Review and analysis of over 577 complaints against TD Bank
TD Bank consumers have reported over 577 official complaints related to Deposits and withdrawals. Out of the 577 consumer complaints against TD Bank, 19% were disputed by the consumer (i.e. the consumer was not happy with how TD Bank responded to their complaint) and 100% were processed in a timely manner. 39% of consumer complaints against TD Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
TD Bank Bank account or service deposits and withdrawals December 18, 2015 - I wrote a check drawn on my TD Bank checking account ( - Vermont branch ) on - -, - in the amount of $25.00 to the - - -. The check was altered to $250.00 by an unknown third person and presented for payment eight months later in -, -. The forged check was honored by TD Bank on - -, -, as reflected on my monthly statement of account. My wife, - -, a co-owner of the account, filled out an Affidavit of Forgery on - -, - and provided it to TD Bank Customer Service Representative - -. - - indicated that the matter would be forwarde... |
TD Bank Bank account or service deposits and withdrawals December 8, 2015 - I am writing to inform you of my suspicion that TD Bank is using fraudulent/ deceptive business practices which allows them to collect nsf fees that are not rightfully owed. I 've tried to discuss this issue with TD bank several times and they are not willing to discuss this matter. I always check my account before I go to sleep and wake up the next morning. Yesterday I looked at my account and it said I was $33.00 overdrawn as a result of a - purchase I am on installment payments for. I screenshot the page. This was around -. TD 's policy is that you will not be charged a fee if you d... |
TD Bank Bank account or service deposits and withdrawals November 26, 2015 - I had requested an expedited external transfer for an additional $7.00 fee on -/-/2015. However, TD Bank failed to mention that the fee would be deducted from my account a few hours AFTER the transfer had been complete ( industry standard practice is to deduct the fee immediately ). This caused me to fall below my minimum daily balance of $100.00 by $7.00 ( to $93.00 ). I immediately transferred an additional $15.00 to the account just to be safe and avoid a fee for dropping below my minimum balance. However, I was charged $15.00 on -/-/15 ( -! What -! ) for falli... |
TD Bank Bank account or service deposits and withdrawals November 24, 2015 - TD Bank levied my business bank account domiciled in the State -, due to a - subpoena and personal judgment received that directed them to restrict - domiciled accounts only. When I told the bank that they levied my account in error, they responded that their customer agreement allows them to levy accounts outside the scope of the - subpoena, yet could not show me any agreement language in support of that claim. They have frozen almost $7000.00 in funds without any authority under the law. ... |
TD Bank Bank account or service deposits and withdrawals November 20, 2015 - I called TD Bank today in order to find out why - was not accepting my card online. TD Bank Rep - today on -/-/2015 started yelling at me and told me a lie that my card was not active and that she needed to activate a new card sent in the mail with beginning date of -/-/- - I told her I did not want to do that but instead of listening to me she bulldozed and bullied over me and called a 3 way mysterious number wherein she fed all of my personal information ( card number, expiration date, tax ID Number, social security number etc ) into God knows where and to whom. The number s... |
TD Bank Bank account or service deposits and withdrawals November 13, 2015 - Dear Sir/Madam, Recently, I encountered a situation where a check that was written to a party ( who was a family member ) did a mobile deposit and in person deposit twice w/ - - - . This was a mistake ( human error ). Once the person found out that this was a mistake, he informed his bank - - - - in CA. The bank told the person that it will be taken care of and it will not be submitted. The reality was otherwise. While my bank - TD Bank accepted the check again withdrew money again from my account. I was told that there are - separate processing - for mobile deposit ... |
TD Bank Bank account or service deposits and withdrawals November 12, 2015 - My bank, TD Bank, keeps holding my paychecks until the end of the next business day and charging me $35.00 for any debit to my account that is n't covered because they are holding my check. For example, this past week, I deposited my paycheck of $2300.00 on Saturday, and it cleared and was credited on Monday, making my balance $2700.00. My rent check for $1000.00 also hit the bank and cleared on Monday, as did a loan payment of $300.00 to my mother. However, the bank charged me $70.00 - - overdraft charges of $35.00 each - saying the rent and loan payments hit the bank before ... |
TD Bank Bank account or service deposits and withdrawals October 30, 2015 - I made a purchase for furniture with - -, check # - is with my checking account at - Bank account. The salesman ( - - ) used wife 's ( - - ) name on the check instead of the furniture store. Someone cashed the check and did not deliver the furniture. The furniture store is no longer in business, and we are having difficulty verifying who cashed the check. This constitutes fraud. I want a refund. - Bank refuses to provide the information about who cashed the check. After several months, they now say it was cashed at TD Bank. - confirmed that they do not verify paye... |
TD Bank Bank account or service deposits and withdrawals October 12, 2015 - I opened a business checking account with TD Bank on - -, 2015 with an initial balance of $200.00. On - -, 2015, an ACH deposit was made to my account in the amount of $12000.00. On - -, 2015 I wrote a check ( using - of the starter checks that TD Bank provided me when I opened the account ) from the account in the amount of $5600.00 and deposited it to my personal savings account at - - - - to reimburse myself for business expenses. The check was not honored and was returned to me, and I was charged a $30.00 return check fee. There were sufficient fund... |
TD Bank Bank account or service deposits and withdrawals September 30, 2015 - On - - 2015. I went to my local TD bank at - - - -. in - Fl. I attempted to deposit $220.00 in cash. The ATM returned only $180.00 dollars. It asked me how much money was in my deposit. Since it returned - dollars. I said $40.00 it gave me receipt. I thought since the money was not organized the was the problem. I attempted the deposit again. Put in the remaining -. And it gave me - back. Asked again and they mistake. I said - again. It was actually -. The next day I went inside bank and informed them and they credited me the - dollar difference. 9'... |
TD Bank Bank account or service deposits and withdrawals September 25, 2015 - Checks on my account were counterfeited and forged and the bank TD bank refusesto refund monies and the overdraft fees associated with the forgery ... |
TD Bank Bank account or service deposits and withdrawals September 24, 2015 - I share a student savings and checking account with my niece who at the time was working - part time jobs and a very good student. also practicing cheerleading for her school. She read on an instragram where she can make money. When she inquired with the guys that ( she did n't know / strangers ) set up the link she asked what she had to do and if it was legal. She was told that they needed her bank information and debit card. They also told her it was legitamit business and advised her money was to be put in her account but to show they did n't need her money and to prove this was n't a sc... |
TD Bank Bank account or service deposits and withdrawals September 15, 2015 - On - -, 2015, I opened a checking account with TD bank over the internet. I deposited $100.00 and was given confirmation of opening account #. On - -, 2015, I received their Welcome to your new checking account '' snail mail. At - on - -, I was awakened by an email from TD telling me that my deposit was unsuccessful and that I need to visit a store to make my initial deposit. At - I called the number provided in the email ( - ) to find out what happened to my money and the account I opened. The woman who answered the phone asked for my SSN and looked something up ... |
TD Bank Bank account or service deposits and withdrawals September 9, 2015 - On -/-/15 - fraudulent charges occurred on my checking account in the amounts of $66.00, $70.00, and $72.00. A total of $210.00. On -/-/15 I noticed the fraudlent charges and reported the matter to TD bank customer services. I explained that I had never lost or misplaced my debit card and that I had never been to the location in which the fraudulent charges occurred. The TD bank representative took my information and said that an investigation would be initiated and I could expect the money to be refunded within 3-5 business days. On -/-/15, six business days later... |
TD Bank Bank account or service deposits and withdrawals July 4, 2015 - I had a savings account and debit card with TD Bank in -, NY. Since I am a - student I thought this was a safe way to go.The debit card was linked to the savings account for overdraft protection which I was not really sure of the benefits. In fact it turned out not to be a benefit at all but a means of protecting the bank if information is stolen in which on - - my card with my banking papers was stolen -. Two days later I realized my card and papers were missing and I checked my accounts online. On -/-/15 a fraudulent check of $1300.00 was deposited into my checking/deb... |
TD Bank Bank account or service deposits and withdrawals July 3, 2015 - On - -, 2015, I called a company to order flowers named - '', using my TD Bank debit card. This company signed me up for a monthly club without my consent or even asking me. Since then, I have been getting a charge of $9.00 a month on my TD Bank account. I cancelled my debit card in -/-/-, but somehow the company found a way to keep charging my account. This is tantamount to fraud. I have been trying to work with TD Bank since -/-/- to dispute these monthly charges on my account, but they have frustrated me at every turn. First they said they would not investigate until I... |
TD Bank Bank account or service deposits and withdrawals June 30, 2015 - I bank at TD Bank in -, VA. I have a checking account and a savings account. The checking account is an account for Senior Citizens. I am retired and receive a monthly Social Security check and a pension check from my former employer. My wife continues to work and will receive her - Social Security check next month. In checking my bank statement today, I discovered that I had been charged five overdraft fees of $35.00 each. My account never had a negative balance. My wife and I went to the bank on this past Saturday to deposit a payroll check from her company. I specifically told the T... |
TD Bank Bank account or service deposits and withdrawals June 18, 2015 - Through this complaint, I request that CFPB staff review the action taken by TD Bank in denying my Reg E-covered unauthorized withdrawal claim. I opened an - account for my minor daughter so that she would have access to limited funds on a debit card. The card and the account were used sparingly. When my daughter attempted to make a teller cash withdrawal on - -, 2015, she and I were advised by bank staff that our account was overdrawn in the amount of $1800.00. We subsequently learned that my daughter was unaware that she had lost the debit card and that - counterfeit checks wer... |
TD Bank Bank account or service deposits and withdrawals June 17, 2015 - I deposited my paycheck yesterday. Same business, local, check I deposit every two weeks for the last 3 years. The bank froze $570.00 of my check saying pending review '' without notifying me. I found out when I went to check my balance later in the day. It was over drawn because of bills I had paid since the money should be there. I called TD Banks - # and was told at - the money would be released in a - of hours that it was a random thing. I called again hours later and was told it would not be released until tomorrow and they could do nothing to help me. They suggested I call th... |
TD Bank Bank account or service deposits and withdrawals June 12, 2015 - Deposits were made to my checking account that did not have money to back the deposits up. I was not aware of this I withdrew the money. Now TD Bank is holding me to repay them back. -/-/- the my Social Security check was deposited to the checking account the next day the bank had taken the money .I would like this money back can I get it back? ... |
TD Bank Bank account or service deposits and withdrawals May 28, 2015 - I have never experienced a bank that pends '' cash deposits. I made a cash deposit into my bank ( TD Bank ). The cash deposit took a day to clear. I then had a $1500.00 check returned over a $1.00, although the cash deposit of $100.00 was pending. ... |
TD Bank Bank account or service deposits and withdrawals May 19, 2015 - On the same day debits were presented for payment a deposit for double that amount was made ; but somehow TD Bank believes it is justified to charge my account - on my business account and another $270.00 on my bank account. ... |
TD Bank Bank account or service deposits and withdrawals April 28, 2015 - I am an account holder with TD Bank. I sought to deposit a number of checks yesterday at the branch located at - - - - - PA -, including - check that my husband signed over to me. My husband was with me and showed them a valid PA driver 's license for ID. They refused to deposit it and then refused me any service at all when I insisted that they provide me with this simple banking service. The branch manager was completely unhelpful and unaware of and uninterested in basic banking regulations and my rights as a consumer. Decent customer service was absent. I called the -... |
TD Bank Bank account or service deposits and withdrawals April 22, 2015 - TD Bank put a hold on my debit card because they said I was not in state where acct was opened. Had to call them then they said it can take up to - for card to start working again. Lady at TD Bank said I needed to call them every time I would leave the state, like they were my travel agent or probation officer and not my bank. The bank dis n't call me to verify transactions or anything they just turn off my card which is illegal to do with out contacting me -. I want bank fined to the maximum extent of the law for each violation ... |
TD Bank Bank account or service deposits and withdrawals April 22, 2015 - I had posted an ad to sell my car. I received a check which included a fee for movers to take the car. I went to the bank after the funds were made available and withdrew the money. After i had done so, i met with the movers who took the car to their location and gave them the money. The next day I went to the bank and asked them if everything was okay with the check as well as my account which they reassured me did not have any issues. I told them the situation and tried to close out my account but was advised otherwise because my direct deposits from work would not be processed. The next day... |
TD Bank Bank account or service deposits and withdrawals April 21, 2015 - RE : COMPLAINT ABOUT TD BANK BRANCH AT - - -, - NY - BRANCH MANAGER - -Hello : This is a formal complaint about the above referenced bank and its branch manager. First they refused to honor a $2500.00 check payable to me as the owner of the law firm where I am directly listed on the account as the owner, opener, and as the account holder, thus severely screwing up my accounts and balances - they state they changed their policy a month ago but no written notification has been provided to their customers and no reasonable time was provided before this branch launched into ... |
TD Bank Bank account or service deposits and withdrawals April 19, 2015 - I have an checking account with TD Bank. There was a security breech at the - - and all information with regards to card numbers and pin numbers being stolen. They froze my account in I believe it was - and said in the letter explaining the problem that a new card would be sent to me and it never was. I have called several times trying to get my money out of the account but they always say that they cant help me because I cant tell them about any transactions I have had in the last 90 days. The only thing I can do is go into a TD Bank branch and prove who I am, meanwhile a frozen acco... |
TD Bank Bank account or service deposits and withdrawals April 14, 2015 - I noticed today that over the course of four months ( -, -, -, - 2015 ) my bank account was debited $40.00 each month by -. The debits appeared on my bank account statement as - WEB PMTS '' and - WEB PMTS '' A quick search through Google shows that other individuals have been scammed by the same entity. A call to the number listed for the company goes only to a voicemail account. The company website lists a location at - - - - -, -, DE, -. However, many online have noted that this is likely a scam originating from outside of the United States. I fi... |
TD Bank Bank account or service deposits and withdrawals April 8, 2015 - I am a victim of a check fraud scam. As part of what I thought was a new job, I was asked to deposit an Official Bank Check '' into my own account and told it would clear overnight. I was instructed to send the funds via - - for a Charity Event. I depended on my bank to inform me if there was any problem with the check, they did not. When I went to withdraw the funds the teller apologized and said the check had not cleared and she could not give me the money. I explained I was happy to return when the check had cleared as this was for a new, freelance client and I wanted to be sure that... |
TD Bank Bank account or service deposits and withdrawals April 7, 2015 - On -/-/2015 I noticed - unauthorized ACH transactions from a company named - PRO - for $1200.00 ( -/-/2015 ) and $1800.00 ( -/-/2015 ) debiting my business account # - ( closed ) with TD Bank. I contacted my bank immediately to request a refund and days later received a letter from TD Bank stating that the refunds requested were denied. I have not done any business with - ever but nevertheless I contacted them and tried to explain their mistake but instead got the run around. I have more details if necessary. I have nowhere else to turn and I am hopeful that your agenc... |
TD Bank Bank account or service deposits and withdrawals April 7, 2015 - TD Bank - I made a deposit in the amount of - on -/-/15 - my account balance, prior to the deposit was $1300.00. According to my previous conversations with customer service reps, deposits are credited to the account before debits are made. On -/-/15, - checks were debited from the account in the amount of $1800.00 and $500.00, I had a bill payment in the amount of $360.00, and various debit charges totaling $180.00. According to my account view, at the time of the withdrawals from my account, the account balance was $3100.00. However, I was still charged $170.00... |