Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Payoff process Ohio

I made a payment of $200.00 on -/-/- dated for -/-/- to cover my minimum due on my pay day. I then made another payment, after confirming my bonus was received on -/-/-, on -/-/- which was posted to my account on -/-/-. The company charged me $15.00 in interest charges because the full balance did not post before -. I have called twice, the second time asking to speak with a supervisor. They stated that I made the second onlione payment on -/-/-, but my notes say I made it on -/-/-. The company refuses to remove the interest only charges and this is ridiculous. The website does not have the date/time the transaction was done online, you just get an email later about the transaction date. The $200.00 payment email was received on -/-/- - and the $590.00 payment email was received on -/-/- at -. I know this is NOT when I made the payments online as I was SLEEPING at those times. All I am asking is for Wells Fargo to remove the $15.00 in interest only fees on my account and they claim they ca n't because the payment posted on -/-/-. Seriously?????? I know that is a line on -!