Review and analysis of over 257 complaints against Capital One
Capital One consumers have reported over 257 official complaints related to Payoff process. Out of the 257 consumer complaints against Capital One, 17% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 21% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Capital One Credit card payoff process December 28, 2016 - I have 3 credit cards with capital one. Capital One is giving me the run-around yet again. I reported them to you in -/-/2016, and wanted to have my interest rate lowered to pay them off. I received a phone call about this issue and now can not re-connect with that person to lower all the interest rates to pay off the balances. I am not working, and am in financial distress. I do not want want the accounts to go into default with being late. I am NEVER LATE WITH THE PAYMENTS. I should not have to go into a default late status to receive help in lowering the interest rates and payments to pa... |
Capital One Credit card payoff process November 14, 2016 - I have the balance on my card for a year and the amount owed has not come down at all. I think this is robbery and illegal. I am making a formal complaint because this is fraud. To charge a customer to use an account and have them pay you back is bad customer service.... |
Capital One Credit card payoff process August 22, 2016 - I contacted Capital One to pay the balance of a credit card that had been charged off in 2010. I was instructed to speak with their legal council ( which I did ) and was offered a settlement amount. I was told that upon receipt of payment, Capital One would update the balance of the credit card to $0.00 and that the account would be considered paid in full. I was also told that the judgement that had been entered against me would be removed. Neither of these actions has been taken and the credit reports with all - bureaus still list the account as having a $4200.00 balance and lists my ... |
Capital One Credit card payoff process August 3, 2016 - My wife has a Capital One Platinum card. $5000.00 credit. She quit using the card in -, after she retired. The last time she used was for a dental appointment which almost maxed it out. Since late - we have been paying on it monthly with out fail between $120.00 to as much as $200.00. All of this time the principal was creeping up by a few cents. As of - - - we have paid $12000.00 on the bill and the balance had come up to less then $500.00. I finally realized that that did not look right and contacted Capital One and was given the story about interest verses balance. ... |
Capital One Credit card payoff process July 26, 2016 - my credit card company will only allow me to make minimum payments or pay the entire balane... |
Capital One Credit card payoff process July 12, 2016 - I PAID OFF THE CREDIT CARD AND INTREST THE NE-T MO.LATER THEY INSIST I STILL OWE THE SAME INTREST AMOUNT ON A ZERO BALANCE! LANGUAGE BARRIER - VERY BIG PROBLEM.COULDNT MAKE THEM UNDERSTAND! ..HAVE HAD THEM OVER 20 YEARS WANT IT PD! I WILL NOT BE USING THIS CARD AGAIN.AND TOLD THEM ON MY TAPED PHONE CALL I WAS GOING TO SHREAD THIS CARD.THE AMOUNT OF THE CHARGE IS SMALL.ITS THE PRINCIPLE OF IT ALL... |
Capital One Credit card payoff process July 6, 2016 - On - -, -, I made arrangements with the Capital One # - to settle my outstanding debt in exchange for my payment the company agreed to remove the account and all references from their records and the - credit bureaus ( -, - and - ). As agreed I sent the checks and a letter to support that the payments were a part of our agreements. After 60 days I noticed that all three of my credit reports were not updated to reflect the agreements and the items are still being reported as delinquent accounts. On - -, -, I mailed a letter to the creditor to request that they u... |
Capital One Credit card payoff process July 5, 2016 - Capital One Bank ( USA ) , N.A . ( " the Bank '' ) is engaging in unfair, deceptive, abusive acts and practices by violating my rights under the account holder agreement for my Capital One Visa Platinum account. I recently relocated to a new state and updated my billing information with the Bank. Apparently this modification triggered a fraud alert in their system, which prevents me from accessing any account information ; information I need to remit payments and review ( 1 ) my balance, ( 2 ) account activity, including debits and credits, and ( 3 ) a copy of my rights under the account holde... |
Capital One Credit card payoff process June 23, 2016 - I had a Capital One Credit Card account that was opened in - and paid and closed in -. Recently Capital One reported my account to the credit agencies as a charged off account. I contacted Capital One and the representative stated that the information was a mistake and the derogatory account with be removed the credit reports. I recently checked my reports again the information is still appearing on my reports. Once again I contacted Capital One and another representative stated I owe $1800.00 I stated this account was paid in full at the bank. I send Capital One the receipt and about ... |
Capital One Credit card payoff process June 19, 2016 - Please look to the enclosed document to explain the rest of issue. Then came the CREDIT CARD bill from - which was a month behind from the accounts and we noticed right away over $600.00 worth of issues and let - know. We told - and they were suppose to look into it and get back to us. Around - 2012. We had a lot of business stuff going on and other things and cause of all the issues I decided to go the SECURED route way of getting - small CAPITAL ONE CREDIT CARDS with $600.00 deposit on an $800.00 card, $400.00 deposit on a $600.00 card, $200.00 deposit on a $200.0... |
Capital One Credit card payoff process June 10, 2016 - I have been trying since -/-/2015 to communicate with Capitol One regarding a payment plan to stop collection efforts and make regular payments towards the amount owed. Since then, they have continued collection efforts, as well as charged-off the account, and worst have put my boyfriend in the line of fire with his credit as well. He was to be only a USER on the account, and has NEVER agreed to be on the card as a co-borrower. No contract has ever been signed by him. Therefore, both my credit and his are currently being destroyed by this - company. I have made many efforts to contact... |
Capital One Credit card payoff process May 24, 2016 - Hi, I made a payment to my credit card in the amount of $3700.00 and an other of $100.00 ( the full statement balance ). These payments were made on Friday - - 2016. My husband two hours later made a payment of $240.00 to his credit card ( the full statement balance ). All payments were paid by my external - - ; - - - - on Monday - - 2016. My husbands credit card was paid and the balance currently is showing $0.00 and a full credit line. However, my credit card is reflecting $67.00 available credit, this even after being charged $51.00 in interest. T... |
Capital One Credit card payoff process May 23, 2016 - I opened a Lord and Taylor account on - -, 2015. I made an initial purchase in store, and was supposed to receive my card in the mail. Two months went by, and I realized that I never received the card. I called the Capital One/Lord and Taylor credit company and made a payment on the account, which I was assured was the full payment. They would not tell me my account information over the phone, and assured me that I would receive a card in the mail. Once again, this was never received, but since I had paid my account off in full, I figured that it did not matter. I just received my credit... |
Capital One Credit card payoff process May 5, 2016 - -/-/-, I was solicited by Capital One to consent to a pre-approved credit card, which was advertised as having " No hidden fees '' on the promotional mailer, and in television commercials running at the time. On -/-/- I paid my balance on time and in full ; on -/-/- I was charged interest in the amount of $110.00, which was interest from the time of the prior statement cycle to the time my payment posted ( again, on time ). This card has no " grace period, '' which is deceitful, and relatively unusual, if my other cards are any indication. ... |
Capital One Credit card payoff process April 22, 2016 - Capital One offered what is called " Choose it '' to help pay off a large purchase over time with no interest. I continued to pay off my " Balance Due '' every month only to find out my " Balance Due '' did not include the amount I had chosen to place in my " Choose it '' " bucket. '' ( I 'm using quotes because this is how the manager on the phone referred to these things. ) I do most of my banking on my mobile device. Therefore, I 've been paying my " balance due '' every month thinking I 've long paid off the " Choose it '' balance as well. No, they hide that balance still outstanding as " ... |
Capital One Credit card payoff process April 15, 2016 - I need to set my account up on a long term hardship plan and they are telling me that the offer is not available. I am trying to responsibly take care of my debt and have worked with several other credit card companies who allowed us to close the accounts and put them on a 4-5 year re-payment with a reduced payment and an apr of either 0 % or the prime rate. Capitol one was unwilling to help since I am not behind. Why is there a need for me to further damage my credit to get some assistance? I need some assistance to see if they are lying to me and avoiding offering the hardship program becaus... |
Capital One Credit card payoff process April 2, 2016 - I had a personal Capital One credit card ( actually - of them ). I got be hide on the payments due to owning my own business. I was contacted by - - collecting agency demanding a payment. I contacted - - and came to a resolution on the account. - - and I agreed to a settlement offer. On - -, 2016, I paid - - $680.00 of the $970.00 balance, Capital One in - 2016, started reporting the collection balance of $290.00. ( the difference between the - amounts ). I contacted Capital One and the representative stated unless I pay the $290.00, they will con... |
Capital One Credit card payoff process March 22, 2016 - This account has been paid in full but has not been reported paid in full to the credit bureaus. - - said the account has been updated. This is not being reported. Please Help! ... |
Capital One Credit card payoff process February 10, 2016 - CapitalOne charged me $35.00 Late fee for making a payment that was $2.00 short. They are being very insensitive and for almost a year they have refuse to issue or allow me to select a PIN to use at the ATM Branch to make Payments to my account after Banking hours at -! All credit card companies issue or allow their customers to choose a PIN to have access to ATM 's in order to process payments. This selective method of payment is a Violation! ... |
Capital One Credit card payoff process February 9, 2016 - I called Capital One on -/-/- to try to resolve an old charged off account for $900.00 payment today. The account has a balance of $1700.00 and I spoke with a representative that says that the account is uncollectable and that they can not accept any payment because I had been issued a - for this debt in -. I would like to resolve this account for a paid in full $0.00 balance to be reported to the credit bureaus. I have the ability to pay, but Capital One says that this debt is now uncollectable and forgiven. Please help. ... |
Capital One Credit card payoff process January 5, 2016 - I called Capital One on - to try to resolve an old charged off account. The account has a balance of $4300.00 and I spoke with a representative that offered me a " Paid in Full '' Settlement for $2700.00 to which I agreed. Capital One emailed me a settlement offer letter. I called back with a follow up question an hour later, and the representative informed me that Capital one was withdrawing the offer because I had been issued a - for this debt in 2014. I would like to resolve this account for a paid in full $0.00 balance to be reported to the credit bureaus. I have the ability to... |
Capital One Credit card payoff process January 2, 2016 - I have a legal item showing on my credit report for $3800.00. This was from Capital One. I was not allowed to make minimal payments during a financial hard ship I was in due to particular medical issues and money. I was trying to work to keep this item paid the best I could at the time. They wanted me to put a huge " down payment '' in order to lock in and secure a settlement amount. I was not able to do that. I had no one to borrow money from and cause if this account on my credit I could n't do a balance transfer like they suggested. This item was place in my credit as a lien item ( ref # ... |
Capital One Credit card payoff process December 29, 2015 - My husband ( now ex ) put all his debt in my name including most of his student loans ( he is a doctor ), convincing me he would pay it in full. Unknown to me, he either missed payments or did not pay the full monthly amount adversely affecting my credit score. Little did I know, my husband was preparing to leave me with all his debt. This was devastating both emotionally and financially. I notified Capital One to inform them of my personal, financial hardship and asked if they could work with me. They refused, on several different occasions throughout three years. I informed them that my divo... |
Capital One Credit card payoff process December 15, 2015 - I lost my business in the recession and ended up with a judgment filed in court for a Capital One credit card debt. 2 1/2 months ago, - -, 2015, I paid off the judgment with Capital One. I can not get them to send me a Satisfaction of Judgment so I can file it with the court. I need it to fix my credit score so I can refinance my home from a high interest rate. I am afraid the interest rates will be going up. ... |
Capital One Credit card payoff process December 12, 2015 - At the urging of a store clerk at the - - Kohl 's, I opened a Kohl 's charge account in order to save extra money on a purchase. I purchased something in - 2015, but never received any bill. In - -, 2015 Kohls ' called and said I was late with my payment. I immediately payed the bill with them over the phone and asked if there would be any adverse impact on my credit report. They said there would not be, but they apparently reported the overdue balance to the credit bureaus a day or two prior to calling me, ... |
Capital One Credit card payoff process December 11, 2015 - I called my credit card co. to pay off my debt in full on -/-/-l. I did, and then I received a refund from an online company that owed me $58.00 and it posted to my credit card on -/-/- as well ( it shows on the statement ). On my next bill, which I got today -/-/15, that refund was absorbed into some make believe charges that the credit card - said I owed in interest, and that I still owed them an addtional $4.00 and some change. I said why was n't that interest included in my payment when I paid off the credit card in full? They said it was to accrue over the entire mo... |
Capital One Credit card payoff process December 9, 2015 - Credit cards often charge interest after the balance is paid off in the time allowed. I write them and they credit the interest to - out the account. However, this is the third time in about 5 years this has happened to me. My concern is the untold millions of dollars or more that credit card companies collect by this practice. I strongly urge you to investigate, recover the money and return it to the consumers. ... |
Capital One Credit card payoff process November 25, 2015 - In - 2015 I paid off my credit card balance of - online. Then Iclosed my account with CapitalOne with that payment. Then all - sudden in - 2015 I began to get series of phone call fromCapitalOne that I should call them to discuss my account. For some time I ignoredI ignored the calls as I know I do not have any account with them tobe discussed. When the calls did not stop I decided to access my acct. with the company to find out what the calls were all about. To mygreatest surprised I was shocked to find out in my account that I am stillowing $190.00 and that made me to call the... |
Capital One Credit card payoff process October 29, 2015 - My account from Capital One went into collections. I agreed upon an amount paid every check ( - ) it still shows that I owe an outstanding debt of $100.00 on my credit report when it is in fact paid in full. I want it removed from my credit report! ... |
Capital One Credit card payoff process October 29, 2015 - My ex-wife opened a credit card in my name with - - without my knowledge. The account went to collections and a judgement was awarded in - County WV -/-/-. The account was paid -/-/- but a release of the judgement has not been sent to the court. The account was transferred from - to Capitol One Bank before it was paid and I am told Capitol One is responsible for the release. They gave a lawyer a letter stating the debt paid however they have not submitted the proper paperwork to release the debt. ... |
Capital One Credit card payoff process October 25, 2015 - This issue is related to Kohl 's Department Store Charge Payment # -. I made payment of $150.00 on -/-/2015. My checking account was debited twice for this amount for a total of $300.00. When I called the company to reverse the additional payment they said that they would issue a check in 90 days for that amount. Now I do not have access to my money for 90 days and they have no intention of paying interest on the amount they are " holding '' for that period. ... |
Capital One Credit card payoff process October 24, 2015 - I 've had this account since 2011. Not one time has a payment I 've made ever been returned back to capital one. The last two times in a row now that I 've made a payment, capital one has placed a hold on that payment, effectively freezing a large portion of my money. It has left my bank account, yet held by capital one and I am not allowed access to that payment. Each time I have to make a phone call and go through a lengthy process to release my payment. This second time, I was transferred to a supervisor and actually told my payment was being held because I pay my debts more than once per b... |
Capital One Credit card payoff process October 8, 2015 - I was traveling last week and knew I had an upcoming Auto-Payment set for my Capital One credit card on - - from my primary - checking account. The Auto-Payment was just less than my current balance so I linked a - checking account to my credit card to pay the monthly bill with. I selected to make a one time payment for the amount due for the month on - - from that - checking account and verified the details before submitting. I thought all would be fine. Upon returning today I checked and saw that the one time payment had been processed to my primary account, not the -... |
Capital One Credit card payoff process October 5, 2015 - I pay off my credit card bill every two weeks when I get paid to help improve my credit and make sure that I do n't fall behind in debt that I can not afford. Capital one placed a hold on my available funds for a week because I made more than one payment in a month. They said it was out of protection for me, however, I believe they are abusing their power and punishing me for paying off my bill before interest charges could accrue and compound. ... |
Capital One Credit card payoff process September 18, 2015 - I had a credit card with - bank. - filed an judgment against me and then Capital One took over the account. Capital One said that they needed $4400.00 to settle the judgment. I paid that amount with a Cashier 's Check on -/-/15. It was cashed on -/-/15. The judgment was supposed to be settled but as of -/-/2015 that has not been done. ... |
Capital One Credit card payoff process July 20, 2015 - I paid off an old Credit Card Debt and was told it would be taken off my credit and not listed as settled. It is now listed on my credit as : Charged off as bad debtDispute resolved ; reported by grantor This is damaging my credit and would like it to be resolved and taken off since I paid the full asking amount that they where asking. ... |
Capital One Credit card payoff process May 22, 2015 - My family was hit with numerous - bills at the same time our monthly mortgage payments went up so our ability to pay all our bills on time was seriously affected. We have approximately $10000.00 in credit card debt with Capitol One and have tried repeatedly to make our monthly payments of approx $260.00 on time and have missed some therefore incurring late fees, we have contacted Capitol One repeatedly to see if we could lower our monthly to $150.00 they said all they could offer was to not attach late fees if we continued to make those $260.00 payments on time, which as I said we c... |
Capital One Credit card payoff process March 29, 2015 - Due to identity theft, I chose debt consolidation over bankruptcy. Capital One account identified on credit reports as - was - of the accounts I have been attempting to resolve via - - - - for more than 22 months. To date - - has satisfactorily closed/resolved every account that accepted out attempts at resolution. Capital One has refused all our attempts to resolve this issue. While we are still negotiating in good faith, they have reported my account as bad debt, placed for collection, and skip, adversely affecting my credit rating. ... |
Capital One Credit card payoff process March 25, 2015 - I have an - FICO score, - in available credit, and & lt ; $2000.00 in debt in any given month. Today I received an email from Capital One inviting me to do a balance transfer, that appears to be in violation of the Credit Reform Law. A section of the email stated : '' If you pay your balance in full each month, you do not pay interest on your purchases. Please note, after you accept this offer, you will begin paying interest on all new purchases, even if you pay your purchase balance in full each month. To avoid paying interest on new purchases, you must pay your total balance in full ... |