Capital One Credit Card Complaint

Payoff process

Capital One Credit card department,

Payoff process Delaware

I was traveling last week and knew I had an upcoming Auto-Payment set for my Capital One credit card on - - from my primary - checking account. The Auto-Payment was just less than my current balance so I linked a - checking account to my credit card to pay the monthly bill with. I selected to make a one time payment for the amount due for the month on - - from that - checking account and verified the details before submitting. I thought all would be fine. Upon returning today I checked and saw that the one time payment had been processed to my primary account, not the - as I had requested. To further aggravate the situation, the Auto-Pay was processed as well for the full amount, even though my account should have show a - balance on - -.

Capital One customer in Delaware
Oct 08, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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