Capital One Credit Card Complaint

Payoff process

Capital One Credit card department,

Payoff process Colorado

I have an - FICO score, - in available credit, and & lt ; $2000.00 in debt in any given month. Today I received an email from Capital One inviting me to do a balance transfer, that appears to be in violation of the Credit Reform Law. A section of the email stated : '' If you pay your balance in full each month, you do not pay interest on your purchases. Please note, after you accept this offer, you will begin paying interest on all new purchases, even if you pay your purchase balance in full each month. To avoid paying interest on new purchases, you must pay your total balance in full ( including balances from this offer ) by the due date each month. . This appears to be in violation of the law that states that payments shall be applied to highest interest debt first.

Capital One customer in Colorado
Mar 25, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20157/20159/201511/20151/20163/20165/20167/201611/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OnePayoff process2.3%54.9%21.0%5.1%3.9%12.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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