Capital One Credit card department,
I was traveling last week and knew I had an upcoming Auto-Payment set for my Capital One credit card on - - from my primary - checking account. The Auto-Payment was just less than my current balance so I linked a - checking account to my credit card to pay the monthly bill with. I selected to make a one time payment for the amount due for the month on - - from that - checking account and verified the details before submitting. I thought all would be fine. Upon returning today I checked and saw that the one time payment had been processed to my primary account, not the - as I had requested. To further aggravate the situation, the Auto-Pay was processed as well for the full amount, even though my account should have show a - balance on - -.
Capital One customer in Delaware
Oct 08, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
Loading similar complaints
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |