Wells Fargo & Company Credit Card Complaint

Payoff process

Wells Fargo & Company Credit card department,

Payoff process Wisconsin

I have an account with - promotional balances. - promotion is scheduled to end on -/-/- the other on -/-/-. Prior to opening the - promotional balance my minimum payment was around $85.00 once the second account was open my minimum payment went up to $100.00. Because my promotional balance is due in - - I made a large payment to avoid being charged. $450.00 in interest. After the payment was made. Wells Fargo changed the minimum payment on - balances without notification and is only applying $2.00 of my payments to the balance that is about to expire. The summary of my complaint is Wells Fargo changed the terms of our agreement without notifying me, and they apply an unfair amount of my payment to an account where it is n't required with the purpose of collecting an extra amount in interest.

Wells Fargo & Company customer in Wisconsin
May 03, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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