Carrington Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Carrington Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

I am a - year old female, retired. Due to decreased income and health concerns, it became increasingly difficult for me to make my mortgage payments. After almost two years of applying and re-applying with - - -, I entered a trial modification period and received my permanent loan modification documents in -/-/- My loan was purchased by Carrington Mortgage company, and I began making regular payments to them from -/-/- - -/-/-. In -/-/- I received a Foreclosure Intent letter from Carrington. I was informed that I do not qualify for a HAMP loan modification. I was told that I could re-apply for a non-HAMP modification. I can not begin to tell you the stress that this has caused me. It has affected my - health. I feel like I have gotten the run-around and do not trust anyone at this point. My mortgage payments for the past 9 months have been drafted from my checking account, but they have NOT been applied to my mortgage. This is disconcerting. In addition, I am continuing to accrue late fees and penalties on my mortgage balance. I am unclear as to my rights at this point. I am worried that I will lose my dream '' home that I built and had planned on staying in until my passing. I am hoping that you can help me. Sincerely, Concerned Homeowner

Carrington Mortgage customer in California
Mar 24, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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