Capital One Credit Card Complaint

Payoff process

Capital One Credit card department,

Payoff process Delaware

I was traveling last week and knew I had an upcoming Auto-Payment set for my Capital One credit card on - - from my primary - checking account. The Auto-Payment was just less than my current balance so I linked a - checking account to my credit card to pay the monthly bill with. I selected to make a one time payment for the amount due for the month on - - from that - checking account and verified the details before submitting. I thought all would be fine. Upon returning today I checked and saw that the one time payment had been processed to my primary account, not the - as I had requested. To further aggravate the situation, the Auto-Pay was processed as well for the full amount, even though my account should have show a - balance on - -.

Capital One customer in Delaware
Oct 08, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20157/20159/201511/20151/20163/20165/20167/201611/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OnePayoff process2.3%54.9%21.0%5.1%3.9%12.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process0.7%57.5%23.4%7.5%4.7%5.9%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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