Capital One Credit Card Complaint

Payoff process

Capital One Credit card department,

Payoff process Virginia

In - 2015 I paid off my credit card balance of - online. Then Iclosed my account with CapitalOne with that payment. Then all - sudden in - 2015 I began to get series of phone call fromCapitalOne that I should call them to discuss my account. For some time I ignoredI ignored the calls as I know I do not have any account with them tobe discussed. When the calls did not stop I decided to access my acct. with the company to find out what the calls were all about. To mygreatest surprised I was shocked to find out in my account that I am stillowing $190.00 and that made me to call the company to dispute theamount. I spoke to - who decided to wave the $190.00, butdemanded that I should pay the minimum payment of $94.00. Heasked me to vow that I will make the $94.00 minimum payment. I called the next day that I was not going to make the $94.00 payment. Icame to this decision because I was beginning to believe someone wastrying to SCAM me.

Capital One customer in Virginia
Nov 25, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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