Review and analysis of over 20 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 20 official complaints related to Payoff process. Out of the 20 consumer complaints against Wells Fargo & Company, 20% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 85% were processed in a timely manner. 35% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Wells Fargo & Company Credit card payoff process February 25, 2017 - Account ( -- ) was paid in full on -/-/2017. This account was a 0 % interest until -/-/ |
Wells Fargo & Company Credit card payoff process February 10, 2017 - I financed - through Wells Fargo Financial National Bank ( Wells Fargo Health Advantage ) in -/-/- for $6700.00 which would remain interest free as long as paid off by -/-/-. Well, due to health issues with hefty medical bills, I failed to pay it off on time so the interest started building. I notified Wells Fargo of the hardship my family was facing and asked if there was some type of hardship payment plan or anything they could do to give me some time. I was told that Wells Fargo does n't offer anything like that ... that I needed to get in touch with a debt relief company and... |
Wells Fargo & Company Credit card payoff process February 8, 2017 - In - of 2016 I added a charge of approximately $600.00 to my Wells Fargo - - credit card. This amount qualified for a 0 % finance charge if paid within 6 months. In - we called the company to ask how we could be sure the new charge would be paid in full since the increased minimum payment amount would not fully pay off the promotional balance. The representative we spoke to in - said that anything over the minimum amount due that we paid would be applied to the promotional balance. For our - and - payment we paid over $200.00 more ( combined ) than the minimum due. Non... |
Wells Fargo & Company Credit card payoff process February 1, 2017 - On the " Pay My Wells Fargo Accounts '' page, the Amount drop-down only gives you the option to pay the " Total Amount Due '' and not the Outstanding Balance. In order to pay the Outstanding Balance, you are forced to select " Other '' and then manually enter in the dollar amount corresponding to the Outstanding Balance. This is deceptive and unfair because it does not give card members the option to pay their entire Outstanding Balance, encourages card members to inadvertently continue revolving a balance, and allows Wells Fargo to charge interest on unpaid balances that the card member may n... |
Wells Fargo & Company Credit card payoff process December 31, 2016 - I took advantage of a 15 month 0 % balance transfer offer on my Wells Fargo Visa credit card -/-/2016, since then the balance on my card is split between the 0 % APR and the regular 22.24 % APR. Prior to accepting the balance transfer, I inquired about how payments will be applied to the credit card account, with the goal of paying off the balance with the higher interest rate as soon as possible. All representatives from Wells Fargo credit card phone customer center have informed me that payments above the monthly minimum payment will be applied to the higher balance first. That held true f... |
Wells Fargo & Company Credit card payoff process November 17, 2016 - On -/-/-16 I sent a letter to Wells Fargo requesting a payment plan for a past-due credit card account.... |
Wells Fargo & Company Credit card payoff process October 21, 2016 - THIS IS SHORT STORY FOR THE 3 CALLS : called the Wellsfargo # on my cc monthly statement to pay the full balance because I wanted to close that out. The FIRST person I spoke to gave me the balance of $1300.00. ( it matched my statement ) I asked if I could have some help with the balance and for a settlement. Placed me on hold, then told me they would have to transfer me. The next department put me on hold a couple different times to come up with a settlement amount. The amount they came up with was $1100.00. The rep read me the disclosure they are required to read if paying less than the ... |
Wells Fargo & Company Credit card payoff process September 10, 2016 - After making an electronic payment on my credit card which placed a positive balance in my favor on the card of $140.00, Wells Fargo informed me that while the payment for the card had been credited to my statement that the funds would be held for 15 days and my credit line would be unavailable until after the 15 day period. The $140.00 balance in my favor would also be unavailable. The withholding of this portion of the payment is nonsensical to me considering the payment was an electronic payment.... |
Wells Fargo & Company Credit card payoff process August 23, 2016 - My Wells Fargo credit card was a promotional interest rate card ( deferred interest ) where no interest would be incurred if the balance was paid in full within 12 months. I missed the expiration date of the promotion period on the statement as it was on the second page of the statement. I understand from a question and answer segment on your website " Your credit card company must tell you the date by which you must pay off your balance to avoid being charged deferred interest. That information must appear on the front page of your bill. '' I was charged almost $600.00 of interest at a 28 %... |
Wells Fargo & Company Credit card payoff process July 8, 2016 - Because our business transitioned from a - to an LLC, I had closed a credit card account with Wells Fargo for our business which still had a balance owed on it. I set up auto payments and overpaid the bill by $1600.00 mistake. Since - 2016, I have been trying to get the money back from Wells Fargo into my bank account. It has been a series of misguided directions, - checks that were sent have not been received because they mailed to the wrong address. I finally received - check this week ( - - ), that I tried to deposit only to find out that Wells Fargo put a stop payment o... |
Wells Fargo & Company Credit card payoff process June 27, 2016 - I opened a card with Wells Fargo through a retail purchase at a jeweler. The only reason that I choose the financing option was due to it being a surprise and not wanting to pull the money from our savings account. Since the finance charges are paid at the origination of the loan it makes no financial sense to pay the card off now at this point. As with all of our bills this was set up on auto-payment shortly after the account was opened. At that time I had made an error in the checking account information causing the payment to not process on the next payment cycle. This first occurrence was ... |
Wells Fargo & Company Credit card payoff process June 3, 2016 - Wells Fargo Home - - Credit Card Program payment calculation is deceptive beyond belief ( it is so complicated it is hard to explain it all ). We used their charge card in - for windows at 0 % for 60 months no interest if paid off after 60 months. The payment was divided among 60 months. In - we added a charge for Blinds that was 0 % for 12 months. What they did not explain is how the payment was calculated for the - different terms. We paid every payment for every charge on time until the last charge. We did not realize that the term was slightly different for the 12 month term... |
Wells Fargo & Company Credit card payoff process May 25, 2016 - I asked wellsfargo to cancel a credit card and pay it in full, they did not process a transaction for paying in full, they only withdrew the minimum. I also asked that they send me paper statements because I have had so much difficulty with the website. They assured me all of my accounts had been transferred to paper. I did not receive any statements in the mail and they continued to charge me interest and fees on an account that should have been closed. ... |
Wells Fargo & Company Credit card payoff process May 24, 2016 - I have a jewelry account that is held through Wells Fargo. I have - promotional balances that are currently active. - is equal payments with a fixed interest rate of 9.9 % and - are interest free if paid within so many months ( interest rate if not paid is 28.24 % ). I paid additional payments that I wanted to apply to the no interest balances so that they would be paid off within the promotional period. Wells Fargo applied the additional payment to the balance with the lower fixed interest rate. I called them and they refused to re-allocate the payment. This will make it impossible t... |
Wells Fargo & Company Credit card payoff process May 3, 2016 - I have an account with - promotional balances. - promotion is scheduled to end on -/-/- the other on -/-/-. Prior to opening the - promotional balance my minimum payment was around $85.00 once the second account was open my minimum payment went up to $100.00. Because my promotional balance is due in - - I made a large payment to avoid being charged. $450.00 in interest. After the payment was made. Wells Fargo changed the minimum payment on - balances without notification and is only applying $2.00 of my payments to the balance that is about to expire... |
Wells Fargo & Company Credit card payoff process April 26, 2016 - -/-/-/-/-/-, prior to utilizing the 0 % promtion on purchases, called Wells Fargo to ask that if I used a 0 % interest for $10000.00 and then initiated another o % transaction a few months later, would all my payments apply to the first 0 % balance done in -/-/- and I was told yes. Based on this information I did the the 0 % interest which expires -/-/- and I made significant payments to pay off the balance on the 0 % interest. By - - I had already made $ - + in payments towards paying off the 0 % interest from -/-/-. In -/-/- I called to confirm my bal... |
Wells Fargo & Company Credit card payoff process April 20, 2016 - I HAVE SIGNED UP WITH -, TO PAY OFF MY WELLS FARGO CC ACCTS., I WAS 160 DAYS PAST DUE, AND HAVE SENT THEM INFO FOR - IF THEY HAD ANY QUESTIONS ON MY ACCT. INSTEAD ON -/-/16, THEY WENT INTO MY DAUGHTERS CHECKING ACCT. AND TOOK OUT $960.00 FROM HER ACCT. WHICH MADE MY C. C. ACCT. UP TO DATE, AND KNOW THEY DO NOT WANT TO DEAL WITH - TO PAY THIS ACCT OFF, I HAVE E-PRESSED THAT I AM NOT A ABLE TO PAY THIS AND IF THEY WILL PLEASE E-CEPT THERE OFFER, THEY THEY REFUSE, THEY HAVE SINCE TRIED TO TAKE - OUT OF MY CH CHECKING ACCT, WHICH ONLY HAD - IN IT NOW THEY ARE CHARGING ME NS... |
Wells Fargo & Company Credit card payoff process March 28, 2016 - WellsFargo gouges their consumers by playing fast and loose with the dates when they close credit card billing cycles : they close the billing cycle earlier than they are supposed to thus not applying payments made on the last day of the business cycle towards the outstanding balance and therefore calculating higher monthly payments than they would otherwise have calculated had they closed the billing cycle on the day when they were supposed to. This gouges the customer twice : first, it calculates the minimum payment on the basis of a higher balance ; second, because they 've already calculat... |
Wells Fargo & Company Credit card payoff process March 10, 2016 - I made a payment of $200.00 on -/-/- dated for -/-/- to cover my minimum due on my pay day. I then made another payment, after confirming my bonus was received on -/-/-, on -/-/- which was posted to my account on -/-/-. The company charged me $15.00 in interest charges because the full balance did not post before -. I have called twice, the second time asking to speak with a supervisor. They stated that I made the second onlione payment on -/-/-, but my notes say I made it on -/-/-. The company refuses to remove the interest only charges and this is ri... |
Wells Fargo & Company Credit card payoff process March 3, 2016 - I 'm handling the estate of - - -. I know he has a balance due to Wells Fargo for a credit card, but I do n't know the amount. I have called and tried to reach a human there to no avail. They leave me messages from the " Deceased Management Office '' with Reference No. -, and they tell me to call ( - - -. When I call, I wait on hold and no one ever picks up my call. I 've waited as long as - and 20 minutes before. I want to close this estate, but I have to pay all the creditors first. ... |