Capital One Credit Card Complaint

Capital One Credit card department,

Payoff process Texas

Due to identity theft, I chose debt consolidation over bankruptcy. Capital One account identified on credit reports as - was - of the accounts I have been attempting to resolve via - - - - for more than 22 months. To date - - has satisfactorily closed/resolved every account that accepted out attempts at resolution. Capital One has refused all our attempts to resolve this issue. While we are still negotiating in good faith, they have reported my account as bad debt, placed for collection, and skip, adversely affecting my credit rating.