Wells Fargo & Company Credit Card Complaint

Payoff process

Wells Fargo & Company Credit card department,

Payoff process Wisconsin

Account ( -- ) was paid in full on -/-/2017. This account was a 0 % interest until -/-/ On -/-/2017 account was closed and balance was transferred to another account ( - ). Because if this I am being charged $2800.00 in interest that was deferred and a $27.00 late fee for non payment on this new account ( - ). I was never informed that they were going to transfer this balance to another account. Tried to contact by phone and after 30 minutes on hold I gave up for now.

Wells Fargo & Company customer in Wisconsin
Feb 25, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

Company profile

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How Wells Fargo & Company handles Payoff process complaints

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20162/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyPayoff process60.0%35.0%5.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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