for me to make my mortgage payments. After almost two years of applying and re-applying with - - -, I entered a trial modification period and received my permanent loan modification documents in -/-/- My loan was purchased by Carrington Mortgage company, and I began making regular payments to them from -/-/- - -/-/-. In -/-/- I received a Foreclosure Intent letter from Carrington. I was informed that I do not qualify for a HAMP loan modification. I wa... |